Department of CSS

ESSENTIAL SKILLS FOR EMPLOYABILITY

22UC2103
Topic:

LISTENING
Session - 26

CREATED BY K. VICTOR BABU

 AIM OF THE SESSION

To familiarize students with the basic concept of LISTENING and it’s importance.

INSTRUCTIONAL OBJECTIVES

This Session is designed to:

1. To understand what is Listening.
2. To understand the difference between Hearing and Listening.
3. To know the reasons for not Listening.
4. To understand the importance of Listening in all walks of life.

LEARNING OUTCOMES

At the end of this session, the student would be able to:

1. Define Listening.
2. Describe the difference between Hearing and Listening.
3. Explain the importance of Listening and try to be a good listener.

CREATED BY K. VICTOR BABU

 SESSION INTRODUCTION

We all have problems.

Almost all the problems are basically relationship problems.
What affects our Relationships? Answer: Communication.
So we all should be working continuously on improving and refining our Communication Skills.
Thus Communication Skills play an important role in our life.

Listening is one of the five components of Communication Skills, the other four being Speaking, Reading,
Writing and Body Language.
Listening is over and above Hearing. Listening doesn’t take place by default. It should be practiced and
mastered as a Skill.

A good Listener can become a good Speaker too.

CREATED BY K. VICTOR BABU

 SESSION DESCRIPTION

Hearing Listening

Physiological (Functional) Psychological

Sounds Words

Happens by default Need to pay attention

Listening= Hearing + Understanding ?

CREATED BY K. VICTOR BABU

 SESSION DESCRIPTION

The Goat Story

CREATED BY K. VICTOR BABU

 SESSION DESCRIPTION

Hearing Listening

Physiological (Functional) Psychological

Sounds Words

Happens by default Need to pay attention

Listening= Hearing + Understanding + acting accordingly

CREATED BY K. VICTOR BABU

 SESSION DESCRIPTION (Cont..)

Our Design

Each one of us are given two ears and one tongue, so

that we can hear/listen twice as much as we speak.

So, Listen more

and Speak less

CREATED BY K. VICTOR BABU

 MYTHS OF LISTENING

Everyone knows Listening is easy and

how to listen. passive.
Sending messages is
more important
than receiving. An effective
Hearing and
Listening are the Speaker commands
same. the audience's
attention.

CREATED BY K. VICTOR BABU

 Hearing and
Listening is done
decoding constitute
with the ears.
listening.
Communication is
the sender's
responsibility.
Listening skills Listening ability
can’t be learned. comes with age

CREATED BY K. VICTOR BABU

 SESSION DESCRIPTION (Cont..)

Reasons for not Listening

• Familiar Topic
• Negligence
• Overconfidence
• Lack of Interest
• Noise
• Poor Health
• Tiredness/Fatigue
• Feeling Hungry
• Preoccupation
• Poor Speaking Skills of the Speaker
*Lack of respect for the Speaker
CREATED BY K. VICTOR BABU
 SESSION DESCRIPTION (Cont..)

Active Listening

Active listening is listening carefully, with the added effort of trying to

understand the speaker’s thoughts and feelings, while demonstrating to him
that you are listening and understanding.
1. Suspending judgment: Keep an open mind. Don’t speak to interrupt.
Concentrate on understanding and make him aware that you are
interested.
2. Active Listening Skills: Right sitting/standing posture, Appropriate
Facial Expressions, Proper Eye-contact, Head nods, making notes and
interacting with the Speaker (Q&A).
CREATED BY K. VICTOR BABU
 Types of Listeners
1.Non Listener/Pseudo Listener
Characterized by blank stare, nervous mannerisms and
gestures, fakes attention while thinking about unrelated
matters.
2.The Marginal Listener/ Selective Listener
Listens to only some selected parts of the content. It may
lead to low productivity and misunderstandings at the work
place

CREATED BY K. VICTOR BABU

 Types of Listeners
3.The Evaluative Listener
Will have preconceived notions, focusses on judging the
speaker and comes to conclusions quickly.
4.The Active Listener
Attention is focused on the thoughts and feelings of the
speaker rather than on the spoken word.
Sends verbal and non verbal clues to the speaker by
empathizing - indicating listening and absorbing.

CREATED BY K. VICTOR BABU

 TESTING THROUGH ACTIVITY

Reading & Listening Exercise

CREATED BY K. VICTOR BABU

 SELF-ASSESSMENT QUESTIONS

1. Listening includes

(a) Hearing
(b) Understanding
(c) Acting accordingly
(d) All the above

2. Active Listening includes

(a) Head nods

(b) Proper facial expressions & eye contact
(c) Making notes and interacting with the Speaker
(d) All the above

CREATED BY K. VICTOR BABU

 TERMINAL QUESTIONS

1. Define what is Listening?

2. List out the differences between Hearing and Listening?

3. Describe Active Listening?

4. Summarize: How Listening affects our Relationships?

CREATED BY K. VICTOR BABU

 REFERENCES FOR FURTHER LEARNING OF THE SESSION

Reference Books:
Brownell, Judi. Building Active Listening Skills. Englewood Cliffs, New
Jersey: Prentice-Hall. 1986.

Sites and Web links:

•ExamEnglish.com – lots of Listening test practice for IELTS
•Elllo.org – a free graded Listening Library
•BBC 6-minute English – many IELTS-related topics and questions

CREATED BY K. VICTOR BABU

 THANK YOU

Soft Skills Team – ESE

CREATED BY K. VICTOR BABU