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  • Process Mapping Training Workshop

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    Anh Duy
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    This document provides an overview of a process mapping training workshop. The workshop consists of 4 modules that introduce process mapping, how to build process maps, common tools and techniques, and uses and applications of process mapping. The training includes practical exercises after Modules 1 and 2 to allow participants to apply what they have learned. The document also defines what a business process is, describing it as a series of related activities that flow through an organization, cross functional boundaries, and can be viewed from start to finish.

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    This document provides an overview of a process mapping training workshop. The workshop consists of 4 modules that introduce process mapping, how to build process maps, common tools and techniques, and uses and applications of process mapping. The training includes practical exercises after Modules 1 and 2 to allow participants to apply what they have learned. The document also defines what a business process is, describing it as a series of related activities that flow through an organization, cross functional boundaries, and can be viewed from start to finish.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    8 views3 pages

    Process Mapping Training Workshop

    Uploaded by

    Anh Duy
    This document provides an overview of a process mapping training workshop. The workshop consists of 4 modules that introduce process mapping, how to build process maps, common tools and techniques, and uses and applications of process mapping. The training includes practical exercises after Modules 1 and 2 to allow participants to apply what they have learned. The document also defines what a business process is, describing it as a series of related activities that flow through an organization, cross functional boundaries, and can be viewed from start to finish.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

     

    Process Mapping Training


     
     
     
     
     
     
    Workshop
     
     
     
     
     
    Module 1
     
     
     
    Introduction to Process Mapping
     
     
    Module 1 Module 2 Module 3 Module 4
     
      Introduction to Building
      Tools & Uses &
    Process Process
      Techniques Applications
    Mapping Maps
     
     
     
    Practical 1 Practical 3

    Practical 2
    What is a Business Process?

    A process is...
     A series of related activities that “flow” through an organisation
     Not limited to a single function or department
     Something that can be viewed from end to end

    Process
    Trigger Policy development Value-Added
    Assessment
    Input Output
    Customer Service
    Order Fulfilment
    Application Procedure

    Customer

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