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AXIS INSTITUTE OF PLANNING AND

MANAGEMENT

TOPIC

SAMSUNG
Submitted For: For fulfill the MBA Programme

SUBMITTED TO: SUBMITTED BY:

DR. K.P. SINGH SHWETA PAL

MBA 1st year


SAMSUNG
FINDINGS
● Out of the total number of customer, maximum no. of customers are
satisfied by the product’s quality.
● From all the products that are available in the market, Samsung mobile are
most in demand as compared to the company’s other products and Samsung
PC/ Laptops are least in demand as compared to the company’s other
products.
● Product quality is the feature which attracts the most people as compared to
the other features of the company’s products.
● The company provides good after sales service.
● Large numbers of customers are satisfied by the customer service provided
by the company.
● Maximum no. of people thinks that the product’s innovative design is its
differentiating factor from the competitors.

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