Communication Skills

Week-13
Group Communication
Learning Objectives

To understand the concept of Group Communication

Types of Group Meetings
 Formation and Procedure of Meetings
Planning, Procedures of Group Meetings
Styles of Group Leadership
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Job Interview
Last Week Lecture Summary

To understand the concept of interview

Types and Methods of Interview
 How to Avoid Common Interviewing
Mistakes
Guidelines for Conducting good Interview

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Requirement Analysis

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Formation of Groups
• Groups go through four formative stages in becoming a group.

•  Forming: Here the group tries to get started. It is the orientation phase for group members.
•  Storming: Members begin to stake out their positions; they begin to have conflicts and
arguments.
•  Norming: Progress begins here. Members work to solve conflicts and recognize acceptable
kinds of conduct.
•  Performing: Here the group begins to achieve its goals.
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Phases for solving Problems

• Once you are part of a group seeking to solve a problem, one other thing occurs: The group begins
to follow certain phases in solving the problem.
 
 

• Orientation: Here discussion is free flowing; people orally wander about, each trying to focus on asking questions. Here
too, questions are numerous: Members try to inform, ask further questions.
 
• Conflict: After the preliminary sparring is over, members begin to offer opinions, evidence in support of their positions.
At this phase initial conflicts occur. There may even be resistance to the agreed upon task.

• Emergence: Open exchanges continue; members begin to search for ways of truly solving the problem. Compromises
occur, and there is a decrease in conflict and sincere movement toward decreasing differences in opinion.
 
• Solutions:.
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Types of Meetings

 
Meetings have two core purposes: to present information and to help solve problems.
Obviously both purposes occur in all meetings. Three kinds of meetings help achieve these
objectives.

 Informational Meetings

 Suggested Solution Meetings

 Problem Solving Meetings

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Group Decision-Making

 
Standard Agenda

Problem identification:  
Problem analysis:  
Criteria selection: What are the goals of the final
decision?
 
Solution generation: Generate as many solutions as
possible. Avoid groupthink by listing many solutions.
 
Solution evaluation & selection: Measure each
solution against the criteria from step three.
Implementation of Solution:

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 Planning the Meeting
 
As with formulating an informative or persuasive speech, take some time to:
 
 Define the purpose
 Decide who to participate
 Arrange for meeting date, time, & place
 Create an agenda
 Announce the meeting
 Check on physical arrangements 
 

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Styles of Group Leadership

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Assignment-11
 
Carefully read the lesson plans and make hand written summary of
lecture 25&26 (not more than 5 pages).

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