OB Pack Ship Manual SLAM ACW Beginner Sortable SJI Network

Never Leanonconveyor s
SPECIALIZED JOB TITLE

SHIPAPP-PACK-MANUAL-SLAM-ACW-SORTABLE-NETWORK_STANDARD
DOCUMENT # REVISION DATE
28229 & 43142 for SLAM / 28229 & 43141 for Beginner ACW 4/1/2019
PERMISSIONS NEEDED: OWNER: FC(s):

Beginner- Pack Manual Slam Pack SME Network
REQUIRED PPE:
Gloves
Safety Requirements Quality/Exception Handling
A. Never Lean on conveyors A. Ensure SCALE is Calibrated to 0.00
B. Use proper lifting techniques to move totes B. Always follow one piece flow to prevent switcheroos
C. Always use two hands to handle heavy items C. Place shipping label neatly on box without wrinkles
D. Alternate hands through shift while scanning D. Place kick out packages onto kick out cart
E. Keep clothing, hair and body parts away from conveyor E. Cancelled, overage, missing, damaged, switcheroos
and unscanable SPOOs must be delivered to OB Psolve to
be processed
F. Avoid pinch points F. Never cover Lithium Battery labels

TRAINING MATERIAL FORMAT
At least one of these formats MUST be used to document and train the job. Attach materials to this coversheet.
Manual
PowerPoint Presentation
Flowchart
X Specialized Job Instructions Format

Other (describe)
TRAINING JOB AIDS

Safety Information
Lanyard Card
Handout
Other (describe)
Other (describe)
Page 1 of 17

SPECIALIZED JOB PROCEDURE: Manual SLAM and Kickout Permission Levels and Training Flow
Manual SLAM - Teach steps 1-22 only and record modules 28229 & 43142.
Auto-Check Weight (ACW) Definition- - Shipments are kicked out because the system has identified that the
weight of the package does not match the expected weight. For this reason, the ACW process requires operators
to weigh each item individually. Following the kickout process allows the kickout operator to inspect each item to
ensure that we are shipping the customer the correct item(s). It is critical that operators closely inspect items and
weigh each item, working to identify and correct the cause of the weight difference prior to shipping. When an
item’s weight falls outside normal tolerance levels and an operator attempts to override the weight, the package
will require Escalation processing to verify that the correct item is being shipped.
ACW Training Flow- All trainees will start with beginner level permissions and only progress to more advanced
user levels after working in the process and being recommended by their trainer to advance.
ACW Kickout Beginner- Teach this entire document and record modules 28229 and 43141. An associate training
in ACW kickout must initially work with another EXPERT level ACW trainer for a minimum of four shifts. The
trainer must be available to help coach correct process and decisions during training and process kickouts that the
beginner user cannot process. Beginner level users are blocked from being able to override items with large
weight discrepancies, allowing them to process roughly 50% of Auto-Check Weight kickouts. The shipments that
they are unable to process should be escalated to an Expert operator.
ACW Kickout Intermediate- After associates complete a minimum of four shifts of training, and have the
recommendation from their trainer they can receive Intermediate level kickout training (module 35155).
Intermediate level users are able to override items with higher weight discrepancies than beginner level users,
allowing them to process roughly 85% of Auto-Check Weight kickouts. They are however blocked from being able
to process items with very large weight discrepancies. The shipments that they are unable to process must be
escalated to an Expert operator.
ACW Kickout Expert- Each site is limited to have a maximum 33% of their KO operators with Expert level
permissions. This permission is considered to be a Power tool as Expert permissions give associates the ability to
override 95% of items out of weight tolerance. It is critical that associates with expert permissions take the
necessary time researching items with high weight discrepancies to ensure they are correct prior to shipping. This
additional processing ability creates higher risk of sending incorrect items and thus requires user to have
additional training (module 17731).
ACW Kickout Admin- Each site is limited to have a maximum of 10-15% of their KO operators with Admin level
permissions. Users will need Admin level permissions to process any package that is 'Custom Box' (the second step
of KO processing is to scan the box barcode). Only those with Admin permissions will be allowed to select the
'Custom Box' prompt and requires users to complete the additional training (module 66270).
Escalation Tool- Items that differ in weight, actual versus expected, beyond a set threshold require secondary
processing. The item will be determined to require escalation by using the standardized difference between the
item’s actual weight and expected weight, divided by the item’s historical weight standard deviation. These items
Page 2 of 17

would then need to be processed by a secondary user that has been trained to use the new Escalation Tool, menu
option within Ship App (module 70629). The secondary user must have a different login than the KO Operator
who initially processed the kickout on ShipApp. Only experienced kickout operators that have worked at the
expert level can be trained on escalations.
JOB TITLE ShipAPP Pack Manual SLAM Sortable Network Standard

Step Description Photo (optional)
1 SCAN BADGE
2 SELECT OUTBOUND
3 SELECT SHIPAPP
4 SCAN WORKSTATION
Page 3 of 17

5 SELECT (1) MANUAL SLAM ONLY
6 Verify Scale Is Calibrated To Zero. Press And Hold

Zero Button For 3 Seconds
7 PLACE PACKAGE on SCALE
8 SCAN SPOO STICKER
9 SCAN BOX TYPE BAR CODE
10 VERIFY SUCCESS on SCREEN
Page 4 of 17

11 APPLY SHIPPING LABEL
12 PLACE Package to CONVEYOR
13 Repeat STEPS 7 thru 12
EXCEPTIONS
EXCEPTION- HAZMAT LABEL
14 SCAN LITHIUM LABEL.
Four label types:
Lithium Ion Standalone
Lithium Ion In or With Equipment
Lithium Metal Standalone
Lithium Metal In or With
Equipment
Code will display which label you

need.
15 VERIFY CORRECT LABEL PLACEMENT. LABEL does

not OVERLAP EDGE. REPLACE improperly placed
LABELS.
Page 5 of 17

16 VERIFY CORRECT LABEL PLACEMENT. LABEL is NOT
COVERED. REPLACE improperly placed LABELS.
17 SCAN LITHIUM LABEL USING EITHER BARCODE. If

error CHECK LABEL TYPE
19 RETURN to step 10
EXCEPTION- SCALE VERIFY

20 USE SCALE VERIFICATION PROCESS when required
EXCEPTION - KICKOUT
21 SET ASIDE for PROBLEM SOLVE
EXCEPTION SPOO
22 DAMAGED SPOOS Are Not Correctable At SLAM.
Package Must Go To OB Problem Solve
STOP- ONLY PROCEED TO ADDITIONAL MATERIAL FOR ACW KICKOUT Training
Step Description Photo (optional)
Page 6 of 17

23
GO to FC Menu > Outbound
24
SELECT ShipApp
25
SCAN WORKSTATION ID
26
SELECT JOB – (2) Kickouts & manual

SLAM
27
For ALL shipments, PLACE PACKAGE
on SCALE. Never place a package
back on the line prior to scanning
into Ship App (including shipments
that kickout with a shipping label).
Page 7 of 17

28
SCAN SP00
29
SCAN the BOX BARCODE or (1)

OwnBox, (2) Overwrap, (3)
CustomBox
30
If WEIGHT is CORRECT the KO tool

will SLAM the shipment, SHOW
SUCCESS and PRINT SHIPING LABEL.
APPLY SHIPPING LABEL and return
to step 5.
31
If WEIGHT is INCORRECT OPEN BOX,

REMOVE all ITEMS, PLACE empty
BOX on SCALE.
SCAN CONTINUE
Page 8 of 17

32
SCAN one ITEM and PLACE in BOX.

SCAN CONTINUE to WEIGH ITEM.
33
REPEAT STEP 10 until all ITEMS

SCANNED then SCAN BARCODE #2
for all items scanned.
34 ADD Dunnage and SCAN CONTINUE

35
If CORRECT WEIGHT see SUCCESS and

GET and APPLY SHIPPING LABEL
and return to step 5.
36
If item/box weight is not within

tolerance, follow the guided
workflow. If extra weight or a
wrong
item was accidently placed on the
scale select (3) Reweigh Item
Page 9 of 17

Exceptions
Exceptions – Auto Check Weight
37 If an item fails during weight check,
answer a series of questions to
determine root cause of weight
discrepancy. Follow all steps
thoroughly and completely.
For items that proceed through the

ACW workflow and are still out of
tolerance, scan (1) YES to override
the expected weight.
Beginner and Intermediate level

users do not have the ability to
override weights if the weight is off
by too much. Items with a high
variance have to be handled by users
with Expert level permissions.
Exception- Override Weight

38 After following the directed
workflows and confirming the item
is correct, a modal will show the
weight discrepancy. The modal shows
item status, actual weight, and the
percent difference between the two.
Utilize the Amazon.com link provided
to verify item details match Amazon
page item details.
This step is critical to ensure we ship
customers the correct item. If item
and screen description does not
match, scan (1) and take the
shipment to problem solve.
Otherwise scan (3) to override the
expected weight.
Beginner and Intermediate level

users do not have the ability to
override weights if the weight is off
by too much.
Page 10 of 17

39 Items with a high percentage of
weight variance have to be handled
by users with Intermediate or Expert
level permissions. When selecting,
(3) to override, the system will
generate a ship label for items within
the weight variation, or display a
message and print a kickout label
stating that the package must be
handled by an Expert level user, for
items with too great of a weight
variation. Set kickout aside for an
expert level user to process.
Exception- Problem Solve

40
For packages with an identified

problem Select Problem Menu:
1. Damaged
2. Missing
3. Broken sets
4. Item description doesn’t
match
5. Incorrect item label
6. Masterpack
7. Extra item found (Overage)
8. Abort Shipment
For options 6 and 7 remove extra

items and reweigh the package. Pass
overages to problem solve.
41 If an item is identified as being any

of the following defects:
1. Damaged item
2. Missing item
3. Broken set
4. Item description doesn’t match
5. Incorrect item label
Page 11 of 17

the item should be marked defective
via the directed workflows or
through the problem menu.
After the defect reason is selected,

the package must be moved into a
problem solve “tote” for POPS
collection. The “tote” may be a shelf,
cart, or some other container. Scan
the problem solve container located
at the SLAM station.
Exception- Cancellation
42 SCAN PUTBACK TOTE
43 SCAN each ITEM BARCODE and

PLACE in PUTBACK TOTE.
SCAN (2) when COMPLETE
Page 12 of 17

Exceptions- Shipping Label Verification

44 For shipments that are expected to
have a shipping label, a prompt to
scan the Shipping Label will appear.
If the package has a shipping label
present, scan the shipping label. If
the label is correct, a green success
message will appear, verifying the
shipping label on the package is
correct.
45
If no shipping label is present or an
error message populates when the
shipping label is scanned, select
option (1) No/Wrong Label. Get and
Apply Shipping label.
46 It is critical that ALL shipments that

kickout at auto-slam are processed
through Ship App, including those
with shipping labels applied. These
packages may have kicked out due to
auto-slam having applied the wrong
shipping label. Ship App is then used
to ensure the correct shipping label
has been applied and correct
packages that had an incorrect
shipping label applied.
Exception- LARGER THAN RECOMMENDED BOX
Page 13 of 17

47 If an item fails for being packed in a
box that is much larger than
recommended, a modal will be
displayed communicating the
recommended box and the actual
box that was used.
If the item(s) fits in the

recommended box, repack the
shipment into the recommended
box.
If the items fit in a smaller box

than used, repack the shipment
into the smaller box.
If the shipment was packed into an

appropriate size box, scan the box
barcode to proceed.
Exception- Package Escalated
Page 14 of 17

48
If the weight of an item is attempted

to be overridden beyond a certain
threshold, the package will be
kicked out for processing by an
Escalations Specialist. Place the
package in the appropriate 5S
location.
Exceptions- HAZMAT Verification Failure

49
If Hazmat Label Verification fails at
AutoSLAM, you will be prompted to
SCAN the Lithium Barcode.
Four label types:
Lithium Ion Standalone
Lithium Ion In or With Equipment
Lithium Metal Standalone
Lithium Metal In or With
Equipment
Page 15 of 17

50
If a Hazmat label is applied but not

required, the package will kickout at
AutoSLAM. Follow the instructions
in ShipApp that will determine
which label should be removed.
51
Review examples of incorrectly

applied labels. Example of incorrect
label showing edge overlap.
52
Example of incorrect label

placement showing the hazmat
label covered by another label.
53
SCAN the lithium LABEL barcodes.
Page 16 of 17

54
SEE SUCCESS and GET and APPLY

SHIPPING LABEL
SLAM Training Modules Beginner ACW Training

Modules
Page 17 of 17

OB Pack Ship Manual SLAM ACW Beginner Sortable SJI Network

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Never Leanonconveyor s

SPECIALIZED JOB TITLE

PERMISSIONS NEEDED: OWNER: FC(s):

F. Avoid pinch points F. Never cover Lithium Battery labels

X Specialized Job Instructions Format

TRAINING JOB AIDS

SPECIALIZED JOB TITLE

SPECIALIZED JOB TITLE

JOB TITLE ShipAPP Pack Manual SLAM Sortable Network Standard

SPECIALIZED JOB TITLE

6 Verify Scale Is Calibrated To Zero. Press And Hold

7 PLACE PACKAGE on SCALE

8 SCAN SPOO STICKER

9 SCAN BOX TYPE BAR CODE

10 VERIFY SUCCESS on SCREEN

SPECIALIZED JOB TITLE

12 PLACE Package to CONVEYOR

13 Repeat STEPS 7 thru 12

Code will display which label you

15 VERIFY CORRECT LABEL PLACEMENT. LABEL does

SPECIALIZED JOB TITLE

17 SCAN LITHIUM LABEL USING EITHER BARCODE. If

EXCEPTION- SCALE VERIFY

STOP- ONLY PROCEED TO ADDITIONAL MATERIAL FOR ACW KICKOUT Training

Step Description Photo (optional)

SPECIALIZED JOB TITLE

GO to FC Menu > Outbound

SELECT JOB – (2) Kickouts & manual

SPECIALIZED JOB TITLE

SCAN the BOX BARCODE or (1)

If WEIGHT is CORRECT the KO tool

If WEIGHT is INCORRECT OPEN BOX,

SPECIALIZED JOB TITLE

SCAN one ITEM and PLACE in BOX.

REPEAT STEP 10 until all ITEMS

34 ADD Dunnage and SCAN CONTINUE

If CORRECT WEIGHT see SUCCESS and

If item/box weight is not within

SPECIALIZED JOB TITLE

For items that proceed through the

Beginner and Intermediate level

Exception- Override Weight

Beginner and Intermediate level

SPECIALIZED JOB TITLE

Exception- Problem Solve

For packages with an identified

For options 6 and 7 remove extra

41 If an item is identified as being any

SPECIALIZED JOB TITLE

After the defect reason is selected,

43 SCAN each ITEM BARCODE and

SPECIALIZED JOB TITLE

Exceptions- Shipping Label Verification

46 It is critical that ALL shipments that

Exception- LARGER THAN RECOMMENDED BOX

SPECIALIZED JOB TITLE

If the item(s) fits in the

If the items fit in a smaller box

If the shipment was packed into an

Exception- Package Escalated

SPECIALIZED JOB TITLE

If the weight of an item is attempted

Exceptions- HAZMAT Verification Failure