ServiceMax Facility Management Pvt. Ltd.

An ISO 9001:2008 Certified Company

 Company Profile

Incorporated on 24th August 2001 with ROC, New Delhi, as a Pvt. Ltd. Company.

Promoted by Narendra Kala, who has worked for 15 years in Facility & Admin with
various MNC & Indian Co. before venturing into facility management business.
He has last worked with Alcatel Telecom as Manager Facility & Admin.

ServiceMax is an ISO-9001:2008 & ISO –14001:2004 Certified Company from JAS-ANZ.

We provide Cost effective and customer centric Housekeeping & FMS solutions.

we use Eco-friendly chemicals and latest cleaning equipments.

Strong presence in Delhi-NCR & all across North India.

Our USP is 100% Statutory Compliances and timely payment of salaries.

ServiceMax is a group co. of Matrix HR Solutions Pvt. Ltd., a leading

HR Consulting and Manpower Outsourcing Company.
Our Vision

We at ServiceMax thrive to deliver cost effective & Customer centric Housekeeping

& Facility Management solutions to help our business Partners & Society at large in
building an eco- friendly and cleaner Environment.

ServiceMax aims to become a leading Facility

Management Service providers in India with focus on
providing quality services. The company has
pioneered the concept of Facility Management
Services by providing highest standards of service to
its clients, Committed to regular Training of our
employees, Total Customer Satisfaction, Target
oriented services and a high degree of
professionalism. ServiceMax is committed to
constantly upgrading the range and quality of Service.
Our Group Companies

Matrix Human Capital

A leading Executive Search firm serving MNC’s and Indian Corporate since 1997.
Matrix provides qualified & experienced professionals in Junior, Middle and Senior
management positions across all verticals such as Automobile & Manufacturing,
Engineering & EPC, Power & Energy, Construction & Infrastructure , FMCG &
Consumer Durables, Telecom & Media, Banking & Financial Services, IT, ITES &
Consulting.

Matrix HR Solutions Pvt. Ltd

A leading manpower outsourcing and payroll management company serving

MNC’s and Indian Corporate since 2004. Matrix HR provides temporary staffing,
project based staffing, temp to perm staffing, payroll management, statuary
compliance management, HR Audit & employee reference check services.
Currently we have more than 500 associates deployed with various clients.
 Organizational Structure

Managing
Managing
Director
Director

Director
Director Director
Director
Operations
Operations Finance
Finance &
& Admin
Admin

GM-
GM- Manager
Manager Manager
Manager
VP-BD
VP-BD
OPS
OPS Accounts
Accounts HR
HR &
& IR
IR

AM-OPS AM-OPS AM-OPS AM-OPS Manager

Manager Accounts
Accounts Payroll
Payroll
AM-OPS AM-OPS AM-OPS AM-OPS
Delhi Gurgaon Noida South/FBD BD
BD Officer
Officer Officer
Officer
Delhi Gurgaon Noida South/FBD

Area
Area Exe.
Exe. Area
Area Exe.
Exe. Area
Area Exe.
Exe. Area
Area Exe.
Exe. Executive Executive Executive
Executive Executive Executive
Field
Field Off.
Off. Field
Field Off.
Off. Field
Field Off.
Off. Field
Field Off.
Off. BD Accounts HR
BD Accounts HR
Supervisors
Supervisors Supervisors
Supervisors Supervisors
Supervisors Supervisors
Supervisors
Our Services
Our Services

Housekeeping Management
Good Housekeeping and cleanliness improves the
productivity and motivation of employees. We ensure
that your office remains dust, dirt and germs free.
Our staff is given regular training and tips on
housekeeping management, operation of
equipments, usage of chemicals, personal grooming,
etiquettes & behavior . In order to safe guard your
assets we use quality-cleaning materials of reputed
companies as these products enhance the life of your
valuable assets and maintain the originality and
beauty of the offices, so that you have the feeling of
a new office always.

Next
Pantry & Cafeteria Management
ServiceMax provides well groomed, skilled and
experienced staff for serving food & Beverage in Pantry &
cafeteria. Our Pantry & cafeteria staff is not only
thoroughly trained for proper table service and F&B
Service skills but they are also trained on behavioral skills
(i.e. Courtesy, soft spoken-ness etc.) so that the best of
service can be provided to our client.

Guest House Management

We undertake the complete management of Corporate
Guest Houses. We ensure that the Guest houses are well
maintained & 24 hours service is provided to the guest.
Special care is taken for housekeeping, hygiene,
cleanliness & prompt service. We employ educated &
trained staff with experience in service & hospitality
industry. Presently we are maintaining Guest Houses of
Infantry Officers Hostel, TATA Global Beverages Ltd,
Sterlling & Willson India Ltd., Gujrat Flouro Chemicals
Ltd. & others.
Pest Control Management
Timely preventive measures and effective treatment of
pests is very essential to maintain the sanctity of the
office premises. We not only take all the preventive
measures to prevent any kind of infestation of the pests
in the office but in any such situation our effective
treatments are available to remove any such problem.

Gardening & Landscaping Services

ServiceMax undertakes Landscaping, maintenance of

Gardens, Green Plants, Flower belts & other Horticulture
Services creating a beautiful environment within the
landscape with the help of our dedicated and trained
staff.

Next
Facade Cleaning
ServiceMax provides the Façade cleaning services for the high
rise buildings to keep them neat and clean, so that it remains
neat and clean.

We have highly trained and experienced workforce with all

necessary machine tools and safety equipments for Façade
cleaning. We take extra precaution while doing the façade
cleaning which is done under the close supervision of the
trained professionals.
Electro Mechanical Services

As one of the fastest growing facility Management Company, we offer a wide range of
Electro - Mechanical Services to handle the facilities within your premises. We take care
of the Electrical & Mechanical maintenance (MEP Services) with our specialized, trained
and qualified personnel to maintain and manage complete MEP services on 24 hour
basis. Our Electro – Mechanical services includes:

 BMS (Building Management Services)

 HVAC(Heating, Ventilation and Air Conditioning)
 STP(Sewage Treatment Plant)
 DG Operations & Maintenance
 Fire and Safety Services
 Preventive & Breakdown Maintenance
Plumbing, Carpentry &Civil Works
 Lift Operation & Maintenance
Our Legal Compliances
In the present scenario where one of the major reason for outsourcing the support
services is to avoid the legal compliances involved in it, a reliable agency is required on
which you can easily put your faith and here ServiceMax is present to take care of all
your legal compliances. We are covered under the required statutory laws and we take
utmost care in fulfilling our legal obligations on time.

ServiceMax is covered under all the statutory laws & take utmost care of legal
Compliances. ServiceMax is registered with the following Government authorities:

Registrations

 Certificate of Incorporation No : U74140DL2001PTC112180. with the ROC, Delhi.

 Service Tax Registration: AAGCS2594GST001
 Income Tax: PAN No. AAGCS2594G.
 Provident Fund Registration: DL/26026
 ESI Registration: 20000553270001001.
Our Strengths

 Over 700 Strong and dedicated manpower.

 Managerial team of young, energetic & hardworking professionals.
 System based on Standard Operating Procedures, Action plans, Instructions,
Checklist, Feedback and Improvement plans based on ISO 9001:2008 systems.
 Material Management & Logistic Team to provide cost control methods and timely delivery of
cleaning materials.
 Registered with ESIC, EPF, Service Tax, Income Tax & Labour Department.
 Strong Administrative Department for all statutory compliances.
 Dedicated Operations & Facility Management Team for supervision and execution of Projects..
 Well equipped with latest cleaning machines & Eco friendly chemicals.
 Licensed Pest Control Operator through our associates companies.
 Strong presence in Delhi-NCR, Northern and Eastern India.
 We are 100% Statuary Compliance Company.
Current Status

People
700+employees, 95% deployed with leading MNC & Indian clients in their
premises spread all over Delhi-NCR, Northern and Eastern India.

Ownership
A Privately held company under the sole ownership of Mr. Narendra Kala & his
family members.

Financial Status
Group Revenues: for the year 2015-16 of more than INR 11.80 Cr.
Projected Group turnover for the current financial year is more than INR 15 Cr.
Profitable and cash flow positive.
Aspire to become a 25 Cr. plus company by next three years with 3000+ headcount.

Quality Initiatives
ISO-9001:2008 & ISO–14001:2004 certified company from JAS - ANZ.
Regular training, mentoring and grooming programs for all the ServiceMax Employees.
Awards & Achievements

ServiceMax has been awarded Best Emerging

Company in the year 2013 for Housekeeping &
Facility Management Solutions in Delhi/NCR –
by Indian Achievers Podium.

ServiceMax has been awarded SMEs

Excellence Award 2014 in Fair Business
Practice - by Industry body ASSOCHAM,
New Delhi.
Team Management
Narendra Kala
Managing Director & C.E.O- Over 30 yrs of Exp. in HR, Administration & Facility Management Services including
15 years with ServiceMax.

Capt. Narinder Singh

G.M. Operations – Post Graduate with 30 yrs experience in Administration, & Facility Management with various
MNC’s and Indian Companies including Indian Army.

Aarti Saini
HR Head – Graduate from Delhi University with more than 10 years experience in HR & Recruitment

Mayank Kiroula
Manager Facility - Graduate in Electrical Engineering having more then five years of experience in facility
management services, both technical & soft services.

Roshika Jain
Business Development Manager – Graduate from Miranda House & MBA (HR & Marketing) having more than 5
years of experience in Sales & Business Development
Dwarika Prasad
Area Manager- Graduate with 22 years of experience including 10 years in operation in ServiceMax.
Raj Kumar
Area Manager- Graduate with 8 years of experience in operation & Training with ServiceMax.
Mukesh Kala
Area Manager- Graduate with 18 years experience including 5 Years exp in Housekeeping Services.
Advantage ServiceMax

Employee Backup or Relievers

We have a team of 5-6 Reliever, present in our Corporate office on daily basis to substitute the absent
employees

Salary Payment
Salaries are paid to the employees on or before 7th of every month through their IDBI Bank Account.
Bonus is paid to the employees before Diwali every year through their IDBI Bank Account.

Attrition Level
Our employee attrition rate is below 6 % as compared to 15% attrition rate of the industry.

Police Verification
We get Police verification of all our employee through M/S Hamari Suraksha, which is authorized by the
Noida Police.

Training & Development

We provide on site job training to our employees regularly. The training is imparted on various skill
sets such as etiquettes & behavior, Personal grooming, use of chemicals & machines, client coordination
etc.

Audit & Legal Compliances

Our USP is to meet the 100 % legal compliances so that our clients do not face any legal hassles. We
advice our clients to audit our books & payments on quarterly basis.
Our Valued Clients

s
Our Valued Clients

s0
 Making
Life
Simpler
Thank You
Narendra Kala, Managing Director
ServiceMax Facility Management Pvt. Ltd.
A - 27/J, 1st Floor, Sector - 16,
Noida - 201301(U.P.)
Tel. 0120-4277500, 4277440, 9717223344
Email:info@servicemaxindia.com
www.servicemaxindia.com