Professional Documents
Culture Documents
com·mu·ni·ca·tion
\ kə-ˌmyü-nə-ˈkā-shən \
7%
55%
• You listen with all your senses and give your full
attention to the person speaking.
Are you an active listener?
Nonverbal Communication
Improve how you read nonverbals!
1. People watching
Steady Relater
Socialize Influencing
r
INDIRECT DIRECT
GUARDED
Resources
• A leader’s guide: Communicating with teams, stakeholders,
and communities during COVID-19
Ana Mendy, Mary Lass Stewart, Kate VanAkin. April 2020.