HP Software Partner Services Academy

FY15, APJ
2-13 February 2015
Dusit Thani Bangkok, Thailand
Partner Services Academy 2015
Journey to Services Excellence

Date: 2-13 February 2015

Venue: Dusit Thani Bangkok, Thailand. Registration starts mid December 2014

Objective: To skill up Partners for implementation

Audience: Platinum and Gold Partners across Asia Pacific Japan

Tracks: 1. Adv. SM 9.3x, 2. Adv. LR v12 and Adv. UFT v12

Certifications: 1. ASE SM 9.x, 2. ASE LR v11 and ASE FT v11

Note: Training is free. Partners have to cover their own travel and accommodation, and meals
outside of training. Partners may be required to pay for ASE exam, US$500 per exam.
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ASE Certifications Pre-requisites
Journey to Services Excellence

Note: In order to receive ASE

SM certification, you need to
have achieved AIS SM
certification

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Track 1: Adv. LR v12 & Adv. UFT v12
Partner Services Academy – ADM Track
Course : Advanced LR 12 and UFT 12
Course Topic – Week Adv. LoadRunner 12 (LR v12)
1
Course Topic – Week Adv. Unified Functional Testing 12 (UFT v12)
2
Options Partners can choose to attend one course or both courses

Trainers Week 1: Arthur Lim (APJ PSO) & Tony Wong (WW Technical Enablement)
Week 2: Arthur Lim & Mark Steffensen (WW Technical Enablement)
Exams Week 1: ASE LR v11
Week 2: ASE FT v11
Note: To earn v12 ASE certification, Partners can take the LR and FT v12 delta
exams (online) after the Services Academy at your own time
Pre-requisites Pre-requisites MUST be met before coming to the training. Otherwise HP
reserves the right to reject the registration. Please refer to slide 6 for details.

5 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
 Adv. LR & UFT Course Agenda

Week 1 – Feb 2 to 6 Week 2 – Feb 9 to 13

(Adv LoadRunner Course (Adv Unified Functional Testing
& ASE Exam) Course & ASE Exam)

• Using VBScript
• Advanced Analysis
• Working with
for LoadRunner
Object Properties
• Protocol Library
• Working with
• Web Services,
Dynamic Data
Ajax
• Working with
TruClient, .NET
Dynamic Objects
• Mobile
• Working with
Application
ALM/QC
• Working with
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• BPT
Performance Center
• Service Test
Adv. LR & UFT Course Pre-requisites
Partner can choose to take either one or both courses.
Adv. LR Course Adv. UFT Course
Pre-requisite : HP AIS LR v11 or ATP PC v11 Pre-requisite : HP AIS FT v11
Otherwise, please ensure you complete the LR Otherwise, please ensure you complete the
v11 Essentials self-paced course before coming. QTP 11 Self-Paced ART Course (course link will
You need to show proof of completion. be provided later)

LR v11 Essentials (course id: 01396428)

HP Register Partner Register

7 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Track 2: Adv. SM 9.3x
Partner Services Academy – SPM Track
Course : Advanced SM 9.3x
Course Topic – Week 1 Advanced SM 9.3x

Course Topic – Week 2 SM 9.40 with Smart Analytics and PD

Trainers Leanne Hanna (WW Technical Enablement)

Nicolas Cuvelier (WW PSO)
Exam new ASE SM 9.x (to be taken on week 2 Monday)

Pre-requisites Pre-requisites MUST be met before coming to the training. Otherwise HP reserves
the right to reject the registration. Please refer to slide 10 for details.

9 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
 Adv. SM Course Agenda
Week 1 – Feb 2 to 6 Week 2 – Feb 9 to 13
(Adv. SM 9.3x) (ASE Exam & SM 9.40)

• Introduction to Service Manager Utilities • ASE – HP Service Manager Software

Implementation v9.2 Exam (Day 1)
• Managing Data
• Introduction to Process Designer (PD)
• Introduction to Data Policy
• PD Workflows
• Using Forms Designer • PD Rule Sets
• Implementation Tools • PD Security Model
• Working with Global Lists, Format Control, • Help Desk Workflows
Links, Menus • Change, Knowledge & Request Workflows
• Modifying Queues and Views • Task Planner
• Navigating the Document Engine • PD Upgrade Strategies
• Understanding Display Applications • Installing SM Smart Analytics
• Wizards, Alerts, Notifications • How to Use and Demo Smart Analytics
• Best Practices for Configuration & • Configuring Smart Ticket and Hot Topic
Tailoring Analytics
• Export and Import Utilities

10 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Adv. SM Course Pre-requisites
Pre-requisites: HP AIS Service Manager v9
Otherwise, please ensure you complete these two self-paced courses and the SM 9.40
Technical Awareness Webinar before coming. You need to show proof of completions.
SM 9.x Essentials SM 9.x Sys Admin SM 9.40 TAW
This class will give you a deep This class will give you This technical awareness
understanding of SM foundational knowledge of the webinar will give an overview
architecture, installation and SM ITIL processes and best of the new features introduced
the tasks for administering SM practices, security tools, in SM9.40 which will be
which may be asked on the approvals, reporting and how needed for week 2 of training.
ASE. to configure modules.
Partner Register - SM 9.40 TAW (
Partnr Register - SM 9.x Sys Admi 00948503)
Partner Register - SM 9.x Essential
s (00280254) n (00271425)

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Thank you

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.