Samsung is a South Korean multinational electronics company known for mobile phones and other consumer electronics. The document is a student project submitted to Dr. K.P. Singh analyzing Samsung's products and customer satisfaction, with key findings that mobile phones are Samsung's most in-demand product, product quality attracts the most customers, and innovative design is seen as differentiating Samsung from competitors.
Samsung is a South Korean multinational electronics company known for mobile phones and other consumer electronics. The document is a student project submitted to Dr. K.P. Singh analyzing Samsung's products and customer satisfaction, with key findings that mobile phones are Samsung's most in-demand product, product quality attracts the most customers, and innovative design is seen as differentiating Samsung from competitors.
Samsung is a South Korean multinational electronics company known for mobile phones and other consumer electronics. The document is a student project submitted to Dr. K.P. Singh analyzing Samsung's products and customer satisfaction, with key findings that mobile phones are Samsung's most in-demand product, product quality attracts the most customers, and innovative design is seen as differentiating Samsung from competitors.
SAMSUNG Submitted For: For fulfill the MBA Programme
SUBMITTED TO: SUBMITTED BY:
DR. K.P. SINGH SHWETA PAL
MBA 1st year
SAMSUNG FINDINGS ● Out of the total number of customer, maximum no. of customers are satisfied by the product’s quality. ● From all the products that are available in the market, Samsung mobile are most in demand as compared to the company’s other products and Samsung PC/ Laptops are least in demand as compared to the company’s other products. ● Product quality is the feature which attracts the most people as compared to the other features of the company’s products. ● The company provides good after sales service. ● Large numbers of customers are satisfied by the customer service provided by the company. ● Maximum no. of people thinks that the product’s innovative design is its differentiating factor from the competitors.