University Institute of Tourism and Hospitality

Management(UITHM)

HOTEL DESIGN &

PLANNING
HMO-341

UNIT-1

CHAPTER-1.5
Hotel Administration Structure
 Hotel Administration
Structure

Chapter
Objectives
CO Title Level
Numbe
r
CO1 Understand
Learn about Hotels and its  
introduction.

CO2 Understand
Knowledge about the basic  
structure of hotel

CO3 Understand
Understand about the
hierarchy.
Source-ZacharyEdelson,Samuel Medina, Laurel
Rogers,  Sophea Tieng-1st edition

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 Hotel Administration
Structure

Chapter
Outcomes
CO Title Level
Number

CO1 Understand
To enhance the knowledge  
of students about hotels
CO2 Understand
This course will improvise
 
students skills about
structure of hotel
CO3 Students will gain deep Understand
knowledge about chart and
hierarchy of hotel.
Source-Richard H. Penner, Lawrence Adams, Walter
Rutes /2nd edition

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 Hotel Administration
Structure

Introduction
Basic structure
Hierarchy of Hotel

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 INTRODUCTION
 A hotel organizational structure is a
comprehensive plan by a hotel owner
to define departmental activities and
responsibilities. This structure brings
order to every aspect
of hotel operation from the front desk
and room service to the human
resources department.
 Hotel organizational structures are
necessary to ensure maximum
profitability from each room,
restaurant and bar on a daily basis.
Your hotel can run efficiently if it
creates an organizational structure that
is easy to understand.

https://www.google.com/url?sa=i&url=https%3A%2F
%2Fwww.alamy.com%2Fstock-photo%2

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 OBJECTIVES
A hotel's organizational structure is useless
without an initial listing of organizational
objectives. These objectives address internal
and external affairs for the hotel so that the
goals it sets forth can be achieved by
appropriate personnel. An internal objective for
a hotel may be weekly meetings between
department heads to communicate operational
problems. External objectives within a hotel
organizational structure may include
recruitment goals for seasonal staff and variable
pricing for weekdays and weekends. You can
work with a hotel consulting firm such as HVS
Hotel Management to establish short- and long-
term objectives from the start.

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photos.demandstudios.com/getty/article/119/55/
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RESPONSIBILITI
ES
The five departments that are listed in a hotel
organizational structure are Rooms; Food
and Beverage; Human Resources;
Marketing; and Accounting. The Rooms
department handles customer service
including laundry, housekeeping and
reservations. F&B is responsible for running
room service, bar and restaurant operations.
The Human Resources department is asked
to handle employee recruitment, training
and benefits, and Accounting oversees the
hotel ledger. The Marketing department is
given the responsibility of selling ad space
in hotels and running promotions.

https://img-aws.ehowcdn.com/877x500p/
photos.demandstudios.com/getty/article/
167/189/80612440.jpg

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ORGANIZATION
FLOW CHART
The size of your hotel will determine the
size and nature of your organizational
flow chart. A small hotel with a handful of
employees may feature a two-level chart
with the owner at the top and lines
connecting to maintenance, reservations
and housekeeping. A chain hotel must
insert additional layers of management
including an executive board and regional
managers, which expands the flow chart
to at least four layers. An organizational
flow chart can be as general as a simple
departmental overview or focused on
position-by-position relationships
throughout the hotel.
https://www.google.com/url?sa=i&url=https%3A%2F
%2Fig.ft.com%2Fscience-of-
charts&psig=AOvVaw3Kvct9FKNbZMGlyK2_Z3C6&ust=1592
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 JOB
DEFINITION
Hotel should define each job title carefully
after completing its organizational flow
chart. Each job should be listed
alphabetically within each department and
include a brief summary of job
responsibilities. A comprehensive list of job
responsibilities for each position title
should be included in an organization
structure. This list is used by human
resource managers for recruitment ads and
employee evaluations within your hotel.
Your hotel's employees understand what
they need to get done each day if they have
access to narrowly defined job
responsibilities.
https://www.google.com/url?sa=i&url=https%3A%2F
%2Fwww.mbaskool.com%2Fbusiness-concepts%2Fhuman-
resources-hr-terms%2F1809-job-description.html&psig=
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 ORGANIZATION
STRUCTURE

As a hotel owner or manager, it is a responsibility to organize the workforce. An

effective hotel organogram can increase work efficiency and productivity. It is
important to delegate tasks within and among departments, define the role and
functions of each department and be clear about who is doing what.
A hotel organogram is an organizational chart that illustrates the structure of a hotel
and the role of each department or unit. Basically, it shows how the hotel is
structured and how the available positions relate to each other. What this chart looks
like depends on the facility. An international hotel chain, for example, will have a
more complex structure compared to a local hotel or a small resort.

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 HOTEL
ORGANIZATIONAL
CHART
 Most hotels use a hierarchical organizational
structure with pre-defined roles and departments. Their
employees have clearly-defined responsibilities and
everyone knows their roles. Usually, a general manager
is at the top of the hierarchy, and this position oversees
the various departments within the hotel.
 Each specific department is run by medium- and low-
level managers. They coordinate employees' activities,
assign tasks, supervise work operations and monitor the
overall performance of the department they are
responsible for. The financial director/manager, for
example, supervises the work of the hotel's accountant
and the cashier. Logistics managers are in charge of the
staff responsible for purchases and maintenance.

https://www.google.com/url?sa=i&url=https%3A%2F
%2Fwww.projectmanager.com%2Fblog%2Fmatrix-
organizational-structure-quick-
guide&psig=AOvVaw1PIUKiRhTDfCSuyiDj6nBE&ust=15922
92354684000&source=images&cd=vfe&ved=0CAIQjRxqFwoT
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 IMPORTANCE

The purpose of a hotel chart is to clearly describe the authority, responsibilities and duties of each
department and its staff. It illustrates who is in charge of what and who is subordinated to whom
and makes it easier to monitor employee performance. It also helps employees understand their
daily tasks and relation to other employees.
Each hotel has a different organizational structure depending on the services provided. For
example, a luxury mountain resort may have individual departments in charge of entertainment,
spa and wellness services, medical services and more. An organizational chart helps streamline
these operations and makes planning easier. It also allows for effective resource allocation and
smarter hiring decisions.
A hotel chart may also come in handy if you ever decide to expand your operations. For example,
you can use this tool to see how each department performs and identify areas where you could
cut costs. Having the right structure in place will help you avoid unnecessary expenses and keep
your operations running smoothly while maximizing employee productivity and performance.

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 STRUCTURE
MEANS
Hotel chains comprise a large portion of the
hospitality industry. Hotel chains can operate
under several different themes and styles of
service. The corporate structure of a hotel chain
typically outlines how the organization will
operate.

 Features
 Function
 Benefits

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organizational-structures-103745-
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 Features
An organizational structure is often divided by department, process or management chain.
Departments can be separated on sales, housekeeping or maintenance. Process structures
may include human resources, accounting, marketing or sales. Management chain structures
focus on individuals responsible for a number of tasks, which may overlap between
managers.
 Function
Hotel chains that operate as a franchise operation may have a smaller overall corporate
structure, as individual hotel establishments operate as franchises. The corporate structure
will have a director over the franchised operations in addition to the hotel's other services.
  Benefits
A corporate structure helps organizations manage the different intricacies of business
operations. Business owners, directors or executive managers rarely have the ability to
review every aspect of their company. Setting up a management chain allows employees
some autonomy to make decisions regarding their department.

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 SUMMARY
This Chapter gives us brief summary of the
meaning of structure

Summary about the organizational flow chart

Discussed brief about the importance of

organization

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 SELF
ASSESSMENT
 Define about introduction of organization.

 Discuss about the objectives.

 Draw a flow chart of organization structure

 What is meaning of structure.

Source:https://www.failuretoplan.com/wp-content/
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 REFERENCE
BOOKS
Hotel design and Planning by Richard H.
Penner, Lawrence Adams, Walter Rutes /2 nd
edition

Hotel Design and Development by Zachary

Edelson, Samuel Medina, Laurel Rogers

Hotel facility Planning by Walter A.

Rutes, Richard H. Penner, Lawrence Adams

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 VIDEO LINK

https://study.com/academy/lesson/o
rganizational-structure-in-the-hotel-
lodging-industry.html

DURATION-7.04

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THANK YOU

For queries
Email: pankaj.e8015@cumail.com