Industrial psychology

Hemanth HY
Assistant professor
Department of Psychology
Garden city university
 Definition of industrial psychology.

• Scientific study of behavior of the employees engages in

industrial organization.

• Tiffin & McCormick: study of human behavior related to

production, distribution and use of goods and services of
our civilization.
 Definition Organizational Behavior (OB)
Systematic study and careful application of knowledge about how people as
individual and as groups-act within organizations

OB helps and provides managers a useful set of tools at many levels of analysis:

1. To look at the behavior of individual with in an organization.

2. To understand the complexities involved interpersonal relations.
3. To examine the dynamics of relationships in groups.
4. To understand intergroup relationships.
5. To view and manage as whole systems that have interorganizational relationships
1. Individual Behavior in an Organization: Imagine a person named Alex who
always arrives early to work, greets everyone with a smile 🙂 and offers to
help colleagues who are struggling. This positive behavior boosts team
morale.

2. Interpersonal Relations: Think of two coworkers, Sarah 👩 and John . Sarah is

direct and says what she means, while John is more careful with his words.
Sometimes, their different communication styles lead to misunderstandings
between them. 👨
3. Dynamics of Relationships in Groups: Consider a project group where
Lisa often takes the lead during discussions, and Mike tends to play the role
of a critic. This dynamic affects how the group functions and makes
decisions.

4. Intergroup Relationships: Picture a scenario where the sales team and

the customer service team frequently share information and insights to
improve the overall customer experience, leading to better satisfaction and
sales.

5. Interorganizational Relationships: In the context of a smartphone

company, think about how the company needs to coordinate with suppliers,
distributors, and retail partners to ensure that phones are manufactured,
distributed, and sold smoothly.
Goals/Objectives of OB
Four goals of organization behaviour are:

Describe: To describe systematically, how people behave under a variety of

conditions.
Achieving this goal allow managers to communicate about human behavior at work
using a common language.

Understand: To understand why people behave has they do.

understandable manager learn to probe for underlying explanations

Predict: to predict future employee behaviour.

Control of human behaviour at work: Managers are held responsible for

performance outcomes by controlling actions of themselves and employees
Forces Forces
A complex set of forces affect the nature of organizations today. Forces
can be classified into four areas.

They are:
1. People
2. Structure
3. Technology
4. Environment in which the organization operates
1. People Forces
Example: Imagine a retail store where the employees are enthusiastic, friendly, and always ready to
assist customers. This positive attitude of the staff creates a welcoming atmosphere and encourages
shoppers to return.

2. Structure
Example: Think of a school with a clear structure where students go from one class to another at
scheduled times. This structure ensures that everyone knows where they should be and when, making
the learning process organized and efficient.

3. Technology
Example: Consider a bakery that starts using an online ordering system. Customers can now place
orders through a website or app, making it convenient for them and reducing the chances of order
mistakes.

4. Environment
Example: Picture a farming company that has to adapt its planting schedule due to a sudden change in
weather patterns. The unpredictable weather affects the company's crop yield and revenue for the
season.
Characteristics
• Systematic study: industrial psychology is the systematic study of
human behaviours concerned with collecting information regrading human
behaviour at work.
• Research: industrial psychology is not concerned with administration. It
is the part of research. The information gathered from work should be
implemented. Personal administration is the application of such research.
• Functional/ applied: it is concerned with the application of
information about human behavoiur to the various problem of industrial
human life.
• Human engineering: it is studies the varied method of performance
manual operaions for better utilization and least waste of effort through
human engineering.
Industrial psychology in every day life:

 Selection assessment and personal psychology

 Training
 Performance apprahasiel
 Organisational change
 Ergonomics and human engineering
 Vocational choice and counselling
 Interpersonal skill
 Occupational safety and health
 Work design consumer psychology
 Organisational psychology
 Stress and well being at work
Scope
• Consumer behaviour
• Ergonomics
• Human resource development/management
• Labour laws and relatives
• Occupational psychology
• Organisational psychology