GUESTROOMS

TYPES OF ACCOMMODATIONS
●
Hotel
TYPES OF ACCOMMODATIONS
●
Condotel ●
Resort
TYPES OF ACCOMMODATIONS
●
Hostel ●
Motel
 TYPES OF RESERVATIONS
Guaranteed – with valid payment attached to it,
“guarantees” that the hotel will not cancel the
reservation at 6 PM (usual cancellation time), and
allows the guest to check in at a later time without
having to inform the hotel of late arrival.

Non-guaranteed – no cc or other form of payment

attached to it as back up. Without properly
guaranteeing a reservation, the reservation will be put
on a “6 PM hold” and cancelled after 6 PM
 GUESTROOMS
Guestrooms – the main product that the hotel offers.
- considered as the highest revenue-generating
in the hotel, which contributes 70-80%

Classifications of Guestrooms:
●
According to type of bed
●
According to price, lay-out and facilities
 TYPES OF BED
Single bed – 36” x 75”
Twin bed – 39” x 75”
Double bed – 54” x 75”
Queen bed – 60” x 80”
King bed – 78” x 80”
Roll-away bed – 34” x 75”
Pull-out bed – bed that is inserted into a bed and pulled
out when needed
Sofa bed – couch that is convertible into a bed
●
Roll-Away Bed ●
Sofa Bed
●
Pull-Out Bed
 GUESTROOMS ACCORDING TO THE
TYPE OF BED
Single room – room with
a single bed

Twin room – room with

two single beds
Double room – room with
a double bed

Double-double room –
room with 2 double
beds or 2 queen beds
Triple room – room
usually with 1 double
bed and a roll-away bed
or 2 single beds and a
roll-away bed
Quad/Quadruple room –
room with twin beds
and 2 roll-away beds
Queen room – room with
a queen-sized bed for
single or double
occupancy

King room – room with a

king-sized bed
Family room – room with
1 double bed, with 1 or
more single beds
 GUESTROOM ACCORDING TO
PRICE, LAY-OUT AND FACILITIES
Economy – room that is
economically priced
normally without standard
facilities like air
conditioning unit and
television set
Standard – a moderately-
priced room equipped with
standard facilities like air
conditioning unit and
television set with the
addition of guest amenities
like the toiletries
De Luxe – a higher-priced
room compared to
standard that is more
spacious and has amenities
of superior quality

Connecting room – two

rooms with an
interconnecting door which
is ideal for a family
Suite – room with 1 or more
rooms inside equipped
with luxurious amenities
and it is charged at a higher
price
 TYPES OF SUITES
Junior suite – room with
a seating parlour and a
bed

Penthouse suite – suite

located at the highest
part of the property
Executive suite – suite
specially fitted for business
executives

Presidential suite –
sometimes called
“Chairman’s Suite” or
“Royal Suite”. The best and
largest room in the hotel
which includes all the best
amenities and services the
hotel can offer. It will
always carry the highest
room rack rate.
 ROOM STATUS
2 Major Categories of Room Status:

Vacant – check out rooms

Occupied – stay over rooms
STATU STATUS
S
CODE
OC Occupied The room is occupied and has been cleaned
Clean and made up

OD Occupied Dirty The room is occupied but not yet cleaned

VR Vacant Ready The room is vacant, already made up and has

been checked by the supervisor, ready for sale

VC Vacant Clean The room is vacant, already made up but not

yet checked by the supervisor.

VD Vacant Dirty The guest has checked out and the room is
ready for cleaning

HSUD House Use The room is occupied by non paying person

Dirty (usually from the hotel) and the room is not yet
clean
HSUC House Use The room, occupied by non paying person, is
Clean already clean
STATU STATUS
S
CODE
OOO Out Of Order Room is under renovation or not fit for
occupancy since it requires repair or
maintenance work
BLO Blocked Room is reserved for a guest who is
expected to arrive within the day

NS No Show The room is reserved but the guest did

not show up or has not arrived

SO Slept Out The guest slept outside the hotel

HU House Use Room is occupied by an officer or staff of

the hotel or the owning company

DND Do Not Disturb Guest who posted the DND sign and
does not want to be disturbed
 TYPES OF GUESTS
●
VIP – Very Important Persons – refers to a well-
renowned guest like a high ranking official or an
executive who want special treatment and handling
●
VVIP – Very, Very Important Person – is a highly
renowned person who deserves extra special
treatment. Example: dignitaries, ambassadors, etc.
●
FIT – Free Independent Traveler or Foreign
Individual Tourist – refers to a tourist who is traveling
alone or is not with any tour group
●
Joiner – a person joining another guest in the same
room
TYPES OF CLEANING
1. General Cleaning – done for vacant rooms wherein deep
cleaning is needed to restore and maintain its original
beauty


Stripping of all washable room linen

Cleaning the ceiling (vacuuming)

Door, walls, window cleaning (dusting, washing, vacuuming)

Cleaning of furniture, fixtures, and appliances (vacuuming,
shampooing, dusting, brushing, polishing)

Floor cleaning (scrubbing, scraping, vacuuming, mopping)

Setting up the room according to standard
2. Regular Cleaning (Check-out) – done if the guest has
checked out so that the room can be occupied again


Draw the curtain

Adjust the temperature of the air conditioning unit

Remove service trays (if there is any)

Empty waste basket

Removing of soiled linen

Bedroom cleaning (bed making, dusting, vacuuming)

Bathroom cleaning (disinfecting, washing, scrubbing, rinsing,
drying)

Kitchen cleaning (washing, rinsing, drying, dusting, vacuuming,
mopping)

Living area cleaning (dusting, vacuuming), empty the ashtray
and wash

Dining area cleaning (glass cleaning, dusting, vacuuming,
mopping)

Setting up the room according to standard
3. Make-up Room (Occupied Room) – this is done to
occupied rooms if the guest has requested cleaning,
either early or late service.


Knock first before entering

Empty waste basket

Remove soiled linen

Bedroom cleaning (bed making, dusting, vacuuming),
dust door frame

Bathroom cleaning (disinfecting, washing, scrubbing,
rinsing, drying)

Living area cleaning (dusting, mopping)

Dining area cleaning (glass cleaning, dusting, vacuuming,
mopping)

Setting up the room according to standard

Check if everything is in order

Turn off all lights

Draw back curtains
4. Night Turn Down Service – an activity of an evening
room attendant done from 6:00 – 9:00 PM


Turn down the bed

Light a lamp near the bed, close window curtain

Tidy up the bedroom and bathroom

Replenish the amenities in the bathroom

Clear the tables in the living and dining areas

Clear the dishes in the kitchen sink
 Complimentary benefits given by some hotel:

Welcome drink upon arrival

Fruit basket

An additional drink of your choice at the bar

Buffet breakfast

A bottle of sparkling wine

Complimentary local landline calls

Complimentary unlimited high speed internet connection

Complimentary one hour of selected spa treatment for 1
person

20% discount on laundry, spa a la cart treatments, all
dining venues
 QUIZ
1-2. Give 2 mode of payments the hotel accepts
to guarantee a reservation.
3. What is the usual cancellation time of a hotel
for non-guaranteed reservation?
4. Size of a twin bed:
5. Size of a king bed:
6. Room with 2 double beds or 2 queen beds:
7-8. Give 2 out of 4 types of suites:
9-10. 2 major categories of room status: