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Work Scheduling in
Tourism & Hospitality
Industry
Chapter 11
Learning Outcomes:
Define work scheduling
Understand the nature of work scheduling
Identify and describe the types of work schedule
Appreciate the benefits of work scheduling for
employees and employers
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Work Scheduling plays an important role in many different service

industries including Tourism and Hospitality Industry.
Work scheduling is the most essential and the most complex
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Industry. Work scheduling involves putting the right people on the right jobs
at the right times to meet customer demand. Helps to deal with fluctuating
and random demand of customer or guest
 What Is Work
Scheduling?
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“A work schedule is a list of time periods when an

employee is expected to work.”ClickWork schedule is
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defined as, "The number of daily hours, weekly
hours, and annual weeks that employees in an
occupation are scheduled and do work."
 Need of Work
Scheduling
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Manage Workload: Employees are scheduled to manage the workload of

a company.
Manage Compensation: Scheduling helps employers
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compensation and payroll. they are compensated based on the number of
hours logged within a pay period and ensures fair pay.
Monitor Productivity: Scheduling employees is a way of monitoring
worker productivity and performance and helps to understand their work
arrival and departure times, as well as the time allotted for breaks and
lunches.
 Need of Work
Scheduling
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 Attendance: Work Scheduling is key in managing attendance. Scheduling

system know precisely when each employee is supposed to work and
when they are not. Click icon to add picture
Ensuring a fair policy :Work scheduling ensures that all the employees
will be treated fairly with regard to leaves. Management can take a look at
the schedule reports and allocate leaves accordingly.
Keeping Stress Levels to a Minimum: helps put things in a distinct time
frame and allow you to leave your work at the workplace.
 Types of Work
Schedules
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Standard Business Schedule

 Fixed Work Schedule
 Flexible Work Schedule Click icon to add picture

 Rotating Shift Work Schedule

 Part-Time Work Schedule
 split work schedule
 Seasonal
 On-call
 Overtime
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oStandard Business Schedule: where employees work set days (usually
Monday through Friday) and set hours (usually 9 a.m. to 5 p.m.). This is
often referred to as a “9-to-5 work schedule.”
oFixed Work Schedule: Employees work the same Clickamount of hours in fewer
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days when compared to the standard “9-to-5” model. e.g.: Monday-Friday

from 8:30 AM to 5:00 PM or Thursday-Sunday 3:00 PM to 11:00 PM.
oFlexible Work Schedule: Flex time allows employees to begin and end
work at nonstandard times within limits set depending on the employer’s
policy ,i.e. starting and ending times will be different, but keep the same
schedule each day e.g.: Monday‐Friday, (9:30AM‐6:00PM or 7:00 AM ‐
3:30PM).
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Rotating Shift Work Schedule: Rotating work schedules cycle employees

through day, swing, and night shifts. Helps business to stays open around
the clock (24 hours) Click icon to add picture
 Day Or First shift (e.g., 7 a.m. to 3 p.m.),
 Swing Or Second shift (e.g., 3 p.m. to 11 p.m.)
 Night Or Third shift(e.g., 11 p.m. to 7 a.m.).
Part-Time Work Schedule: A part-time work schedule is any schedule less
than full-time employment. this type of schedule allows greater flexibility
to maintain other responsibilities outside of work.
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Split work schedule: Working more than once a day. This may be done
due to business needs or at the preference of the employee. e.g., a Car or
Bus driver may work 8AM to 10AM and 3PM toClick5PM each day
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Seasonal: A seasonal work schedule is in effect for only a few months out
of the year. Typical seasonal work schedule types include holiday
(November through December) and summer (June, July, and August).
On-call: An on-call schedule is one where the employee is available to
work any time, day or night, as the employer demands.
Overtime: working more than the standard full-time hours each week and
Wages for overtime work are usually higher.
 Benefits of work scheduling
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For Employees
Flexibility to meet family needs, personal obligations, and life
responsibilities conveniently.
Can work during the hours that fit employee’sClick
energy cycles
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Reduces employee burnout due to overload ( can take a break when they
need).
Allows people to work when they accomplish most, feel freshest, and
enjoy working.
 Benefits of work
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scheduling For Employers
Increased employee morale, engagement, and commitment to the
organization.
Reduced absenteeism and tardiness. Click icon to add picture

Increased ability to recruit outstanding employees Reduced turnover of

valued staff.
Develops image as an employer of choice with family-friendly work
schedules.
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THANK
YOU!
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