CONFLICT MANAGEMENT

CONFLICT

Conflict can be defined as a mental struggle

resulting from incompatible or opposing needs, drives, wishes, and external or internal demands. Where there
are people, there is conflict.

They are usually taken in a negative association. However, this is inaccurate as conflicts are necessary for
healthy relationships. It all depends on the approach we use to resolve the conflict.
 Classification of Conflict

• Intrapersonal

• Intragroup

• Interpersonal

• Intergroup
 Conflict Management

• We get into a conflict when the person opposite to us has a different mindset. It is very common in a
workplace to get into differences of opinion. Sometimes there is a conflict between two or more
employees, sometimes employees have a conflict with their managers and so on.

• Here are five strategies from conflict management theory for managing stressful situations. None of them
is a "one-size-fits-all" answer.
 Conflict Resolution

• Conflict resolution is a method by which two or more parties find a peaceful solution to a disagreement
among them. The disagreement can be personal, financial, political, or emotional. When a disagreement
arises, often the best course of action is negotiation to resolve the disagreement.

• We all know that when people gather for a discussion, it is not necessary that what one thinks is right the
other thinks the same way, this difference in thinking or mentality leads to conflict.
 Strategies from conflict management

• Collaborating − win/win

• Compromising − win some/lose some

• Accommodating − lose/win

• Competing − win/lose

• Avoiding − no winners/no losers

Strategies from conflict management