WORKPLACE COMMU-

NICATION
Lesson Outline:
01 WORKPLACE
COMMUNICATION

02 ADVANTAGES AND DISADVANTAGES

OF WORKPLACE COMMUNICATION

03
BUSINESS LETTERS
 WORKPLACE COM-
MUNICATION
transmitting of information between one person or group
and another person or group in an organization.
Verbal: Verbal and written

Verbal – the use of voice tone or spoken words to exchange ideas.

Written – the interaction through words we choose to write.

Some of these are the use of emails, notes, and memos
to convey information.

Extended: Use of communication aids

Communication aids help people who have little or no speech to

communicate their needs, preferences, ideas and to interact
both socially and functionally.

- charts with pictures, symbols, letters or words.

- simple single message voice output devices.
- applications that run on tablets and mobile phones.
5 Effective Workplace Communication Strategies

Give Your Be Mindful of How

Take Time to
Undivided You’re
Listen
Attention Communicating
 5 Effective Workplace Communication Strategies

Follow Up Inform and

in Writing Inspire
ADVANTAGES AND DISADVAN-
TAGES OF WORKPLACE COM-
MUNICATION
 COMMUNICATION WORKPLACE
ADVANTAGES DISADVANTAGES

Increase in overall employee performance

Snowball effect
Increase in employee satisfaction (Upward and
downward communication)

Information overload
Positive effects on absenteeism and turnover rates
 BUSINESS LETTERS

letters which are used by organizations to communicate

in a professional way.
 PARTS OF BUSINESS LETTER
Heading
01 Includes the last address on the
date on the last line.
Recipient’s Address
02 Contains the name to which the let-
ter is written and addressed.
Salutation
03 The greeting part that is written in a
polite and courteous manner fol-
lowed by a comma (,) or a colon (;)
Body of the Letter
04 Contains the main purpose of the
letter, the very reason for writing.
Complimentary Closing
05 The polite yet business-like ending
of the letter. This ends with a
comma (,).
Signature Block
06 The name of the sender is written on
the first line, then his/her position on
the next line. It is expected that the
sender will put his/her signature
above his/her name.
FORMATS OF BUSI-
NESS LETTERS
BLOCK
Positions all the parts if the letter to the left, single
space, and justified.
MODIFIED BLOCK
All parts of the letter are tabbed on the left, single
space, and justified except the heading and the clos-
ing which are tabbed in the center.
SEMI-BLOCK
The paragraphs are indented instead of placing them
all on the left. Heading is on the center, and the date
can be placed in the right side three spaces after the
heading. The recipients address is on the left, and
the closing on the right.
FREQUENTLY WRITTEN
IN BUSINESS LETTERS
Letter of
Complaint
a written letter in which
someone reports a bad
experience or situation.

to express dissatisfaction
or a negative opinion
Resignation
Letter
a written letter to announce
the author's intent to leave a
position currently held, such
as an office, employment or
commission.
Recommendation
Letter

a letter written by someone
who can recommend an indi-
vidual's work or academic per-
formance.
Letter to Request
information

written when one does not get

the required information about a 
product or service from the
internet and other available
sources. It is written to request
the required information from the
relevant party
Adjustment or
Change Letter
a response to a written
complaint. The objective is to
inform the reader that their
complaint has been received. It
is also a legal document
recording what decisions were
made and what actions have or
will be taken.
“ KEY TAKEAWAYS
“
Thank You!