Consist of:

• Dietetics
• Pharmacy
• Rehabilitation Medicine
• Diagnostic Imaging
• Oncology
• Laboratory
 Lead by Dietician.
• Responsible to provide nutritional
support for patient
• Provide dietetics consultation
• Provide menu planning for specific
patient
• Provide assistant to patient in selecting
the suitable menu.
 Orientation
Pogramme

PHARMACY SERVICE
KPJ Ampang Puteri
Specialist Hospital
 Location
1. OUTPATIENT & IN- PATIENT
PHARMACY @ GROUND FLOOR

2. STORE @ 1ST FLOOR

3. A&E PHARMACY @ A&E

 What is in the pharmacy?
Medicines like:
• Tablets , Capsules
• Syrups
• Creams
• Injections eg Insulin
• Inhalers – for Asthma patients
• Patches
• etc
 Who works in the pharmacy?
• Pharmacists
• Pharmacy assistants
• Dispensers
• Clerks
• General workers
• Cashiers
Pharmacy Services :
Outpatient pharmacy
- Serves medicines for outpatient clinic patients

Inpatient pharmacy
- Serves medicines for patients in the wards
- Operates 24 hours

A/E pharmacy
- Operates after office hours
 Services Provided:
• Dispensing & Drug Counseling

• Drug Information Center for Doctors,

Nurses and staff

• Healthshop – Retail Outlet Selling

Supplements, Health Products
 Other Services provided
Chemotheraphy Drug reconstitution
• Hematology patients eg- Leukemia
• SLE patients
• Cater to the needs of the hospital’s
inpatients and outpatients, as well as
outside referrals from general
practitioners/consultants and therapists
Ocvcupational therapist-
MARDIANA MT NASIR
 WHAT DO WE DO?

• Patients would normally be referred by a

doctor or by self-referral.
• Patient will be assessed to determine
intervention.
 SCOPE OF SERVICE
 Musculoskeletal conditions
 Orthopaedic conditions
 Degenerative joint disease
 Soft tissue injuries
 Acute and chronic respiratory conditions
 Geriatric conditions
 Antenatal and post natal
 Pre and post operation conditions.
 Obstetrics
 Paediatrics
 Burns
 People with learning disabilities or mental
illness.
INTERVENTION
 Therapeutic exercise & movement
 Electrotherapy
 Mobilisation and manipulation.
 Skills required
• Personal qualities such as good
communication skills, patience, tact and
empathy, as well as the ability to work as
part of a team, are also essential.
 Operating Hours
• Mon/Wed/Fri - 8.30am – 8.00pm
• Tues & Thurs - 8.30am – 5.00pm
• Saturdays - 8.30am – 12.30pm
• Open on Sundays & Public Holidays for
INPATIENTS ONLY
 Lead by Pn.Maznah
• Assist by Medical Lab Technologist
• Supported by other lab staffs
• The department is located on the 1st
floor.
 ORGANIZATIONAL
STRUCTURE
• Currently under LabLink
• Daily operation based on KPJAPSH policy
– Hospital Information System (HITS)
– Registration, account, statistics
• Technical operation based on Lablink
– Laboratory Information System (LIS)
– Test and result management
 FACILITIES
• IN HOUSE
– Routine test
– Biochemistry, Haematology, Urinalysis,
Serology/Immunology and Blood
Transfusion Service
– Rapid test
• EXTERNAL LAB
– Histology, Cytology and Microbiology
– Special test (PCR)
 OPERATING HOUR

• Office Hour
– 8.30am - 5.00pm (Monday to Friday)
– 8.30am - 12.30pm (Saturday)
• On Call
– After 5.00pm (Monday to Friday)
– After 12.30pm (Saturday)
– 8.30am - 8.30am (Sunday and Public
Holiday- 2 on calls)
 PATIENT
• OUTPATIENT
– Consultant Clinics, A&E and Special
Diagnostic unit
– GP referral

• INPATIENT
– Wards
 TEST REQUEST
• Patient Details
– Name, MRN, Date of birth, I/C no, Sex
• Attending Doctor
– Name and signature
• Clinical Summary
• Ward
• Collection time
 TEST REQUEST
• Specimen container
– EDTA - Haematology (e.g Hb, WBC, Platelets)
– Flouride - Glucose test
– Citrate - Clotting factor (e.g PT, APTT, TT)
– Heparin - Chromosome studies, biochemistry
– Plain - Biochemistry (e.g Cholesterol, Urea),
Immunology (e.g HIV, Hepatitis)
– Capilary (heparinized) - Neonatal bilirubin
 BLOOD TRANSFUSION
• Stock - Supply from National Blood Bank
• Replacement by Blood Bank MO’s code
• Blood pack
– Whole Blood and Packed Cells
• Blood Component
– Fresh Frozen Plasma and Plasma
– Cryoprecipitate and Platelets Concentrate
 BLOOD TRANSFUSION

• Crossmatched Blood
– Patient’s blood will be tested for compatibility
with the donor’s blood before transfusion.
• Uncrossmatched Blood
– Blood will be transfused without testing for
compatibility under clinician total responsibility
– Unmatched note and doctor signature required
– Usually for bleeding and emergency cases
 REJECT SPECIMEN
• Unlabelled
• Wrong container, wrong information
• Clotted specimen (EDTA, Citrate, Heparin)
• No doctor’s name/signature
• Lysed blood
• Old/spoiled specimen
• No request form
 DIAGNOSTIC IMAGING
• LEAD BY Pn.OOI PHAIK SHAN
• RADIOGRAPHERS
• RADIOLOGY TECHNICIAN
• 1 SRN
• 3 CLERKS
• 2 RADIOLOGISTS – DATO AZLIN
- DR AMRAN
 SERVICES
• GENERAL X-RAYS
• ULTRASOUND
• FLOUROSCOPHY
• CT SCAN
• MRI
• WARD X-RAYS
• OT X-RAYS
• MAMMOGRAM
1.5Tesla MRI
PATIENT CARE IN RADIOLOGY

• INFORM COUNTER CLERK WHEN

SEND PATIENT
• DO NOT LEAVE ILL PATIENT WITH
THE RADIOGRAPHER ALONE
• BRING BACK PATIENT
IMMEDIAYELY AFTER X-RAYED
• ASSIST RADIOGRAPHER FOR ILL /
INJURED PATIENT
REGULATORY REQUIREMENTS

• RADIOLOGY LICENSE-ACT 304 , 1984

• QUALIFIED RADIOGRAPHERS WITH
DIPLOMA/DEGREE
DIAGNOSTIC IMAGING SERVICE

OUR VISION :

Satisfying customers
with excellence
service
MAMMOGRAM
64 SLICE CT SCAN
GENERAL X-RAYS
1.5Tesla MRI
DIGITAL CR PROCESSING
 SELAMAT BERTUGAS

• BERKHIDMATLAH UNTUK PESAKIT

DENGAN PENUH AMANAH DAN
DEDIKASI
• BE A COMPETENT WORKER
• CONTINOUS IMPROVE YOUSELF
• HAVE VISION IN YOUR CAREER