Floor Management

Muhammad Fauzi Mokhtar

STHEM UUM
 Constructing the Floor
 Things to be considered when constructing
the floor/aisle:
• Type and amount of traffic on the aisle
• Type and durability of the floor material
• Cost for the floor / aisle
• Maintenance work for the floor / aisle
• Maintenance cost
 Types of Flooring
 Terra-cotta and Ceramic
• Formed from clay – durable and high resistance to liquid
and dirt – because of exposed to high temperature, clay
formed a thin protective clothing
• Generally terra-cotta is used for kitchen floor because its
non-slippery and dirt and grease resistance. But terra-cotta
is not meant for heavy duty working on the floor
• Ceramic is normally being used for walls and counter
surfaces – not really suitable for flooring because its
slippery in nature
• Mop cleaning and mild brushing is highly recommended to
take out stubborn dirt.
Types of Flooring
 Cement
• Mainly for utility purpose (functionality) – not
meant for neatness or beautification – but
nowadays cement comes in the form of
colored cement and tiles like cement
• To clean cement flooring - mop and brushing is
required, but do not to let grease spills or other
liquid on the floor for a long period of time
because over time formation of stain can easily
be seen on the floor – due to the porous nature
of the cement
Types of Flooring
 Epoxy – Synthetic
• Very durable and rugged – can hold heavy
items or euipments

• Very easy to clean and maintain – sweep,

brush and/or mop with water (mixed with
alkaline detergents)
Types of Flooring
 Stone (marble, granite and slate)
• It may look solid but very sensitive to acid and
moisture – very porous – overtime exposed to
moisture or liquid may break or chip the stone
• To clean and maintain, use mop and a
mixture of water with pH Neutral detergents –
make sure the floor is quickly dried after
cleaning
Types of Flooring
 Terrazo (mixture of cement and granite /
marble)
• Very durable and rugged
• To clean requires sweeping and mopping – DO
NOT use oil-based or acidic detergents, or any
cleaning chemicals with pH more than 10.
• Ensure the surface is dried and free from any
liquid substance
Types of Flooring
 Wood –
• Elegant and rugged – but not easy to maintain
• Too exposed to moisture the wood become
decayed
• Too dried it would prone to break
• To make sure the life span can be prolong – put
carpet on the wood especially on the heavy
traffic area
• Daily sweeping is required and mop with little
moisture but do not use oiled based detergents
or use lot of water
Types of Flooring
 Carpet – the fiber to build the carpet is
either natural (wool) or synthetics
(polyester)
• The quality of a carpet depends on the piles -
more piles means the better the quality
• It also mean that the carpet is durable and dirt
and dust resistance
Linen Management

Types of Linen
Linen Definition
 Fabric woven from fibers / flax yarns
(http://www.dictionary.com/browse/linen)
 In the hotel industry linen refers to
fabrics that are being used for the
guestroom or retaurants – i.e. bedsheet,
towel, napkin et cetera.
Bed Linen
 Bed fabric is made from 50% of natural fibre
(wool/cotton) and 50 % from synthethic fibre
(polyester)

 The quality of bed line depends on:

• Amount of thread – a good bed linen contains more
than 180 T (measurement for thread)
• Amount of pressure being applied to tear 3 inches of
the fabric – more pressure required to tear the fabric
means more quality
• Weave technique – how the fabric is woven – is another
factor in determining the quality
Bath Linen.
 Towel contains 3 parts – frame/body, warp and selvage –
the part that holds fabrics together
 Quality of the fabric for towel depends on type of fabric
itself – the normal guideline is the heavier the fabric the
better the quality is.
 Standard Size :
• Bath Towel = 24 x 50
• Hand Towel = 16 x 26
• Face Towel = 12 x 12
• Foot Mat = 20 x 30
Napery.
 Refers to linen used for dining table i.e table
cloth and napkin.
 The cheapest material for napery is called
momie cloth – made from cotton.
 The expensive fabric is damask – knitted or
woven glossy fabric with pattern.
 Factors affected in purchasing linen :
• Durability
• Laundry Cost
• Purchasing cost
 Cost Per Use
 Cost Per Use =
 Cost per Use (CPU ) is also known as the actual cost for the
material on daily based .

 The Formula:
 (Weight (kg) x Laundry Cost x Life Expectancy) + Purchase Cost

 Life Expectancy
 The Instance: - a hand towel weight is 1.7 kg,
 - the laundry cost is RM 0.15 per kg
 - the life expectancy is 240 washings
 - the purchase price is RM 6.50
 (1.7 x RM0.15 x 240) + RM 6.50 = RM 0.28
 240
 That means the Cost Per Use for that linen is
RM 0.28.
 Linen should be purchased sanforized that
is the fabric has been pre-shrunk at the
source and will not shrink considerably after
the first wash.
 The linen should also be purchased as
“durable press” meaning that the fabric
needs no ironing after laundering (wrinkle
free fabrics).
 Linens that have minor defects, which
are hardly detectable, by guests are
called as seconds. Buying second
linens can be considerably cost saving
for the property.
 The ideal number of par for an item is
four (4): one in the guestroom, one in
the maid’s cart, one in the laundry being
washed and one for the reserve.
 QUESTIONS?