Soft Skills at work

Soft Skills
• Daniel Goleman (1995), psychologist, researcher and author defines
the soft skills as ‘‘emotional intelligence’’ in his book of the same
name. He suggests that the possession and use of soft skills
contributes more to an individual’s ultimate success or failure than
technical skills or intelligence.
Soft Skills of Leadership
1. Collaboration/teamwork
2. Communication skills;
3. Initiative;
4. Leadership ability;
5. People development/coaching;
6. Personal effectiveness/personal mastery;
7. Planning and organizing; and
8. Presentation skills
-Rowena Crosbie

Learning the soft skills of leadership

Soft skills training achievements
The results showed that the training could expect to move the typical
person from:
1. the 50th to the 98th percentile on the personal communications
scale;
2. The 50th to the 87th percentile on the personal effectiveness scale;
3. The 50th to the 83rd percentile on the self-esteem scale.