Nilgiris Dairy Complaints

Breakup - July 2022

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 Week-1 Week-2 Week-3 Week-4 Overall Qty
Mfg. Unit Total Total Contrib Total Total Contrib Total Total Contrib Total Total Contrib Total Total Contrib
Instanc Instanc Instanc Instanc Instanc
Qty ution % Qty ution % Qty ution % Qty ution % Qty ution %
es es es es es
SKA 12 53 79.1 3 29 100 9 19 59.4 2 12 60 26 113 76.4
Parag 3 6 9 0 0 0 3 6 18.8 2 7 35 8 19 12.8
Trimurti 2 6 9 0 0 0 5 5 15.6 1 1 5 8 12 8.1
Kaizen 2 2 3 0 0 0 1 2 6.3 0 0 0 3 4 2.7
Total 19 67 100% 3 29 100% 18 32 100% 5 20 100% 45 148 100%

DC Wise Breakup - Dairy

Week-1 Week-2 Week-3 Week-4 Overall Qty

Location Total Total Total Total Total

Instanc Total Contrib Instanc Total Contrib Instanc Total Contrib Instanc Total Contrib Instanc Total Contrib
Qty ution % Qty ution % Qty ution % Qty ution % Qty ution %
es es es es es
Chennai 19 67 100 3 29 100 12 21 65.6 4 19 95 38 136 91.9
Bangalore 0 0 0 0 0 0 6 11 34.4 1 1 5 7 12 8.1
Total 19 67 100% 3 29 100% 18 32 100% 5 20 100% 45 148 100%

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 Product wise Breakup -
Dairy
Week-1 Week-2 Week-3 Week-4 Overall Qty
Product
Description Total Total Contrib Total Total Contrib Total Total Contrib Total Total Contri Total Total Contrib
Instanc Instan Instanc ution Instance bution Instanc
Qty ution % Qty ution % Qty Qty Qty ution %
es ces es % s % es
NILGIRIS
UNSALTED BUTTER 10 44 65.7 3 29 100 4 9 28.1 2 12 60 19 94 63.5

NILGIRIS
FLAVOURED MILK 3 6 9 0 0 0 3 6 18.8 2 7 35 8 19 12.8

NILGIRIS CHEESE 2 6 9 0 0 0 5 5 15.6 1 1 5 8 12 8.1

NILGIRIS PANEER 2 9 13.4 0 0 0 0 0 0.0 0 0 0 2 9 6.1

NILGIRIS MILK 0 0 0 0 0 0 4 9 28.1 0 0 0 4 9 6.1

NILGIRIS GHEE 2 2 3 0 0 0 1 2 6.3 0 0 0 3 4 2.7

NILGIRIS CURD 0 0 0.0 0 0 0 1 1 3.1 0 0 0 1 1 0.7

Total 19 67 100% 3 29 100% 18 32 100% 5 20 100% 45 148 100%

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 Mfg. Month wise Breakup -
Butter
Unsalted Butter
Contribution
Mfg.Month Total %
Total Qty
Instances
Jan-22 1 1 4.3
Mar-22 2 22 40.1
Apr-22 11 51 30.4
May-22 3 8 3.6
Jun-22 2 12 0.9
Total 19 94 100%

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 Butter Sales vs Complaints
Breakup
Apr'22 Sales vs May'22 Sales vs Jun'22 Sales vs Jul'22 Sales vs
Complaints Complaints Complaints Complaints
Product Total Compla Sales Total Compla Sales Total Compla Sales Total Complai
Sales Complai
Qty int % Qty Complai int % Qty Complai int % Qty Complai nt %
nts (No.) nts (No.) nts (No.) nts (No.)

Unsalted Butter 5892 461 7.82 5048 509 10.08 5077 404 7.96 7609 94 1.23

Salted Butter 788 31 3.93 679 10 1.47 684 37 5.41 1354 0 0

Total 6680 492 7.37 5727 519 9.06 5761 441 7.65 8963 94 1.05

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 Store Name Location Comp. Qty Supplied Qty Contribution %
Sri Chandrasekara Enterprises MEDAVAKKAM 44 76 46.81
Arrvee Retail RAM NAGAR 11 30 11.70
V N S Superr Mart CHENNAI/MYLAPORE 11 141 11.70
Sukasri Retails - Okkiam Thoraipakkam 10 61 10.64
Jeyam Enterprises NUNGAMBAKKAM 7 78 7.45
SREE DEVI VENTURES CHENNAI/T.NAGAR 3 52 3.19
Jayam Enterprises CHENNAI/RA PURAM 2 168 2.13
Prince Super Stores KEELKATTALAI 2 90 2.13
TRENDZ SUPERMARKET CHENNAI/PORUR 2 44 2.13
Goodlife Enterprises KOTTUR GARDEN 1 77 1.06
LIMRAS ENTERPRISES KILPAUK 1 82 1.06

Total Complaints Qty vs Total Supplied Qty (Jul'22) 94 8963 100%

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 Dairy Action Plan

Product Category & Issue RCA Corrective Action Who Target

Contribution Date

Currently Butter stocks are Production will be taken on-demand Category

InProce
lying in DC for a Months basis to avoid keeping of stocks for Team & ss
projection time long time in DCs and stores QA
Unsalted Butter
contributes 63% of the Fungus
Dairy complaints in Butter storage condition &
July-2022 Due to improper intended temperature monitoring need to be Category
storage temperature in intensified & need to send 10days old Team & InProce
stores butter is infested pkd stocks to stores to maintain QA ss
with fungus
freshness & to reduce fungus

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 Butter Month wise complaints (Apr’22-
Jul’22)
Nilgiris Butter Complaints Month wise (Total Qty) Apr'22-Jul'22

600
519
500
492
441
400

300

200

100
94

0
Apr'22 May'22 Jun'22 Jul'22