March 30 BSIT 3A Ralph Custodio

Abigail Malveda
PCB-ICS Capstone Title Proposal
John Louie Verona

GoodGuys Botolan Reservation

System with Payment
I INTRODUCTION

In today's digital age, businesses across industries are embracing technology to streamline their operations and enhance
customer experience. The hospitality industry is no exception, with hotels and resorts turning to automated reservation
systems to improve efficiency and customer satisfaction. An online reservation system is a valuable tool that allows
customers to book their reservations with just a few clicks, providing convenience and ease of use. With the integration of
electronic payment options, an automated reservation system can offer a seamless booking experience and reduce the time
and effort required for both customers and staff to complete reservations.
An online reservation system is commonly utilized to store and retrieve information about tour product options or
lodging facilities and to facilitate booking transactions, as reported in the "Online Reservation System of Sallie Ville
Resort" (Oribiana and Cerafica, 2015). Oribiana and Cerafica (2015) also indicated that electronic reservation systems
with payment integration can simplify the reservation process and bill payment in a particular hotel or resort.
I INTRODUCTION

The study aims to develop a web-based reservation system with payment integration for GoodGuys Botolan, a resort
that currently uses traditional manual methods of recording reservations through Facebook Messenger. This manual
process is prone to errors and can be time-consuming for both staff and customers, leading to inefficiencies and customer
dissatisfaction. Through the development of an automated reservation system, this project seeks to enhance the overall
customer experience and increase operational efficiency at GoodGuys Botolan.
II BACKGROUND OF THE STUDY

GoodGuys Botolan is a renowned tourist destination in Botolan that offers

excellent accommodation, adventure activities, and scenic views. However, the resort
is currently facing challenges in managing its reservation process effectively. The
existing reservation process, which relies on Facebook Messenger, poses various
difficulties, including inaccuracies in recording bookings, delayed response time, and
inability to manage multiple reservations simultaneously.
To address these limitations, this study Botolan aims to develop an electronic
reservation system with payment integration. The proposed system seeks to provide
customers with a centralized platform for booking their preferred dates, selecting
services, and processing payments online. Furthermore, the system aims to enhance
the resort's operational efficiency by enabling real-time updates on availability and
managing multiple bookings simultaneously.
II BACKGROUND OF THE STUDY

Through the development of an efficient and streamlined reservation system,

GoodGuys Botolan endeavors to improve the overall customer experience while
increasing operational efficiency. This project aims to showcase the potential benefits
of electronic payment integration and highlight the advantages of leveraging
technology to automate and simplify the reservation process.
III OBJECTIVES OF THE STUDY

General Objective:

The main objective of this study is to

develop an electronic reservation system with
payment integration for GoodGuys Botolan
that will enhance the overall customer
experience and increase operational
efficiency.
III OBJECTIVES OF THE STUDY

Specific Objectives:
• To identify the requirements and functionalities needed for an • To test the system's usability, functionality, and performance

efficient electronic reservation system with payment to ensure that it meets the desired objectives.

integration for GoodGuys Botolan. • ·To evaluate the impact of the developed system on the

• To design and develop an electronic reservation system with overall customer experience and operational efficiency of

payment integration that meets the identified requirements GoodGuys Botolan.

and functionalities. • To provide recommendations for the continuous improvement

of the developed system to meet future needs and
requirements.

By achieving these objectives, this study aims to address the current limitations and challenges of the manual reservation
process used by GoodGuys Botolan, enhance the overall customer experience, and increase the operational efficiency of the resort.

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IV SCOPE AND LIMITATION OF THE STUDY

Scope of the Study

This study focuses on the development of an electronic reservation system with

payment integration for GoodGuys Botolan. The scope of the study covers the
identification of system requirements, system design and development, testing, and
evaluation of the system's impact on the overall customer experience and operational
efficiency of the resort.
The developed system will allow customers to select their preferred dates,
choose accommodation, activities, and other services, and process payments online.
The system will also provide real-time updates on availability, manage multiple
bookings simultaneously, and generate reports on reservation and payment
transactions
IV SCOPE AND LIMITATION OF THE STUDY

Limitations of the Study

The following are the limitations of the study:

• ·The study will only focus on the development of an electronic reservation system with
payment integration and will not cover other aspects of the resort's operations.
• ·The study will not cover the development of a mobile application for the system, and
the system will only be accessible through a web browser.
• ·The study will only evaluate the impact of the developed system on the overall
customer experience and operational efficiency of GoodGuys Botolan and will not
consider the impact on other stakeholders.
• ·The study will only be conducted in a controlled environment, and external factors
such as internet connectivity and server downtime will not be considered

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March 30 BSIT 3A Ralph Custodio
Abigail Malveda
PCB-ICS Capstone Title Proposal
John Louie Verona

Thank You for

Listening!