EMOTIONAL INTELLIGENCE

SOFT SKILLS

DEGREE IN ADMINISTRATION. LIZ J. MENGOA QUISPE

 EMOTIONAL INTELLIGENCE
In the 1970s, Daniel Goleman
revolutionized the world of
Psychology and Business with its
concept of Emotional Intelligence.

Emotional Intelligence is a way of interacting with the world

that takes feelings into account and encompassesabilities
such as impulse control, self-awareness, motivation,
enthusiasm, perseverance, empathy, and mental agility.
DIFFERENCE BETWEEN HARD AND SOFT SKILLS

HARD SKILLS SOFT SKILLS

Technical or cognitive Interpersonal skills

knowledge
Can be measured by technical They are tangible and more
tests difficult to evaluate

Help to get an interview Give competitive advantage

and stand out from the rest
Knowledge of specific content, oral Leadership, proactivity,
expression, language skills, software teamwork, resilience, emphaty
management.
 LISTEN
CONFLICT COMMUNICATE
MANAGEMENT BE HEARD

TIME
OPTIMIZE
MANAGEMENT PRODUCTIVITY

MANEGEMENT SELF-CONTROL
OF EMOTIONS

EFFECTIVE ACTIVE LISTENING

COMMUNICATION EMPATHY
CLARITY
 CHANGE FLEXIBILIDAD
MANAGEMENT

CALIDAD DE
CUSTOMER ATENCIÓN COMO
DIFERENCIACIÓN
SERVICE

ORIENTATION COMPETITIVENESS
TO EFFICIENCY
CONTINUOUS
IMPROVEMENT
FINISHING WITH THE PRESENTATION I ASK YOU :

1 WHAT IS THE SOFT SKILL WITH WHICH YOU FEEL

IDENTIFIED?