S

An ISO 9001:2008 Company.

www.cadilakservices.in
 What are we hear for …
To enhance our skills on :-

 Effective Business Communication.

 Presentation skills.
 Preparing for
Interviews.(PI/GD/Negotiations/Aptitude
Test/Business Writing)
 Time management.
 Organizational Behavior.
 International client Culture and etiquettes(various
countries).
www.cadilakservices.in
 Effective communication.
Simple 7 ‘C’s of communication.

1-Completeness.

 The information conveyed in the message should be complete

for the communication to be effective.
 Complete information always gives additional information
wherever required ,It leaves no question in the mind of the
receiver.
 Complete information helps in better decision making as it
serves all the desired and crucial information.

www.cadilakservices.in
 Effective communication
2-Conciseness:-
 Conciseness means communicating what you want to convey
in least possible words.
 Concise communication provides short and essential message
in limited words.
 Concise message is more appealing and comprehensive to the
audience.
 Concise messages are non repetitive in nature.

www.cadilakservices.in
 Effective communication
3-Consideration:-
 Effective consideration must take audience,people,person into
consideration by knowing the view
points,background,mindset,educational level,etc.
 Consideration implies ‘stepping into the shoes of others’.
 Consideration ensures that the self respect of the other person
is maintained and their emotions are not harmed.

www.cadilakservices.in
 Effective communication
4-Clarity:-
 Complete clarity of thoughts and ideas enhances the meaning
of message.
 Clarity comes with the use of exact ,appropriate and concrete
words.
 Clarity implies emphasizing on a specific goal or objective at a
time ,rather than trying to move away from track.

www.cadilakservices.in
 Effective communication
5-Concreteness:-

 Concrete communication implies being particular and

clear rather being fuzzy and general.
 Concrete communication shows good level of
confidence.
 Concrete information cannot be misinterpreted .

www.cadilakservices.in
 Effective communication
6-Courtesy:-
 Courtesy means being polite,kind,judicious,enthusiastic and
convincing.
 Courtesy reflects the nature and character of the sender of the
message.
 It is the same as give respect and expect the same.
 Courtesy is a very important element of effective
communication.

www.cadilakservices.in
 Effective communication
7-Correctness:-
 Free from grammatical errors and use of appropriate and
correct language.
 Correct information includes the precision and accurateness of
facts and figures used in the message.
 Correct information boosts the confidence of the sender
towards others.

www.cadilakservices.in
 For Reference (Business Writing)
 Dear Team members,
 (Completeness)All of us have to attend a conference call, Tomorrow Friday on the
5th Of July,14 @ 10:00 A:M.
 (Conciseness )The context of the conference call is to discuss about the errors on
last project on XYZ with project ID P-005.
 (Consideration)Please make sure that you are ready with your answers and have
solutions with the errors mailed to you. In case something is ununderstood or needs
to be discussed on the project I am available from 05:00 P:M to 06 P:M on
Thursday the 4th of July,14.
 (Clarity)Our objective on the conference call is to solve the error list with the client
and have resolution over all the possible errors .We shall not discuss about any other
project on this call.
 (Concreteness)Pl keep the error numbers and their solution ready with examples.
 (Courtesy)I again request you to spare time from your busy schedule and do the
needful. We shall respect the time of Mr.zyz and be present 10 minutes Before the
call at room no 4-GIGA in ,second floor.
 Thank you again for going through my mail.
www.cadilakservices.in
 Effective communication
 Barriers in Communication.
 Lack of basic communication skills.
 Insufficient knowledge of the subject.
 Lacking Confidence.
 Information overload.
 Conflicting messages.
 Physical distractions.
 Emotional distractions.
 Long communication chain.
 Channel barrier.
 No provision for feedback.
 Inadequate feedback.

www.cadilakservices.in
 Effective communication
Listening skills:-The most
important part of effective communication.

 Effective listening habits:-

 Accepting the challenge to get something of worth out of every
situation-Good listeners may find the subject boring ,But they
accept the challenge and make the most of the situation by
focusing on the speaker and try to derive something from the
encounter.
 Focus on what is being said rather that how it is being said-
Effective listeners simply ignore a speakers poor delivery or
annoying mannerisms and focus on what is being said.
www.cadilakservices.in
 Effective communication
 Waiting for the entire presentation before beginning
evaluation-Effective listeners do not jump to conclusions about
what is being said ,instead wait for the presentation to
conclude before beginning their overall evaluation.

 Focusing exclusively on the main ideas-Good listeners look for

the main ideas .Once the overall idea of the talk are understood
,the facts can be remembered as logical components.

www.cadilakservices.in
 Effective communication
 Limiting the note making-Effective listeners limit making the
notes and try to focus first on what is being said.
 Listening actively-Listening requires energy, patience and
attention. Effective listeners not only hears effectively but also
observes the nonverbal signs of the speaker.
 Avoiding distractions or at least controlling them-Effective
listeners try to control their environment by screening out
distractions.

www.cadilakservices.in
 Presentation skills
 THERE IS NO SUCH THING AS
PRESENTATION TALENT ,IT IS CALLED
AS PRESENTATION SKILLS.
 In the corporate world or any organization of work,
one comes into a situation where he has to give a
presentation to his/her manager, groups or members
of Board or say to friends.
 Giving effective and good presentation can only be
mastered with experience and confidence.

www.cadilakservices.in
 Presentation skills
 How to master the art of Presentation:-
 4 simple ways :-

 Content Preparation.
 Self preparation.
 Presenting.
 Post presentation.

www.cadilakservices.in
 Presentation skills
 Content Preparation.
 Know the purpose of your presentation.
 Determine the attitude and the needs of your audience.
 Structure the subject matter.
 Develop the sequence.
 Gather content and Idea’s.
 Prepare presentation slides and other aids.
 Present technical information correctly, clearly and concisely.

www.cadilakservices.in
 Presentation skills
 Self Preparation.

 Know your content well.

 Be convinced before convincing others.
 Rate of speech-180-200 words per minute.
 Clarity while speaking.
 Neutral accent.
 Eye contact.
 Dress for presentation.
 Body language(should be able to connect with the audience)

www.cadilakservices.in
 Presentation skills.
 Presenting:-
 Introduce yourself.
 Let everybody know why and for what they have come for.
 Make the presentation more interactive.
 Creating enjoyment and humor.
 Recognize dirty tricks ,negativities, and how to counter them.
 Make sure about clear visibility to all and everybody can hear
you loud and clear.

www.cadilakservices.in
 Presentation skills.
 Post Presentation:-

 Handling the Q & A.

 Being assertive and not aggressive for negative
remarks.
 Thanking and handling appreciations.
 Action Item, If any.
 Getting back to the person and solving the concern or
query if any which could not be answered at the time
of the presentation.
www.cadilakservices.in
 Personal Interview Question’s
 Introduce/Describe Yourself.
 Why should we hire you for the Job?
 What are your positives/Negative
characteristics.
 Will you sign a contract / Bond.
 There is no consistency in your resume.
 Where do you see yourself 3 years from now.
 What if you have to work on totally different
software.
www.cadilakservices.in
 Personal Interview Question’s
 What if you have to work on weekends.
 What’s your favorite subject in your
Engineering.
 Can you join immediately/Today?

ANY QUESTIONS APART FROM THESE

YOU WANT ANSWERS ON???

www.cadilakservices.in
 Other important interview aspects to be
covered.
 Resume/CV Writing.
 Cover Letters.
 Telephonic round Handling.
 Group Discussions Preparation.
 “X” Tempore(Presence of mind)
 Interview mannerism and Body Language.
 Salary Negotiations.

www.cadilakservices.in
 TIME MANAGEMENT.
 Time management is about making most of your time
productive.
Failing to which can cause :-
 High degree of stress and eventually lead you to “burn
out”.
 Overtime can eat into your time spent with family and
friends ,relaxing or exercising and it can result in a
failure to meet your core work responsibility because
you are too busy with other tasks.

www.cadilakservices.in
 TIME MANAGEMENT.
 Effective Time Management.
 Know your job responsibilities and Goals-Prioritize meeting these over
taking on new or other assignments.
 Plan your time-Planning your day can make you achieve more and feel

more in control of your life. Keep a schedule of your daily activities to

minimize conflicts and last minute deadlines.
 Prioritize tasks-Know these 4 things at the time of heavy workload at

office.
1-Urgent and important task.
2-Important but not urgent tasks.
3-Urgent but not important tasks.
4-Not urgent and not important tasks.
 Establish Time frames for your tasks-Knowing the priorities of the tasks

you can easily handle the workload.

www.cadilakservices.in
 ORGANIZATIONAL BEHAVIOUR.
 Organization is a system which has a workflow. You
have to be a part of the system and adapt to the
workflow decided by the management of the
organization.
 Everybody wants to be appreciated and recognized in
an organization. Apart from being a productive person
the company or an organization expects more value
additions out of you. But sometimes does not
concretely work upon it.
 You are the one who has to take the efforts over it.

www.cadilakservices.in
 ORGANIZATIONAL BEHAVIOUR.
 Know your goals and the business goals of the organization-They should
always go hand in hand and always remember if the organization grows
you will grow.
 Know the organizational system flow. Know your organizations support
departments well. Always ask the relevant questions to relevant people.
 Know what is expected from you. Know why when and how it is expected.
 Always be a team player and leave the ‘I’ attitude behind while working in
the organization. Efforts and productivity never goes unnoticed.
 Always have a competitive and a personal edge over others.
 Do not shy away from attending meetings and briefings.
 Take negative feedbacks for improvement and get constructive benefits out
of it.

www.cadilakservices.in
 DIFFERENT CULTURES
 Accent of the client. (read more newspapers to increase your
vocabulary, listen and watch more of news on CNN and BBC).
 Rapport building-Do not get personal with the client unless you
know him personally or have spend ample time with him/her).
 Do not comment on any personal issue or physical appearance
of the client.
 Have a moderate rate of speech.(We Indians tend to speak a lot
faster than Americans or Europeans).
 Do your homework and search for clients country culture, their
ways of upbringing and their lifestyles.
 Always remember to appreciate our own culture and their
culture.

www.cadilakservices.in
 CADILAK SERVICES…

Questions ??
Any ??
www.cadilakservices.in
 CADILAK SEVICES…

Thank you…
www.cadilakservices.in