Secondary Education

Grade 11
Second semester
Eng. 202: New Language Leader
Unit 8: Business
( Lesson 8.5 )
Study & writing Skills
Eng. 202 – Lesson 8.5: Study & writing skills

By the end of this lesson, you will be able to:

1- identify different types of formal and informal correspondence.

2- identify features of formal and informal correspondence.

3- write an email.
Look at the following pieces of correspondence. Match them with the right types.
To emma2021@gmail.com
Subject Congratulations

Hi Emma! • Report
I heard you passed your exams. I just want to say congratulations. I’m
• Informal Email
sure you did a great job and I’m really proud of you. Actually, I have
• Minutes
just finished my exams, too. I feel exhausted, but luckily we got

through it and we did well. Perhaps we can meet up soon to celebrate. • SMS Message

I can’t wait to see you. • Formal Email

Love, • Note
Anna

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types.

• Report

• Informal Email

• Minutes

• SMS Message

• Formal Email

• Note

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types.

• Report
Agenda Item Discussion Action
• Informal Email

• Minutes
• The new plan was • Production
approved. manager to • SMS Message
Production Plan
• Implementation prepare a
starts next month follow-up plan • Formal Email

• Note

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types.

Recommendations
Based on the previous findings, the following recommendations are
made:
1. Employers should offer various stress reduction programs to
help employees manage stress because stress is prevalent in • Report
the workplace.
2. Employers should conduct a survey of the programs they
already offer to discover which programs are the most effective • Informal Email
for managing their employees' stress.
3. Employees should share their ideas for managing stress with • Minutes
their employers in order to help their employers implement
appropriate stress reduction programs. • SMS Message
4. Educators should incorporate into their business curriculum
discussions of stress in the workplace and ways to manage
• Formal Email
stress.
5. Additional research should be done. First, other areas
negatively affected by stress should be studied to determine if • Note
stress affects other aspects of an employee's life. In addition,
other factors should be examined to learn what the personal
and work-related causes and symptoms of stress are for an
individual.

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types.

Margret,
Tradex have called. They said that the offer was acceptable.
• Report
They need some more information to make their final decision.
• Informal Email
Can you collect the required data? ASAP. Also want some help
• Minutes
with next week’s meeting. Plz get in touch if you have any
• SMS Message
questions.
• Formal Email
Thanks,
• Note
Matilda

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
Look at the following pieces of correspondence. Match them with the right types.

To Smith.jefferson@techworld.uk
Subject Late Shipment
Dear Mr. Smith,
I am writing you concerning a recent purchase of laptops. • Report
Approximately two weeks ago, on February 18th, I ordered a total of
120 laptops for our company via your online store. I received an • Informal Email
immediate email notification confirming the receipt of payment and
the shipment of the laptops.
According to your website, shipments should reach their destination • Minutes
within 3-5 business days after payment is confirmed, but so far I have
not received any laptops yet. Do you have any information where the • SMS Message
shipment is currently?
Thank you in advance for your attention to this matter. • Formal Email
Sincerely,
Fatima Ahmed
Vice President • Note
TechMart LLC

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
 FEATURES OF INFORMAL EMAILS FEATURES OF FORMAL EMAILS

• Short and simple. • Long and complex.

• Written in a friendly manner for personal • Written for professional communication in a

communication. formal language.

• Contractions are used. • Contractions are not used.

• Abbreviations and imperatives are used. • Passive tense is used.

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
 Which of these expressions are used in formal or informal correspondence?

1. Dear Sir,
Informal email
2. Hi there!
3. Guess what?
4. Let me congratulate you…
5. I am writing with reference to your letter…
6. I’m writing to tell you about …
7. What’s up?
8. I look forward to meeting you. Formal email
9. Write back soon.
10. Hope to hear from you soon.
11. All the best,
12. Regards,
13. Sincerely,
Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
 Which of these expressions are used in formal or informal correspondence?

Formal Informal

1. Hi there!
1. Dear Sir,
2. Guess what?
2. Let me congratulate you…
3. I’m writing to tell you about….
3. I am writing with reference to your letter.
4. What’s up?
4. I look forward to meeting you.
5. Write back soon.
5. Regards,
6. Hope to hear from you soon.
6. Sincerely,
7. All the best,

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
 It’s you turn to write.

Last week, you purchased a new smartphone from an electronics store in Bahrain. At home, you realized that it
was not working properly. Write an email to the sales manager asking for a refund.

.I have used formal expressions my email

Self-
Assessment .I have used the correct tense
Criteria
.I have used the appropriate punctuation marks & the right capitalization

.The layout of my email is formal

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
 SAMPLE ANSWER

Dear Sir / Madam,

I purchased a smartphone from your store, Perfect Electronics, on February 10 th, 2021. It cost me BD320. At home, I realized that it was
not working properly. For example, the screen went blank for a long time. Besides, most apps failed to start, even though I had tried to
update them.

As a result, I decided to take it back to your shop on the same day. Once there, and to my surprise, all the shop-assistants refused to
replace my smartphone. They also told me that I would never get my money back, although I showed them the receipt.

Attached you can find a copy of your store warranty. It clearly states that your store shall replace any devices that do not work properly. I
hope you will help me get my money back. Otherwise, I will have to take further action to resolve this issue.

Best Regards,

Noor Ahmed

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills
 This is the end of the lesson.

THANK YOU FOR YOUR

ATTENTION

Ministry of Education – Second Semester 2020-2021 Eng. 202 – Lesson 8.5: Study & writing skills