ELC650: ENGLISH FOR PROFESSIONAL

INTERACTION

ASSESSMENT IV: VIDEO CRITIQUE

FILM: MRS.CHATTERJEE VS NORWAY
GROUP MEMBER (NAP2298A)
SITI NORLIYANA BINTI SADHRI 2022259862
MUHAMMAD ZUHAIRI BIN ZAINUDDIN 2022299042

PREPARED FOR
MISS DOREEN AZLINA BINTI AB RAHMAN
 EXCERPT 1
Empathy

POSITIVE EXCERPT
EXCERPT 2
Caring

EXCERPT 3
Manner

EXCERPT 4
Unprofessional Leadership

NEGATIVE EXCERPT
EXCERPT 5
Different Culture

EXCERPT 6
Offensive Language
 SYNOPSIS

CRITICAL INCIDENT 1

Content CRITICAL INCIDENT 2

CRITICAL INCIDENT 3
 SYNOPSIS
o Directed by Ashima Chibber, “Mrs. Chatterjee vs.
Norway” is based on Sagarika Bhattacharya’s nearly
two-year-long battle to win custody of her children.
o Debika and her husband Aniruddha are informed that
they aren’t fit to parent Shubh and Shuchi.
o The Norwegian government assigns them a lawyer
who comes close to assuring the authorities that
there’s been a misunderstanding due to cultural
differences
o Chatterjee's are going to get their children back.

2023 ELC650: VIDEO CRITIQUE

CRITICAL INCIDENT 1

MANNER
Dialogue 1 = Anirudda “please
seat. Ma’am after you”

Dialogue 2 = Debika offered

Sia, Matilda and Ms Allis “ tea?
Or masala”
APPLICATION OF THEORY
Matilda and Sia brought Senior Officer Allis Ramfjord from Oslo
to visit Aniruddha's family. They are greeted by Aniruddha and
Debika with a warm welcome Using the key word please seat, he
waits until the guest sits before taking a seat himself. Debika also
offered a tea to the guest in a manner

EFFECTS
This makes Sia, Matilda, and Ms Allis appear less awkward and
gives them a good sense of how they feel. Sia, Matilda, and Ms
Allis start a conversation with good manners as well

RECOMMENDATION
Be courteous, respectful, and considerate in your interactions with
others. Use phrases like "please" and "thank you" regularly, and be
mindful of your tone and body language..

2023 ELC650: VIDEO CRITIQUE

 CRITICAL
INCIDENT 2
DIALOGUE 1
“ Debi, How are you dear?" Debika's father asked
her

DIALOGUE 2
“Let us know if you need money okay? Or anything
else. Don't hesitate" replied Debika's father

CARING
2023 ELC650: VIDEO CRITIQUE
 APPLICATION OF THEORY
In order to help Debika, he told Debika that she
had to tell him or her mother if there was
anything she needed. The phrase "don't hesitate"
shows her father's willingness to do anything for
her.
EFFECTS
Her father's concern and caring attitude made
Debika more calm than if she had spoken with
her husband or during court proceedings.

RECOMMENDATION
Caring individuals tend to build stronger and deeper connections
with people. By demonstrating empathy, compassion, and kindness,
you foster trust and create a supportive environment. This leads to
healthier and more fulfilling relationships with family

2023 ELC650: VIDEO CRITIQUE

 CRITICAL INCIDENT 3
“Children are safest with their
mother, children need their
mothers’ love the most. This
must be the first case in India,
where a mother fought a
country for her children.”
Said the Abhijeet Dutta, Kolkata High
Court Judge.
EMPATHY
2023 ELC650: VIDEO CRITIQUE
APPLICATION OF THEORY
At High Court in Kolkata, West Bengal. After two years of
separation between Debika and her children Debika lawyer trying
to convince that Debika children are not in a good condition at
Debikas in law house. Abhjeet Dutta trying to find himself with
bringing Debika children and witnesses that Debika children are
really love their mother and viewed this case with compassion and
empathy and not only depends on the law.

EFFECTS
Debika win with the case, Shub and Suchi to be taken away from
their uncle Mr Anurag and given back to their mother Debika.

RECOMMENDATION
Empathy allows you to understand and connect with others on a
deeper level. When you can put yourself in someone else's shoes
and genuinely understand their feelings and experiences.

2023 ELC650: VIDEO CRITIQUE

 CRITICAL INCIDENT 4

CRITICAL INCIDENT 5

Content CRITICAL INCIDENT 6

CONCLUSION
 NO.4 : UNPROFESIONAL
LEADERSHIP
ANALYSIS APPLICATION OF
THEORY
o When Danial Sigh Ciupek, o Based on communication
the lawyer ask Sia and theory, Sia and Matilda
Matilda at Supreme Court from Norwegian Child
Welfare keep an
o He say “When did you unnecessary watchful eye
on Debika
join the department of
child? “
o They secretly take notes
o He want to clarify how about Debika and
they evaluate Debika in 10 Aniruddha’s activities.
weeks observation
o They essentially kidnap the
progress
two kids causing stress to
the couple
EFFECT
o The impulse to provide a
quick, definitive answer to
questions often leads
people to respond without
addressing the scope of
inquiry
o This can lead to confusion
and time wasted on
follow-ups
RECOMENDATION
o Parents who can’t take of
their children and still
keep producing kids
should be reprimanded for
irresponsible behavior
o They should have arrested
Aniruddha and ensured
that Debika and her
children got the support
they needed.

2023 ELC650: VIDEO CRITIQUE

2023 ELC650: VIDEO CRITIQUE
 NO.5 : CULTURE DIFFERENCE
ANALYSIS
o When Sunil Kapoor, the
Government law say at
County Council
Fylkesnemnda, Stavanger.
o He say “Don’t return the
children, not until you are
absolutely convinced what in
this video “
o He tried to convince the
chairman of conciliation
board with decision to
declare Velred order null and
void.
20XX
APPLICATION OF
THEORY
o Based on communication
theory, It is common
eating with hand or breast
feeding use hand in India
but not in Norway.
o Culture characteristics
influence these
communications and can
be learn about these
features to identify issues
and address them.
ELC650: VIDEO CRITIQUE
EFFECT RECOMENDATION
o Each culture includes o Develop strategies to deal
norms of behavior. with cultural differences
that have negative impacts
o As these shared standards on communication.
of socially accepted
conduct drive how people o Prepare strategies for
behave, irrational norms handling the problems
can be extremely difficult
to address via o Focus on that ones that we
communication. can handle
2023 ELC650: VIDEO CRITIQUE
 NO.6 : OFFENSIVE LANGUAGE
ANALYSIS APPLICATION OF EFFECT RECOMENDATION
THEORY
o When Aniruddha mother o Based on communication o Offensive words command o Parent should share their
said to Debika at her theory, it is improper more attention and are tasks while doing
home. language use toward better remembered than homework together.
debika. other words.
o She said “I have never o Behave in grateful way
seen such an amazing o In fact, Aniruddha the one o Also can interfere with toward spouse and respect
mother, who cant you who insisted Debika marry cognitive processing of the work together
manage your children!” him, move to Norway, other words and stimuli. whatever front-whether
have kids, look after the Sometimes get in way of running a business or
o She not understanding kids and look after him. thinking too. household.
about Debika feeling and
situation. She should say o He thinks doing his job and
much polite. earning money is enough

2023 ELC650: VIDEO CRITIQUE

2023 ELC650: VIDEO CRITIQUE
 CONCLUSION
“Mrs. Chatterjee vs. Norway” clearly brings up a lot of
important points. There is much we can learn from this video
excerpt in term of professional and unprofessional leadership
in our daily life as a parent or child welfare organization. This
video excerpt highlights the importance communication
empathy, caring, manner, culture differences and offensive
language. This video help us to avoid the misunderstanding
among the community especially those who deciding to shift
to overseas. We can conclude that all these aspects of
communication do not only impact our relationship with
people but also teach us to communicate effectively. We must
remember that when interacting professionally, we have to
show respect by listening attentively and observing politeness
in every of our communication.

2023 ELC650: VIDEO CRITIQUE