B2X Introduction

HCM city, 19 June 2018

B2X is headquartered in Munich and has 12 subsidiaries, globally

Moscow
Vancouver London Warsaw
Munich (HQ)
Atlanta
Haryana
Shanghai
Mexico City
Mumbai
Ho Chi Minh City

Singapore

Sao Paulo
 B2X Success Story since 2007

+80% +560%
+1,150%

Increased Global Presence Established Organization Explosive Revenue Growth

to 140 Countries with 1.000+ Employees Reaching 100+ M € (FY16/17)

Additional Material: Infographic 10 Years of Innovation

B2X Is Helping the World’s Leading Mobile and IoT Brands Provide a Superior Customer Care
Experience

6 Out of the 10 Leading Established and Emerging Insurances Offering

Smartphone Brands* Mobile and IoT Brands Out of Warranty Protection
B2X’ Service Portfolio Development Strategy
B2X business model and performance has been continuously rewarded

2015 2015
2017 2014

Awarded for our SMARTBAR Concept Program by London Stock Exchange Cool Vendor Award for SCM Services

2014 2014
2014
2014

Hot Companies & Technologies Finalist Sales and Customer Service Winner 13/14 European Business Award
Best Company Innovation & Leadership

2014 2013 2014 2014

Best Supply Chain Solution Gold Finalist Business World Global Customer Value Leadership Best Company Innovation & Leadership
Company Overview I B2X Vietnam Capabilities
B2X Care Solutions Vietnam Company Limited
Introduction Service Network

Founded in July 2017 10 Samsung Service Centers

150+ employees 04 Microsoft Service Centers
Legal Entity in Ho Chi Minh city
14,000 repairs per month
Products:
• Hand-held devices: Mobile

© B2X Care Solutions I Company confidential

Phones, Tablet, Smart Watches
• IT: Notebook
• CE:
• Televisions,
• Fridges,
• Air Conditioners,
• Washing Machine,
• Vacuums,
Company Overview I Operation Model
B2X Global Management Team

SALES OPERATION SUPPORTING FUNCTIONS

Phil Telfer – CSO Marc - COO
Phillip Renner – Global Head, Solution Design Steve – VP, Operation EMEA & APAC
Finance, HR, Control Tower, PMO
Alex – Samsung Account Max – Global Head, Delivery Service
Chenxi – Xiaomi Harry – Samsung Delivery
Account David – Xiaomi Delivery

B2X Local Management Team

ions I Company confidential

Hanh Ton-Nu Vita Nguyen Nhat Nguyen Ha Trinh Toan Ngo Phuc Le David Nguyen Loan Le Vi Bui
Country Lead Head of Sales Finance Customer Supply Chain Technical Operation Operation HR

Manager Experience Manager Manager Support

Professional Background
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© B2X C
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Samsung Center
Điện thoại
STT Sold Code Branch Code Địa chỉ SVC B2X Khu vực bàn Người Phụ Trách Phạm vi Số Mobile Email
TT quản lý

Mr. Trương HHP 0908654089 head.hcm1@b2x.com

Thanh Toàn
1 1795254 Số 35-37 Nguyễn Thị Thập, Phường Tân Hưng, Quận 7 _ (028)
CSP 62515627
Mr. Ngô Văn Hiếu 0907991562
CE vanhieu.ngo@b2x.com
HCM
2 1795257 Số  308-314 Hồng Bàng, Phường 15, Quận 5 _ CSP 19006047 Tạ Ngọc Thành 0902626657 head.hcm2@b2x.com
Tất cả
3 1795258 Số 226 -228 Dương Tử Giang, Phường 4, Quận 11 _ MSC (028) Mr. Ngô Văn Hiếu 0907991562 head.hcm3@b2x.com
39561696
CE
Số 69 Hùng Vương, Phường Thới Bình, Quận Ninh Kiều (029)
4 1795280 _ CSP 23896140
Mr. Bùi Trúc Linh Tất cả 0983067090 head.ct1@b2x.com
5 2204038 Số 556B/26 Khu Vực Long Thạnh A, Quận Thốt Nốt, Cần Mekong (0292)
1795197 Thơ _MSC 3851314

Số 128 Hùng Vương, Phường 2, Thành phố Cao Lãnh, (0277) Mr. Phạm Khắc
6 1795281 Dong Thap _MSC 3521919 Trí 0938111567 head.dt1@b2x.com
Tất cả

7 1795282 Số 31 Nam Kỳ Khởi Nghĩa, Phường 3, Thành phố Vũng (0254)

Tàu _MSC 3533789
BRVT Mr. Võ Thanh Tất cả 0918299100 head.vt1@b2x.com
Tùng
8 2208625 Số 248 Nguyễn Tất Thành, Phước Nguyên, TP. Bà (0254)
Rịa_MSC 3732525

9 1795283 Số 209 Trần Phú, Khu Phố 3, Phường Xuân An, Thị xã (0251) Mr. Khương 913153947
Long Khánh_ASC 3647658
Tât cả
Đồng Nai head.dn1@b2x.com
10 1795284 Số 3097 Ấp Phú Thắng, Xã Phú Trung, Huyện Tân (0251) Mr. Trung 909305398
Phú_ASC 3647658
Tât cả
B2X Vietnam I Customer Service Plaza for
Hand-phone

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B2X Vietnam I In-home Service for Consumer
Electronics
B2X Vietnam I Success Stories

• Acquisition of 08 Samsung Service Centers (150+ employees, 14k Volume) in 2

months.
• Expanded 02 new sites after 6 months.

• In-home Service:
• Next-day repair for TVs and Home Appliances
• Executed by B2X Field Technicians in customers’ homes
• Consolidating service network of smaller service vendors

• Front-end face-to-face repair:

• One hour repair for HHP Carry- In
• 93% Customer Satisfaction