Quality and Consumer Safety

Audit Methodology
2002 Revision

Unilever Presenter: Bert Debets Date: April 2002

 What / How ? FQAG

• Unilever and Bestfoods had different systems

Audit Methodology 2002

for auditing their own operations

• The UBF QA/SHE integration team produced a
new tool

+ =
 Highlights… (1) FQAG

• Measures Compliance and Improvement

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• Enables realistic self-assessment (PAR)

• Same structure as OHS/ENV to enable (future)
integration of QA/SHE audits
• Supported by a flexible IT tool
• FASTER REPORTING
• SHORTER REPORTS
 Highlights… (2) FQAG

• Looks at Enablers and Results

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• Keeps consumer perspective - UQCSRM

structure
• Reduced scope in case of ISO certification
 Objectives of Audit Programme FQAG

• To perform a business risk assessment

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• To support continuous improvement

• To identify and communicate good practices
 Rules FQAG

• Audit covering the mandatory part at least once

every 3 years
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• Follow-up activity in between if the mandatory

part is rated below A or if requested. Regional
management decides on need for and sort of
follow-up
• Regional management assigns teams to
operations/organisations (Lead Auditor and
(trainee) auditors)
 Checklist FQAG

• Follows structure of UQCSRM at Core and

Extended levels
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• Flags enable better definition of scope

– Framework Standards / Mandatory requirements
– Core, Extended, Leading Edge of UQCSRM
– ISO 9000:2000
• Regional management determines the scope of
the audits
• Mandatory part covers FWS, Specific
Standards & Foods/HPC requirements
 Areas for Special Attention FQAG

• HACCP
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– cover all hazard types

– cover all processes in the Extended Supply Chain
– ensure Design-HACCP is done in Innovation
• Management of Third Party Manufacturers
– in line with SHE Standard on Unilever Third Party
Manufacturing
– in line with UBF Co-Packer Management Guidelines
 Scoring & Rating FQAG

• Each checkpoint is scored 0, 10, 20, 30

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– there are pop-up questions to help your assessment

• The overall rating for mandatory compliance is

A, B1, B2, C

• The overall rating for the improvement part is a

percentage
 Mandatory Part Rating FQAG

Question score
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Rating Status Management systems and practices

Questions (%) Points

A Approved 100 30 Full compliance with Unilever Mandatory requirements

> 50 30 Non compliance with Unilever Mandatory requirements

Conditionally
B1 observed in one or more areas, but no serious deficiencies
approved < 5* 0 or 10 in critical areas.
< 50 30 Non compliance with Unilever Mandatory requirements
B2 Not approved observed in most areas, but no serious deficiencies in
< 10* 0 or 10 critical areas
0 or 10 in critical
>0
areas Serious deficiencies observed, leading to uncontrolled
C Unacceptable
safety risks .
> 10 0 or 10

* only if outside of critical areas. A critical area is an area in which the non-conformity results in short term safety risk
or possible environmental pollution. See Appendix 3 for definitions.
 Improvement Part Rating FQAG

• Total points for Improvement checkpoints

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expressed as a percentage of maximum

achievable number of points
• Improvement part (Core) = 1500 (68%)
• Improvement part (Core + Extended) = 2220
(100%)
 Feedback FQAG

• Lead auditor presents the final ratings with

HEADLINE recommendations to operation’s
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management team in a closing meeting

• Audit team completes and leaves a copy of the
draft audit report BEFORE DEPARTURE
Quality and Consumer Safety Audit

Congratulations ! A / 95 %
 Reporting FQAG

• Recommendations
– Immediate action required (IAR): realistic quality or
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consumer safety risk identified, which needs to be

corrected as soon as possible
– Action required (AR): non-compliance with Unilever
mandatory requirements
– Recommendation: suggestion from the team to enhance
performance of Quality & Consumer Safety
Management systems and practices, to reduce costs or
to improve on certain KPI’s
• Good Practices
• Standard format
 Action Plan FQAG

• Prepared within 4 weeks after the audit

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– including timings and responsibilities

 Extra’s FQAG

• Certificates will be issued for A-rated

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operations/organisations

• Audit Guidelines are combined for QA & SHE

• Audit Guidelines & Checklists are

downloadable from: http://fqag.unilever.com
Audit Methodology 2002
FQAG