STANDARDS OF IDEAL

HOUSEKEEPING
Cleanliness
• All areas are immaculately clean, corner-to-corner, top to bottom, including
surfaces.
• Closets, Cabinets and storage areas are also kept clean.
• Furniture and fixtures are properly dusted; doorknobs and metal fixtures are
polished with the right metal polishing chemical.
• Windows and glass panels are dusted and polished.
• Floors are vacummed, Polished or Shampooed when necessary.
• Grounds are free of liters and dirt.
Orderliness
• Facilities and fixtures are properly arranged and installed in appropriate
location.
• Room amenities are properly installed in appropriate location.
• Linen are neatly folded.
• Beds are made up properly, Linen are mitered and wrinkle free.
Sanitation
• The whole area is free from all sources of bacterial contamination such as
undisposed garbage and left over, stagnant water and etc.
• Wet garbage is properly underlined with plastic, covered and disposed regularly.
• All items for personal use of guests and which come in contact with the body like
linen, cutleries, glasses, etc. are sanitized with sanitizing detergents to protect
guest from possible bacterial contamination.
• Glasses and water jag that are installed in guestrooms are covered.
• Area is protected from pest infestation, regularly fumigated to eliminate pest.
Guest’s Comfort
• Rooms are properly ventilated and lighted.
• Guest are not disturb by noise and other forms of distraction
• There are sufficient amenities for the comfort of guests like linen,
toiletries, drinking glass, etc.
Eye Appeal
• Ambiance is soothing to the eyes, not dim or dull.
• Suitable interior design with proper blending of colors.
• Wall decors and TV sets are posted at eye level
Safety
• Safety instructions during emergencies are available in all rooms.
• All staff are trained on emergencies procedures including the use of safety
equipment's.
• The rooms, the function rooms and public area are free from any safety hazards like
open electrical outlet, dangling wires, damaged tiles, slippery floors, broken chairs,
etc.
• Building is provided with all required safety facilities like ventilated fire exits,
emergency alarm, fire extinguisher, safety standards prescribed for building
maintenance by the government are strictly enforced
Guest Relation
• Guest requests and concerns are given prompt and proper attention.
• Tact and diplomacy is observed in dealing with complaints and difficult
situations.
• Staff exhibit warm and pleasant disposition in dealing with guest.
• Customer feedbacks and concerns are logged down and discussed for
corrective action during meetings.