PREPARED BY:

CIK SUMARNI HERMAN

Outsourced Services Offsite
Individuals

Services
or Units

Outsourced Services on Site Organisation’s System

(Governing Body)
 TIME NETWORK SDN BHD

Type of services:
 washing and ironing all our used blankets, bed sheets, pillow
cases and other hospital linen – used by our patient

Collection Method:
 2 types of collection bag (canvas bag)

( red canvas bag + white canvas bag)

 Infectious linen (alginate bag + red canvas bag)

 Porter (laundry company) will collect used linen from various

services/wards and transport using dirty linen trolley to the
Collection Linen Room.

 Linen Attendant deliver clean linen to the staff at various

services/wards.
RED CANVAS BAG – SOILED LINEN
DIRTY LINEN TROLLEY
 KPJ AMPANG PUTERI

SPECIALIST HOSPITAL

DO NOT
OVERFILL
CANVAS
BAGS

White Canvas Bag Red Canvas Bag

Used linen from non-infected Soiled linen from non infected
patients should be placed directly patients should be placed directly into
into a white canvas bag a red canvas bag.

All linen which has been in contact with

Alginate Bag infected patients or heavily contaminated with
Must be double bagged with red blood and body fluids. This linen is required to
canvas bag be double bagged, first in a alginate bag and
then a red canvas bag.
BY: LINEN SERVICE
 Linen In-Charge is assigned to monitor the
service.

 The monitoring form is fill up and

acknowledged by the Linen In-Charge on
weekly basis.

 The report – will be analyzed by Linen In-

Charge with corrective action and
recommendation to Management for further
action.
SORTING

WASHING

DRYING

IRONING

FOLDING

PACKING
Process 1 : Receiving

Dirty Linen loading area

Linen received flow chart

 Process 2 :
Sorting

Linen Sorting process will be carried out at this area

Linen Sorting Flow Chart

 Process 2 :
Sorting

Sorting process is done Sorted dirty linen is waiting for washing

 Process 3 :
Washing

Washing flow chart Washing formula / setting system according

to the degree of dirty
 Process 3 :
Washing
Washing
Formulation
Detail

Water
Temperature :80°C

Duration: 35 Minutes

Concentration is using
according to the
degree of dirty and
based from the
formula given by the
supplier.

Chemical Used
•Search L
•Avenger
•Sentril
•Ozonial
•Softener
Supply by:
Three washer at average of 125Kg load is using for washing, Chempro
1 washer (W3) is dedicated for washing of red linen bag
Water tank, water heater and chemical dispenser
for washer located at behind the building

Drainage system
 Process 3 : Drying

Dryer machine

Drying flow chart

 Process 4 : Ironing

Flat work ironing process Flat work ironing process

 Process 5 : Folding and Quality Checking

Folding process Segregation of reject linen such as stain will be place

into the basket for rewash
 Process 6 : Packaging

Packaging clean linen in the process

 Process 7 : Delivery

Weighing section for clean linen Clean linen packaging before delivery, however for
APSH, vendor will provides the plastic bag for wrapping
Section for reject linen
 HOUSEKEEPING
HC DURACLEAN SDN BHD
( A Member of Johor Corporation Group of Companies )
 HC DURACLEAN
SCOPE OF WORKS

Daily Cleaning & Housekeeping for :-

1. Non-Clinical 2. Clinical
- Public Areas
- Ward & Patient Room
- Office Areas
- Public & Staff Toilet - Nursing Division
- Consultant Block
- Surrounding Area - Allied Health
 Monitoring form – Weekly Inspection Form is
available in all services.
 Outsource Service will collect the monitoring
form from the HOSs & UMs.
 The report will be analyzed on monthly basis.
 The final report with corrective actions taken
and recommendation will be submit to the
Management.
 KPJ AMPANG PUTERI SPECIALIST HOSPITAL
CLEANING SERVICES
WEEKLY INSPECTION REPORT ( CLINICAL AREA )

Services : _________________________________ Week : ________ From Date : ____________________ To Date : ____________________

(1) Carry out Inspection on Weekly Basis QUALITY OBJECTIVE OF 75.0 % For Office Use Only :
(2) Score : Completely Unacceptable : 1 Rating Performance: Excellent - 75 % above A = Total Score :
Unsatisfactory : 2 Satisfactory - 65 to 74 % B = Total N/A :
Acceptable : 3 Concern - 55 to 64 % C = 65 - Total N/A :
Satisfactory : 4 Fail - 40 to 54 % % = A -:- C X 100:
Meet Standard Required : 5 Unacceptable - 39 % below
Not Applicable (N/A) : 5 ( TICK WHERE APPLICABLE ONLY )
SCOPE OF WORK FREQ. SCORE COMMENTS FOLLOW UP DATE
CLEANING ACTIVITY Daily 1 2 3 4 5 N/A & ACTION TAKEN

1. Floors 1. Dust control sweeping / vacuum done 2X

2. Mopping done 2X
2. Cleanse Item 3. Furnitures / Bedside lockers 1X
( Damp wipe ) 4. Table Tops 1X
5. Fixtures ( lights / switches ) 1X
3.Toilets / 6. Sink cleaned 2X
Bathrooms 7. Walls washed and cleaned 1X
8. Floors mopped 2X

9. Sanitary fixtures/sinks/mirror cleaned 2X

10. Consumable topped up 2X
4.General Waste 11. Waste Collected 2X
5. Manpower 12. Attendance -
13. Attitude & Discipline -
TOTAL :
Inspected By : HOS / UM : Remarks :

Signature :

Verified By : Acknowledged By :

Administrative Officer (Outsource) Manager, HC Duraclean

KPJ APSH / HSK -02 / Issue No.06 / October 2011
Staff Handling Cleaning Trolley Staff Handling General Waste Bin
 MEDIVEST SDN. BHD.
 Collect the clinical waste – daily.(Clinical
waste – all waste from the human body,
needles, syringes, swab, body fluids etc)
 Collection done – daily
 Special bins and plastics are used to throw

the clinical waste – yellow colour.

1.1 Group A Waste

• Soiled surgical dressing, cotton wool, gloves, swabs and all other
contaminated waste from treatment areas, plaster and bandaging which have
come into contact with blood or wounds, cloth and wiping material used to
clear up body fluids and spills of blood.

• Material other than linen from cases of infectious disease (e.g. human biopsy
materials, blood, urine, stools).

• All human tissue (whether infected or not), limbs placenta, animal carcasses
and tissue from laboratories and all related swabs and dressings.

1.2 Group B Waste

• Sharp such as discarded syringes, needles, cartridges, broken glass, scalpel

blades, saws and any other sharp instrument that could cause a cut puncture.
1.3 Group C Waste

• Clinical waste arising from laboratories (e.g. pathology, haematology and blood
transfusion, microbiology histology) and post mortem room waste, other than
waste included in Group A.

1.4 Group D Waste

• Pharmaceutical wastes such as expired drugs, vaccines and serum, including

expired drugs that have been returned from ward, drugs that have been spilled
or contaminated, or are to discarded because they are no longer required.

• Cytotoxic drugs.

1.5 Group E Waste

• Used disposable bed-pan liners, urine containers, incontinence pads and

stoma bags.
 Monitoring form – Daily Inspection Report is
available in linen & outsource services.

 The Linen Staff will collect the monitoring

form and submit to the Outsource
Coordinator.

 Outsource Coordinator will submit the final

report with corrective actions taken and
recommendation to the Management.
 Must used mask and gloves if you handling the
clinical waste.

 Needles and syringe – must dispose in the

sharp bins – to avoid needle stick injury

 If you are prick by used needle, please inform

your head and consult the doctor immediately.
INTERNATIONAL BIOHAZARD SIGN
 Contractor : New Tech Pest Control Sdn. Bhd.

 To control the pest such as rodents, roaches,

common ants, termites, mosquitoes and flies.

 Areas – kitchen, wards, whole hospital building

 Routine Service (Inside) – Once a month

 Fogging Service (Outside) –In every two month

Pest Control service at ward
 Metro Parking (M) Sdn. Bhd.

 Services monitored by Outsource Coordinator &

Security Service.

 Parking fees - staff & patient special rate.

 Parking coupons for patients available in lobby,

wards and clinics.
SEASON STATUS

1. No. of Bays : 373

2. F.O.C : 6
3. Reserved : 67
4. Non Reserved : 265
5. Shop Lot : 3
Total Season : 334 balance =39
bays
SEASON STATUS

1. No. of Bays : 373

2. F.O.C : 5
3. Reserved : 50
4. Non Reserved : 52
5. Shop Lot : 6
Total Season : 113 balance = 260
bays
RATES FOR OUTPATIENT & INPATIENT COUPONS

Category Rate New Rate

Casual Parking 1st hour RM3.00

Subsequent hour RM2.50

Out-patient per hour (with car pass) RM1.50

Maximum outpatient (with car pass) RM5.00

Per entry after 5pm, Sunday & PH RM3.00

Per entry outpatient after 5pm (with car pass) RM3.00

Per entry outpatient after 3pm on Saturday RM3.00

(with car pass)
Inpatient per day RM5.00
 OPERATION HOURS
Day Time

Monday – Thursday 9:30am – 12:30pm

2:00pm – 5:30pm

Friday 9:30am – 12:30pm

2:30pm – 6:00pm

Saturday 9:00am – 1:00pm

FOR ANY ASSISTANCE :

Encik Izman Mohamad, Area Supervisor

BASEMENT PARKING
 Metro Equipment Systems (M) Sdn. Bhd.
 Offer to manage the Valet Service at KPJ Ampang Puteri Specialist
Hospital.

 Valet parking rates shall be made available at:

◦ Monday – Saturday
◦ 8:30am – 5:30pm RM13.00 per car
(including parking fee)
◦ Lost Ticket RM90.00 penalty

 The valet operation shall be operated as the following:

◦ 8:30am – 5:30pm Monday – Saturday
VALET SERVICE STAFF STAFF HANDLING CUSTOMER
 Teraju Fokus Sdn. Bhd.
 To ensure the safety of the staff, patient, visitor and hospital’s properties.

 Services Provided :-
◦ A 24 hours security guard patrol covering all areas
◦ A central monitoring system which controls CCTV located at strategic points around the
hospital.
◦ A monitoring service on behalf of FEMS to detect mechanical, electrical, fire safety
equipment etc. visible faults.
◦ A staff, patient, visitor can call the Control Room for emergency cases to provide immediate
assistance.
◦ To ensure traffic flow runs smoothly within the hospital area and loading bay is clear at all
times.
◦ Provide a service of monitoring restricted areas for staff and patients, etc.
◦ To ensure all services are securely locked and all lights etc. switched off at the end of the
working day. Will inform the HOS if their services are not complying with hospital security
procedures.
 Staff/patient/visitor are not allowed to keep the
any lost and found item and require to hand over
to the Security Service.

 Staff/ patient/ visitor are advised to fill up the lost

and found item form at Security Control Room
(Ground Floor).

 The lost and found items such as Identity card,

jewellaries and whatsoever will be hand over to
management for safekeeping within 48 hour before
hand it over to the nearest Police Station.
Control Room – Monitoring CCTV Control Room – Monitoring Panel Alarm
 General Waste
 Akid Mesra Cafe
 Café Ritazza
 Amelia Convenience Store
 Lysha Flora
 Multi Creative (Landscape)
 Sanicare
 Gateweld (Recycle)
 First Ambulance