PSG COLLEGE OF

TECHNOLOGY,COIMBATORE
DEPARTMENT OF INSTRUMENTATION & CONTROL SYSTEMS
ENGINEERING

EFFECTIVE COMMUNICATION SKILLS

Presented by
Mohana Priya B
22MO01
I-M.E, Cont.Sys

25-04-2023 Effective Communication Skills 1

OBJECTIVES:

• Define and understand communication and the communication process

• List and overcome the filters/barriers in a communication process

• Practice active listening

• Tips to improve verbal and non-verbal communication

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 WHAT ARE THE MOST COMMON WAYS WE
COMMUNICATE?

WRITING
SPEAKING

BODY LANGUAGE VISUAL IMAGE

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WHAT IS COMMUNICATION?

Communication is the transmission of idea or feeling so that

the sender and receiver share the same understanding.

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Communication Process:

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Types of Communication:

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Components of communication:

Verbal Communication

Vocal Communication

Non – Verbal Communication

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Features of Effective Communication:

• Active Listening

• Eye contact

• Posture

• Simple language

• Questioning Skills

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Benefits of Effective Communication:

• Quicker problem solving

• Better decision making

• Steady work flow

• Strong business relations

• Better professional image

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Barriers to communication:
• Noise
• Inappropriate medium
• Assumptions/miscommunication
• Language difference
• Cultural differences
• Poor listening skills
• Distractions
• Use of jargon

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Hearing vs Listening:
• Hearing - physical process, accidental, involuntary, effortless
• Listening- physical as well as mental process, focused, voluntary,
intentional.
• Active Listening – The process of recognizing, understanding, and
accurately interpreting communicated messages and responding to
spoken and/or nonverbal messages.
• Steps to effective listening:
1.Concentrate , 2.Interpret , 3.Evaluate , 4.Respond

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Improving Verbal Communication – Tips:

• Eliminate noise

• Get feedback – Verbal & Body Signals

• Speak slowly & Rephrase your sentence

• Do not divert from what you are speaking

• Listen carefully & patiently

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Improving Body Language – Tips:

• Keep appropriate distance

• Take care of your appearance

• Maintain eye contact

• Smile genuinely

• Nod periodically
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 Success for YOU in the new global and diverse
workplace requires excellent communication skills !

THANK YOU!

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