CertHE Skills for the Workplace

Presentation

EFFECTIVE TEAM WORK

AND
COMMUNICATION
 Table of Content
Communication What is Communication?

Clearly Managed and Reachable goals

communication Greater efficiency, better solutions
working and
Positive work relationships
Effective Team
Reducing and diffusing solutions

Linear model
Communication Interactive model
Models of
Transactional model

1) Listening 6) Empathy
2) Non verbal 7) Open-Mindedness
3) clarity 8) Respect
skills
4) Friendliness 9) Feedback
Communication
5) Confidence 10) Selection of right medium
Communication- Introduction

Any behaviour that results in an

exchange of act or meaning is called
communication.
(American management association)
 Effective Team working and
communication
Team work success is integrally based on good communication skills
Effective team working having good communication skills results in the
following outputs:

O Clearly Managed and Reachable goals

O Greater efficiency, better solutions

O Positive work relationships

O Reducing and diffusing solutions

 Models of Communication
Various aspects of communication are visually represented through
Models of communication which helps to ease the process and making it
simple to comprehend.
The three models of communication discussed below are the

O Linear model
O Interactive model
O Transactional model
 1) Linear model
In this model, communication is seen as a one-way process,

•
NOISE
• B
• A
• Encode
• Decoded
d
Message
• Messag
e
• NOISE
 2) Interactive model of
communication
The key feature which distinguishes this model from Linear model is
‘feedback’.
This model the receiver is not only receiving the message and decoding it
but also the receiver is responding to the feedback making it a two-way
communication.
 3) Transactional model of
communication
O The transaction model attempts to take the strength of the past models
while overcome the weaknesses of the models.
O This model takes into account that noise is present through the whole
process of communication.
Communication Skills
Importance of Communication
skills

“Communication is the essential part in any kind of

workspace as a good communication skill will always
help you achieve fruitful results.
 Communication Skills

1. Active Listening

2. Nonverbal

3. More clear and Concise

4. Friendliness environment

5. Highly Confident
 Communication Skills

6. Empathy\Compassion
7. Open-Mindedness
8. Respect for all

9. Appropriate Feedback
10. Selection of Right medium
 References
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 Continue...
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<https://smallbusiness.chron.com/importance-team-
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2063779> [Accessed 5 December 2021].
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