GUEST HANDLING

FOR SECOND GRADE

M A M U L FA
2024
 SOCIAL FUNCTION

• The social function of handling guests for second-grade SMK

students involves developing interpersonal skills and
promoting positive interactions. Students learn to greet guests
politely, engage in conversations, and exhibit good manners.
This helps them build confidence, establish connections, and
contribute positively to a welcoming social environment.
LANGUAGE FEATURES FOR HANDLING
GUESTS
• Politeness and Courtesy: Encouraging students to use polite
expressions and courteous phrases when interacting with guests.
• Greetings: Teaching appropriate ways to greet guests, such as
saying "hello," "welcome," or using other friendly expressions.
• Introductions: Instructing students on how to introduce themselves
and others confidently and respectfully.
• Active Listening: Emphasizing the importance of listening
attentively to guests, showing interest in what they say, and
responding appropriately.
• Clear Communication: Focusing on clear and understandable
communication, using simple language and avoiding jargon that
might be confusing for guests.
LANGUAGE FEATURES FOR HANDLING
GUESTS
• Body Language: Teaching students about positive body language,
including maintaining eye contact, smiling, and using gestures to
convey friendliness.
• Expressing Gratitude: Instilling the habit of expressing gratitude, such
as thanking guests for their time, presence, or any contributions they
make.
• Empathy: Encouraging students to be empathetic towards guests,
understanding their needs, and responding in a compassionate manner.
• Appropriate Questions: Guiding students on asking appropriate
questions to engage guests in conversation and learn more about them.
• Conversational Turn-taking: Teaching the importance of taking turns
in conversation, allowing both the students and guests to express
themselves.
 THE GENERIC STRUCTURE OF
HANDLING GUESTS
• Introduction:
• Greeting the guest with a warm welcome.
• Introducing oneself and others, if applicable.
• Establishing a positive and friendly tone.
• Engagement:
• Initiating a conversation with the guest.
• Asking simple and appropriate questions to encourage interaction.
• Actively listening to the guest's responses.
• Information Sharing:
• Providing relevant information about the surroundings, activities, or any specific context.
• Offering assistance or guidance if needed.
• Expressing Gratitude:
• Thanking the guest for their presence.
• Expressing appreciation for any contributions or participation.
• Closure:
• Concluding the interaction on a positive note.
• Offering farewells and expressing hope for future engagements.
A LEARNING ACTIVITY FOR HANDLING
GUESTS
• Objective:
• Develop students' social and communication skills in handling
guests.
• Encourage polite and respectful interaction.
• Materials:
• Role-play scenarios or cards with different guest situations.
• Name tags for students and guests.
• Procedure:
• Introduction (10 minutes):
• Discuss the importance of welcoming guests politely.
• Explain the learning objectives of the activity.
• Role-Play Preparation (15 minutes):
• Assign roles to students (guests and hosts).
• Provide scenarios or cards with different guest situations.
• Discuss appropriate language and behavior for each role.
• Role-Play Session (30 minutes):
• Students pair up and take turns being the guest and host.
• Rotate roles to ensure everyone gets a chance.
• Encourage the use of language features learned earlier.
• Observation and Feedback (15 minutes):
• Observe the role-plays, noting positive interactions and areas for improvement.
• Provide constructive feedback to each student.
• Group Reflection (10 minutes):
• Have a class discussion on what went well and what could be improved.
• Discuss the importance of being good hosts and the impact on guests.
• Extension Activity (optional):
• Students create simple welcome cards or signs for future guests.
• Conclusion (10 minutes):
• Summarize the key points learned during the activity.
• Reinforce the importance of good manners and communication in handling guests.