NDUMU RIVER

LODGE

WORK INTEGRATED LEARNING EXPERIENCE UNDERTAKEN AT:

NDUMU RIVER LODGE

BY:
LINDANI BHEKITHEMBA
KHUMALO
 PRESENTATION OUTLINE
• INTRODUCTION
• PHYSICAL DESCRIPTION
• HISTORICAL BACKGROUND
• ORGANOGRAM
• STUDENT OBJECTIVES
• ACTIVITIES
• EXPERIENCE GAINED
• CHALLENGES AND SOLUTIONS
• RECOMMENDATIONS
• CONCLUSION
 INTRODUCTION

 WORK INTEGRATED LEARNING IS AN EXPERIENCE

THROUGH WHICH I LEARN BY TAKING ON A
RESPONSIBLE ROLE AS A WORKER IN AN
ORGANIZATION, OBSERVING AND REFLECTING ON
WHAT HAPPENS ON SITE.

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 WIL OBJECTIVES
 TO GAIN AND IMPROVE COMPUTER SKILLS
 TO GAIN EXPERIENCE ON HOW TO DEAL
WITH DIFFERENT GUEST
 TO GAIN EXPERIENCE IN BUSINESS TOURISM
 TO GAIN EXPERIENCE ON DOING BUSINESS
MARKETING

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 ACTIVITIES AT THE SITE
 As a receptionist i needed to have an ear to the ground and be
aware of everything that’s going in an organization, from knowing
which important meetings will be taking place to coordinating
deliveries and organizing travel arrangements for staff.
 As waiter my job is to always greeting guests as per the time of the
day. Taking, punching and serving the orders. Preparing and
settling checks. Bussing and resetting tables.
 As Storekeeper my responsibilities is Receive and forward all
goods and deliveries in and out of the hotel to the correct point of
contact/storage area.

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 EXPERIENCED GAINED

 I HAVE GAINED THE EXPERIENCE OF DEALING WITH DIFFERENT

GUESTS AND STAFF

 MY COMPUTER SKILLS HAS BEEN IMPROVED

 I HAVE GAINED THE EXPERIENCE OF DOING BUSINESS MARKETING

 A SKILL OF MULTI-TASKING ABLE TO REASPOND TO A RANGE OF
DIFFERENT WORK SITUATIONS.
 CHALLENGES

 Hardest part of being a Receptionist staff member’s change their

minds on a regular basis with things like booking train times. It
can get quite complicated and confusing. As we all know that
not all days are always busy sometimes I find myself fall asleep
at workplace.
 NOT UNGERSTANDING MENU ON FIRT WEEK AS
WAITRES
 WORKING LONG HOURS

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 IMPACT OF COVID-19 ON WIL
 TO GAIN AND IMPROVE COMPUTER SKILLS
 TO GAIN EXPERIENCE ON HOW TO DEAL
WITH DIFFERENT GUEST
 TO GAIN EXPERIENCE IN BUSINESS TOURISM
 TO GAIN EXPERIENCE ON DOING BUSINESS
MARKETING

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 RECOMMENDATION

 IT IS RECOMMENDED THAT THE WIL CO-ODINATORS

MUST VISIT US ATLEAST THREE TIMES IN OUR SITE
 IT IS RECOMMENDED THAT THE WIL COR-ODINATORS
MUST CHECK THE SITE WHETHER IT IS SUITABLE FOR THE
STUDENTS OR NOT

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 CONCLUSION

 WORK INTEGRATED LEARNING GIVE US MORE

EXPERIENCE ON HOW TO DO DIFFERENT WORK,HOW TO
DEAL WITH DIFFERENT CUSTOMERS AND STAFF. WIL
ALSO HELP US TO IMPROVE COMPUTER SKILLS THAT IS
WHY IT IS IMPORTANT FOR US TO DO WIL.

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 ACTIVITIES CONTI...

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 EDUCATIONAL SCHOOL TRIPS

 THEO TOURS AND CULTURE ORGANISE AND LEAD EDUCATIONAL

TRIPS IN AND AROUND ISIMANGALISO WETLAND PARK
 MOST OF THE TIME THIS TOUR FOCUSED TOWARDS TOURISM
LEARNERS (BUT ARE AVAILABLE TO ALL LEARNERS), HELPING THEM
TO INTEGRATE WHAT THEY LEARN IN THE CLASSROOM WITH WHAT
THEY SEE AND EXPERIENCE ON TOUR.
 THE EDUCATIONAL SCHOOL TRIP INCLUDE THE FOLLOWING
ACTIVITIES:BUSH WALK, A VISIT TO A CROCODILE CENTRE AND
HIPPO WATCH COMBO.
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 EXPERIENCE GAINED
 I HAVE GAINED THE EXPERIENCE OF DEALING WITH DIFFERENT
GUESTS AND STAFF

 MY COMPUTER SKILLS HAS BEEN IMPROVED

 I HAVE GAINED THE EXPERIENCE OF DOING BUSINESS MARKETING

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 CHALLENGES AND SOLUTIONS
CHALLENGES SOLUTIONS

• WORKING WITH DIFFICULT • IF THEY FAIL TO UNDERSTAND

PEOPLE EACH OTHER I USE TO IGNORE
THEM

• WORKING LONG HOURS • WE NEGOTIATED WITH THE

MENTOR TO WORK ATLEAST 8
HOURS PER DAY

• SHORTAGE OF WATER • WE FETCH THEM AT MAZULU

LODGE

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 RECOMMENDATIONS

 IT IS RECOMMENDED THAT THE WIL CO-ODINATORS

MUST VISIT US ATLEAST THREE TIMES IN OUR SITE
 IT IS RECOMMENDED THAT THE WIL COR-ODINATORS
MUST CHECK THE SITE WHETHER IT IS SUITABLE FOR THE
STUDENTS OR NOT

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 CONCLUSION

 WORK INTEGRATED LEARNING GIVE US MORE

EXPERIENCE ON HOW TO DO DIFFERENT WORK,HOW TO
DEAL WITH DIFFERENT CUSTOMERS AND STAFF. WIL
ALSO HELP US TO IMPROVE COMPUTER SKILLS THAT IS
WHY IT IS IMPORTANT FOR US TO DO WIL.

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 THE END

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