UNIT-II / Topic : 2

Table Manners and Telephone etiquettes

 Manners & etiquette

▪ It is an unwritten code of behaviours, designed to ease

social interactions in both our personal and business lives.

▪ Learning and mastering the rules of etiquette will help

you build confidence, engage with others, and progress
professionally.
 Importance/Need

▪ Due to technological globalisation our daily interactions transcend

geographical boundaries and move beyond face-to-face

communication.

▪ Respect, kindness and consideration sit at the very heart of

modern etiquette and these principles should inform our conduct

and behaviour at all times.

 Importance/Need

▪ Proper manners allow us to be comfortable around others and vice

versa.

▪ Without etiquette we will inevitably insult others .

▪ Manners are not just required in conversation but also when

exchanging emails, posting on twitter or sharing photos on

Instagram.
 Etiquette & manners
what is the difference?
▪ Etiquette refers to the rules that apply in a given
context.

▪ while manners involve more general behavioural

guidelines, such as respecting your elders and not
interrupting when someone is speaking.

▪ Good manners are a reflection of who you are and often

remain similar across cultures. Etiquette, on the other
hand, varies depending on a specific country’s culture and
 Etiquette & manners
what is the difference?

▪ Manners are a mind-set while etiquette

provides the roadmap that will guide you
safely through a myriad of social and
professional situations.

▪ If you display good manners and follow the

rules of etiquette you will always present the
very best version of yourself to the outside
world.
 Social Etiquette

▪ Social etiquette involves

how you behave out in the
public, with friends and
strangers, whether you
are at someone's home, at
the symphony, or in
a restaurant..
 Basic social etiquette rules:

▪ Always be on time for dates and get-togethers.

▪ Make eye contact when you are in a conversation with someone.

▪ Never interrupt the other person.

▪ Give and receive compliments graciously.

▪ Refuse to gossip with and about friends.

▪ Hold doors for anyone who seems to be coming behind you or struggling
 Basic social etiquette rules:

▪ When you are invited to a party, don’t show up empty-handed. Bring

a host or hostess gift and something to share.

▪ If you are sick and contagious, let the other person know. It is
generally best to postpone your plans and reschedule after you are
feeling better since it is rude to knowingly expose your friends to
illness.
▪ Cover your mouth and nose when you sneeze.
▪ Pay your share when you are with a friend or group. If you stiff
your friends, they may not invite you again. This includes tipping
 Basic social Media etiquette
▪ Never post anything on any forum that you wouldn’t want the world to see.
▪ Avoid put-downs, regardless of how witty you think you are.
▪ Don’t divulge too much information about yourself or your family.
▪ Self-promotion is okay in limited amounts. There are others who need your
attention, so take some time to respond to their posts and offer praise
when needed.
▪ If you make a mistake on social media, own it. Offer a sincere apology and
avoid doing it again.
▪ Follow the rules of whatever social media you are using
 Professional Etiquette
▪ Always arrive on time.
▪ Dress appropriately for your office environment.
▪ Never interrupt conversations unless there's an emergency.
▪ If you must eat at your desk, and you work in a cubicle, avoid foods with
strong odours.
▪ Remove papers from the copier and scanner after you are finished with the
task.
▪ Shake hands when appropriate.
▪ Don't become the office chatterbox because you'll annoy people while they're
working.
 Professional Etiquette
▪ Praise others for a job well done.
▪ Never take credit for other people’s work.
▪ Be friendly to clients, visitors, and guests. Offer them a comfortable seat
if they have to wait.
▪ Use your indoor voice and avoid yelling.
▪ If someone else is angry, refuse to join in an argument or rant.
▪ Don’t touch other people’s personal belongings.
▪ Observe proper etiquette with regard to personal space.
 Professional Etiquette

▪ Participate in office donations, but don’t make an issue of how much or how
little you give.
▪ Keep office correspondence brief and avoid interjecting personal opinions
unless it is necessary.
▪ Maintain a professional image when decorating your office or cubicle.
▪ When socializing with your co-workers, don’t do anything you don’t want to
be mentioned at the office later.
 Netiquette

▪ A communications revolution

▪ It is no exaggeration to say that the Internet has revolutionised our

everyday communication. It has removed all physical barriers and opened up
a new world of connecting with other people without the conventional
constraints of time, space and distance.

▪ However, with new opportunities come new responsibilities and how we

behave online is now just as important – if not more so – as our behaviour
 Netiquette
▪ The advent of modern technology, social media and instant communication
has brought a new set of rules on how we conduct ourselves in a digital
world. ‘Netiquette’ is a combination of the words ‘network’ and ‘etiquette’
and refers to the use of good manners in online communication.

▪ Netiquette is a set of unofficial rules for good behaviour and

politeness followed by users of online and digital technologies

▪ It is the practice of exercising polite and considerate behaviour in online

contexts, such as Internet discussion boards and personal email.
 Composing Email

▪ Include a subject line, a proper opening and a closing line

▪ Know your audience - for formal emails to colleagues or prospective
employers, use polite and professional language
▪ Be concise and proofread the text to make sure there are no grammatical
or spelling mistakes
 Sending and Responding
to Email
▪ Address all of the sender's questions or concerns

▪ Confirm that the email of the recipient is correct

– Be careful using the Reply to All button

– If necessary, protect privacy of recipients by using the blind carbon

copy (bcc) field
 DON'T make these mistakes:
▪ Writing in capital letters that MAKE IT SEEM LIKE YOU ARE SHOUTING
▪ Opening emails or attachments from unknown or suspicious senders
▪ Overusing the priority, high importance or receipt settings
▪ Sending or forwarding personal or private information without the original
sender's consent
▪ Including unnecessary information or diverging from the purpose of the
email
▪ Using emoticons or abbreviations i.e. :) or "lol" unless writing informally to
friends or family
▪ Subscribing to unknown distribution lists
 E-netiquette
▪ Use lower case letters for e-mail addresses (even though it really doesn't
matter). URLs for the WWW used to be case-sensitive but no longer are.
▪ To delete several sequential e-mail messages at once, use the shift key
when selecting each one. Alternatively, to delete all sequential messages at
once, select only the first message and the last message in the series using
the SHIFT key.
▪ Sometimes you will want to copy and paste text between e-mail messages
and Web browsers and the COPY/PASTE commands will not be available in
the menu. [For the shortcuts below, if you have a Macintosh, use the
COMMAND key (apple logo) instead of the CONTROL key.]
 E-netiquette
– Select the text by highlighting it (to select all text, hold down the
CONTROL and A keys together).
– To copy text, press the CONTROL and C keys together.
– To paste text, press the CONTROL and V keys together.
 Send attachments to people only if you know that:
– they have the originating software (e.g., MS Word, PowerPoint, Excel,
etc.);
– they have the same version or later version of the software (if they have
an earlier version, you will need to do a "save as" and save the file in the
lower version;
– they know how to receive and open attachments;
– you have checked with them first.
 E-netiquette
▪ Do not pass on these virus hoaxes to friends (or mailing lists) without
searching these sites and Google Groups for the supposed virus's name.
When you get the results of the search, look particularly for hits in the
newsgroup alt.comp.virus.
▪ If a virus warning contains two or more ! (e.g., !!!), I guarantee that it is a
hoax.
▪ To prevent being infected via e-mail, never open attachments from
someone that you do not know well. Never open attachments that end in
".exe" no matter whom they are from.
▪ If you do not have a firewall and virus protection program such as Norton
360TM, get one. Then protect against new viruses with free weekly visits to
the company's website.
 E-netiquette
▪ Most (if not all) warnings about viruses (trojan horses, worms, etc.) that
"wipe out" all computer files are hoaxes. Some of the more famous hoaxes
include the GoodTimes, PKZIP 3.00, and Irina viruses. More information
about real viruses and hoaxes can be found at these Web sites:
– Hoax list
– Virus info

▪ If you do not have a firewall and virus protection program such as Norton
360TM, get one. Then protect against new viruses with free weekly visits to
the company's website.
▪ Do not get snookered by chain letters. A chain letters is any e-mail that
asks you to pass the letter to someone else, usually as many people as
possible. Either delete the letter or pass it to your system administrator.
 Good Manners
▪ Do not use all capital letters, as this is considered SHOUTING.

▪ Do not forward personal messages that you receive to others without the
knowledge and permission of the original sender.

▪ That said, consider everything that you send by e-mail to be public. You
never know where it will end up. It is simply too easy for people to forward
messages by e-mail. Because of this, make it a rule never to say anything in
an e-mail message that you would not say in public.
 Good Manners

▪ Be aware that employers have the right to examine e-mail that is sent and
received on company e-mail accounts. In effect, the e-mail is their
property. This also applies to student e-mail privileges on university
accounts and laboratory information systems. Often an employer or
university will use this right only when investigating wrong-doing. Keep in
mind that laboratory information systems are to be used only for
laboratory-related business.
Table manners & Etiquette
The Importance of Learning Proper Table
Manners

At any age, regardless of your station in life or your

salary, table manners are essential for two reasons

To make others comfortable

To keep us from embarrassing ourselves

 Before the event

 R.S.V.P.
It literally means “répondez s’il vous plaît,”(please respond)
 Gift Giving
flowers, wine or something special
 Know you’re Context – Dress
Who has invited you to dinner? Where?
 The Cell Phone Dilemma

 Table Manners mean: turn your cell phone off

 If you cannot miss a call, turn your phone on silent and
excuse yourself when you take the call in another
room
 Table Manner Basics

 RSVP promptly and explain any food restrictions or concerns

 Focus on others
 Eat from the outside in
 Eat with your mouth closed
 Send a handwritten thank you card
 Do not post pictures of the event on social media without the
express permission of both the host and the person or person(s)
in the picture.
 Informal Dining No Seating

 Do your best to mingle and make light

conversation with everyone. Do not talk
excessively loud.
 Give others equal opportunities for
conversation.
 Ensure to grab a napkin and never lick your
fingers that would be a faux pas.
 If utensils or forks are provided, use them
even if the food is “finger food”
 Before leaving the event, always find your
host and thank him, personally.
 Dining table place card

Place card
 Place cards tell guests where to sit and may
be used at dinners with more than six people
as they avoid delay and confusion.
No place card
 Either the host will inform guests where to
sit, or he will request they determine where
to sit on their own.
 Proper table manners prohibit you from just
sitting down as you please. If you can’t see a
place card, wait for a clue from the host.
 Dining table Manners
 Observe proper posture
 When to begin eating
 In an informal dinner, eating commences when the hostess
picks up her fork unless she has instructed the guests to
eat without her.
 The Napkin
 Place the napkin right after being seated. the napkin never
goes on the chest.
 If you need to wipe your mouth, wrap a section of the
napkin around your index finger and remove the offending
article. Using a large portion of the napkin makes it more
difficult to use it again if needed.
 Dining table Manners
 What to do with the napkin when leaving the table mid-
meal?
 First of all, try not to leave the table mid-meal. If you have
to, excuse yourself. Leave your napkin either on a chair or
place it to the left of your plate.
 When finished, place the napkin gracefully on the table,
and do not place it on top of your plate that would be a
table manner faux pas.
 Make sure to always push your chair back in when you
leave the table. It is an often overlooked detail but it’s part
of proper table etiquette.
 Dining table Manners
 Utensils and Glassware
 Regardless of the construction of the place setting,
always eat from the outside in. A salad fork on the
outermost left followed by your dinner fork etc.
 When unsure, wait to see what others do, particularly your
host.
 Do not immediately dig into your food. Make sure everyone
has had the opportunity to be passed every serving plate
and has their dinner selection on their plate.
 Wait for your host to begin and moderate your eating pace
with his.
 Dining table Manners
 Utensils and Glassware
 Your soup spoon will be on your outermost right, followed
by your beverage spoon and then your dinner knife. A
dessert fork may be placed closest to your dinner plate or,
instead, is placed on the dessert plate above your dinner
plate or brought to you when dessert is served.
 Eat to the left; drink to the right
 Don’t reach over
 Passing Dishes of Food and Serving
Pass food from the left to the right. Do not stretch across the table,
crossing other guests, to reach food or condiments.
 Dining table Manners
 How to Eat Properly
 Portion size
 Take a small to moderate portion size
 Try to eat as much as possible from your plate even if you
find the taste unpalatable.
 Don’t hunch over your plate nor use your fingers to move
food around the plate (unless eating in a culture where
eating with one’s hands is permissible).
 Do not gesticulate with your utensils, it is considered
impolite.
 Dining table Manners
 How To Eat Bread The Proper Way At Mealtime
If you are dining in a country where bread is buttered before
being eaten, first place a slab of butter onto your butter plate
using your butter knife. Then tear the bread and butter each
piece. Do not butter the entire roll or bread piece.
Otherwise, in countries like France where bread is not
buttered, tear into small pieces and, use the bread to sop up
the lovely sauce your host has prepared
 Eat With Your Mouth Shut
 What To Do With Your Elbows? It Depends
Keep your elbows off the table during the meal.
 Dining table Manners
 Do not get wasted
 Abstinence
 If you do not drink, politely refuse the offer of alcohol, no
further explanation is required.
 Leaving the party
 It is best to leave when others do. Thank your host
personally. The following day, without fail, write a
handwritten thank-you note to you host. Don’t linger and
when the host starts to do the dishes, it’s time for you to
leave.