Professional Diploma

in
Medical Management &
Leadership

Supervised by
Prof A Darwish
Dr Jazla Fadda

Student Name
Contents
• Health Centre (Hospital, Facility ..etc) Structure.
)‫ الخ‬.. ‫ مرفق‬، ‫هيكل المركز الصحي (مستشفى‬.
• Organizational Roles.
‫واجبات ووظائف المنظمة‬.
• Facility Leadership Style and management motivations for high performance.
‫أسلوب قيادة المنشأة ودوافع اإلدارة لألداء العالي‬.
• Staff management and recruitment and retention process.
‫ فكر في عملية تعيين الموظفين وعملية االحتفاظ بهم‬، ‫بصفتك مديًر ا‬.
• Information system used at the facility and how it improves the performance?
‫نظام المعلومات المستخدم بالمنشأة وكيف يعمل على تحسين األداء؟‬
• Fiscal year financial management
‫اإلدارة المالية للسنة المالية‬.
Organizational Structure: Department of Nursing
Services
Facility Management Model & Roles
• Director of nursing services (government appointed)
• Deputy director of nursing services (Facility Administrator)
• Nursing Quality (quality control and improvement)
• Nursing supervisor (supervise head nurses and department work)
• Education department (provide continuous educational courses,
workshops, etc)
• Head nurses (supervise nurses, scheduling, etc)
• RN+NA (Nursing practice)
Facility Leadership Style and management
motivations for high performance
• Transformational leadership
• Empowering nurses, increasing overall job satisfaction among nursing
staff and healthcare workers, enhancing employees performance,
trust and commitment creating a vision and delivering a sense of
belonging to nurse and other staff members
• financial motivation and qualitative rewards.
What are The Top Priorities For High
Performance Companies?
• Improving patient satisfaction
• Improving patients’ experience
• Achieving high quality practice
• Deliver high quality nursing care
• Creating the optimal healthcare culture
Staff management and recruitment and retention
process.
• The goal of staffing in the department of nursing services is to provide
the appropriate numbers and mix of nurses and staff to match actual
or projected patient care needs

• staffing levels adopted in the department of nursing services are

those recommended by specialty organizations such as the ANA and
the Joint Commission.
 What is Staffing

• a nursing manager ask the staff who is working on the floor what they think
because they are the ones that they know their patients and know what the
acuity is and know what the unit needs
• In addition, the nursing manager normally looks at the level of expertise of
those providing the care
• Therefore, it is important for everyone to be knowledgeable of about what the
staff are capable of doing and the care that they are capable of providing and
management should really be communicating that to those who are going to
be charged nurses.
Staffing processes

1. Staff planning
2. Hiring
3. Training and development
4. Performance appraisal
5. Compensation
6. Protection and representation
Staff planning
• Assessing of workforce needs through the nurse to patient ratio and workload
statistics released annually.
. Determining the job description, orientation period, assigning units and
departments and formal training
- Following up with number of nurses leaving the job, turnover cases and other
cases requiring the process of staffing.
- Taking in consideration advances in technology and the productivity levels of
the nurses.
- The productivity level is assessed annual through performance assessment of
the nurses
 Workforce Planning / recruitment

• Job analysis
• Manpower planning
• Job descriptions
• Recruitment, selection, negotiation, and hiring
• Orientation

11
Workforce Planning / recruitment
Workforce Planning / recruitment
Projected turnover
(as a result of resignation and
terminations)

Factors in
Nurses’ productivity and annual
Forecasting nursing
performance reports
Requirements

Advances in technology and

need for trained nurses in
specific fields
Information system used at the facility and how it
improves the performance?
• the department of nursing services believes that sharing patient
information is a key element in coordinating care
• The patients and the healthcare providers are partners in the
management and coordination of the care process.
• Collaborative technological systems are used to safely share patients’
information to achieve better care coordination
• In addition, the department of nursing services believes that
exchanging health information provides a number typical services that
include clinical integration
Fiscal year financial management
• Since the department of nursing services is under the supervision of
the whole organization, which in turn is under the supervision of the
ministry of health in Saudi Arabia, the cash flow statement is used in
the financial management of the department of nursing services.
• The cash flow is a direct reflection of the department’s strategy, as it
shows if the department is spending enough to build its unique and
sustainable competitive advantage, are stakeholders willing to pay for
products and services provided by the department or not.
 Your reflections Shortage of staff and had to
orient a number of nurses from
other departments

Next time, higher number of

Reflect on all the nurses will be required with
sufficient training and
Felt like there is a significant
decline in the quality of the

above contents in
orientation to meet the provided healthcare services
department requirements

your report

I could perform well, especially

To continuously keep up with
that the staffing procedure is
the number of nurses sufficient
performed in coordination with
to perform optimal nursing
the ministry of health and this
practice in the department
could take long time

This experience allowed me to

realize the significance of
nursing orientation and keep up
dated with nursing staffing
process
Conclusion
• Erada and mental health complex is a governmental healthcare facility
that is managed in coordination with the ministry of health.
Therefore, more authorities should be given to the department of
nursing services, especially in staffing process and employee
motivation.
• The financial performance of the department of nursing services is
governed by the procedures and regulations of the ministry of health.