LEAD & COMMUNICATE

GOBET ! … (GOING BEYOND THE EXPECTED THRESHOLD)

EXCELLENT SERVICE TOWARDS A SUPREME IMAGE

14 March 2016
KEEP REACHING… (Maktab Polis Cheras)

RIDING THE TIDE AZAHARI ISMAIL, PhD

OF TURBULENCE 019-322 0607
azahariaz@yahoo.com 1
Amanhâ naô serâ mais
como era ântês
Manaus, Brazil 2001

2
 VISION MISSION CARE MORAL COURAGE SALAM
IQRA’ CRAZY
EXTERNAL
ENVIRONMENT
ZEST

AZAN MANAGEMENT FULFILMENT OF •

SICONTOL ORGANIZATION RIGHTS (JUSTICE) CLIENTS/PARTNERS
•
SUPERVISION & RESPONSIBILITIES PERSONNEL
• STAKEHOLDERS
INTERNAL
ENVIRONMENT

COHESION PLANNING
TTFG

QUANTITY ORGANIZING STEREOTYPE

QUALITY • LEADERSHIP
DIRECTING G–G
• MOTIVATION
• COMMUNICATION
EVALUATION
CONTROLLING INTELLECTUA
L VIOLENCE
PROFESSIONALISM

COMMITMEN TEAMWOR DEDICATION TRUST

T 3
K
Azahari Ismail, 1980
Problem,
Tension,
Frustration,
Stress…
STOP HERE,
NOW! 4
Supreme Image
Shines from
HERE
5
Setiap tindakan
mestilah:
Masuk akal &
Menyentuh hati
(Azahari,
2000) 6
M – AB + TG
G – ila
Was-was
? 7
KONSEP
8
DEVELOPMENT- PROGRESS

104

Development
Progress
9
 KHALIFAH
KESEJAHTERAAN
SYAITAN

ADAB
LAWAN SYAITAN MANFAAT ALAM
(TIADA PERUNTUKAN MELETAK JAWATAN KHALIFAH)

REE, MBO, MBWA, MBD, QCC, TQM, TPM,

BPM, BM, TLM, ISO 9000 10
 “ADAB”
KNOWING :
•WHAT TO DO
•HOW TO DO
•WHEN TO DO AIB
•WHERE TO DO (SHAME & GUILT)
•THE STANDARD
• INTERNAL CONTROL (SELF)

•TIME
•LISTENING
•PRESENCE
•POSITIONING 11
T-HERE THERE
PRESENT DESIGN/CREATE/SHAPE
SET TREND
FUTURE
M
SUBSTANTIVE
A
G
T H I N K I N
GREATNESS
R
SYMBOLIC
JOURNEY-JIHAD-IQRA’-
U
ADAB
RAUDHAH, STANDARD, A
P.O.T.
H
12
 AM I MAKING THE
DIFFERENCE

IS MY PRESENCE FELT

IS MY ABSENCE REALIZED

13
8 SOURCES OF POWER
POSITION / STATUS
WEALTH
HERITAGE
PHYSICAL
KNOWLEDGE
SPECIAL SKILLS
PERSONALITY
FAITH
14
 TECH ?
CONCEPTS WORK
?
MGT. ECON +5
SYSTEM
TURBULENCE POL
OTHERS
GOVT.
ORG.
SELF COMMUNITY
SOCIETY
FAMILY
15
 D PA E
I
S SQ RA
S D
ZAM (Zeebu)
E 16
ASAS KEUSAHAWANAN

Suka berfikir
Pandai berfikir
Boleh membuat keputusan
Pandai menyelesai masalah
Pandai mengendali kebuntuan
17
 ALWAYS…
THINK OF THE
CONSEQUENCES
&
QUESTION THE OBVIOUS
18
ANTICIPATOR
Y REGRET
(The study of pensioners in Brickfields, 1976-77)

19
Lead, follow or get out of the
way!

- Chrysler ?

20
KATEGORI HUKUM
WAJIB
SUNAT
HARUS
MAKRUH
HARAM
TIADA RUANG UNTUK DILEMA
21
 WHO AM I?

PHYSICAL SELF

AS I SEE MYSELF

AS I WANT OTHERS TO SEE ME

AS OTHERS SEE ME

AS GOD SEES ME
22
 MENTAL
INDEPENDENCE

MASTER SLAVE

“I DID NOT SEEK “I WAS

CLARIFICATION” NOT TOLD”

23
 WHY?
WHAT IS

WHAT WAS WHAT NEXT

SO WHAT

WHAT OUGHT TO BE DONE

WHAT DO I DO

HOW COME? 24
PREREQUISITES OF A “NIAT”
MENTALLY SOUND
“KIBLAT”
TIME
PLACE
“AURAT”
“WUDHU”
SYSTEM
“RUKUN”
METHODS, TECHNIQUES, CAPABILITY
25
 IQRA’
JELAS TEPAT,
IQRA’ BETUL, BENAR,
BACA, KAJI, TELITI, SAHIH, HAK
RENUNG, SELIDIK, UJI,
TEROKA, HITUNG, HISAB,
… PEKA
KONSEP
RAUDAH
YAKIN

HIJRAH KHUSYUK
26
GO
for the

POT
27
fromNO
to ON
28
 THE NEW PARADIGMS
REVISIT PHILOSOPHY
RECAST PRINCIPLE
RESHAPE CULTURE
REALIGN POLICY
REDEFINE STANDARD (Evaluation)
RETHINK ENVIRONMENT
RETUNE FAMILY
REJIG MANAGEMENT (Bottom Lines)
REDESIGN STRUCTURE
29
REFOCUS ATTENTION
 NILAI
FIZIKAL
EKONOMI

SOSIAL

BUDAYA
POLITIK

PSIKOLOGI
SPIRITUAL
ESTATIKA

INTELEKTUAL 30
 REAL-OBJECT
“CONCEPT”
V
EXPERIENCE I RESPONSE
S
I
O PERCEPTION
N O
U
EXPOSURE T JUDGEMENT
L
O
ATTITUDE
O
K
REIFIED
VALUES
CAPACITY
(8) P BELIEF
E
R REINFORCED
S
P
E
CONCERN C ACTION
T
P ROUTINIZATION
I
A
V
R
E
A COMMITMENT
D
I
ENCULTURIZATION
G
OBJECTIVE M
CHARACTER
31
ATTITUDE FORMATION
Azahari Ismail, 1984
YOU MUST BE
OBSERVNT
INTERESTED
DEDICATED

32
 SALAM
CARE-KEMESRAAN
DOA- IKRAR UNTUK MENJAMIN
KESEJAHTERAAN MENINGKAT
UNEQUAL RECIPROCITY
(HASRAT, UCAPAN,
TINDAKAN) Ps (pH 5.5)
FIZIKAL
EKONOMI
SOSIAL
BUDAYA
POLITIK
PSIKOLOGI
SPIRITUAL
ESTATIKA
Po (pH 4.2) 33
34
 “ WHY MUST…
WHY MUST I DO IT…
NOW…”

35
“IT ISN’T EASY…”

36
PART OF THE PROBLEM
VS

PART OF THE SOLUTION

37
 MASA ORANG BENCI
JANGAN SUSAH HATI

MASA ORANG SAYANG

JANGAN MENGADA-NGADA
Prof. Badri Muhamad, 1979

38
WHAT IS HAPPENING
VS
WHAT IS RIGHT

39
 WHY IT FAILED
VS
MAKE THINGS HAPPEN

40
COMMUNICATION

Dignity of human beings (Deal with concept)

Transmission of ideas
Komunis – Commonness
Words
Meaning
Belief
Action
 AZAN
SISTEM INISIATIF INGAT-
MENGINGAT DALAM KUMPULAN
KEPADA YANG TERLUPA ATAU
SENGAJA MELUPAKAN
 AJAK
 SEDIA
 INDAH
 KONSISTEN

 IKHLAS
42
 JAMAAH
1 + 1 = 27 each
HORMAT
PERCAYA
PATUH
MAIN PERANAN
RUKUN
KAWALAN SENDIRI…
43
 Perspectives of Organization &
Management
Bounded Rationality
Milestones of Management
Images of Organization
Outliers, Tipping Point, Blink, What
the Dog Saw, David & Goliath
Changing Minds
In Pursuit of Elegance
Theory of Constraints 44
THE E INGREDIENTS OF AN
ORGANIZATION

Excitement, Eagerness,
Enthusiastic, Energetic,
Enthralled, Engrossed,
Engaged, Enhanced,
Embedded, …
45
 KEPIMPINAN
BUTA, KANAK-KANAK, MABUK, BERSALAH,
PENGANTIN, GILA, DIHORMATI, LEMAH……..

KEUPAYAAN MENGUBAH ORANG LAIN UNTUK

BERSUAT SESUATU KEARAH SATU-SATU MAKSUD

o URUS KUMPULAN
o TENTUKAN ARAH
o KENDALI KERJA
o BANGUNKAN ANGGOTA
o KENDALI PENILAIAN
PENGIKUTAN
………….aaaaaaaminnnnn! ….. 46
FUNGSI KEPIMPINAN

Urus Kumpulan – menaja, membentuk,

memperbaiki, memperkemas,
mengembang, memaju, memperbesar,
memperhebat…
Cipta Arah – mission, vision, goals, objectives,
standards, expectations
Kendali Kerja – tugas pengurusan organisasi
seharian
Bangunkan Anggota – staff development
Penilaian – segala aspek penilaian
47
ELEMEN PENEGUHAN ORGANISASI

Identiti – nama, logo, moto, lagu, bendera,

warna, uniform, badge, maskot, bunga
Struktur – susunan peranan dan kaitan antara
peranan
Mission – vision, expectations, goals,
objectives and standards
Norma – peraturan dan sistem kawalan sosial
Task – tugas dan kerja dipertanggungjawab

48
Sumber – pengetahuan, pengalaman,
teknologi, kekayaan dan lain-lain
Keanggotaan – kuantiti, kualiti, kesediaan dan
kesungguhan
Komunikasi – sistem, kaedah, keupayaan dan
kesediaan
Environment – mengambilkira dan bukan
menyalahkan
Penilaian – sistem, kaedah, keupayaan dan
kesediaan

49
PERANAN PENGIKUT
¤ PATUH KEPADA KETUA DAN
KUMPULAN
¤ MENYOKONG KETUA
¤ MENGIAKAN KETUA
¤ MENEGUR DAN MEMBAIKI
KESILAPAN KETUA
¤ BEKERJA UNTUK KETUA

¤ MENJAGA NAMA BAIK KUMPULAN 50

¤ MENDAPATKAN PENJELASAN
DARIPADA KETUA
¤ MEMBERI MAKLUM BALAS KEPADA
KETUA
¤ MENGEKALKAN ADAB DALAM
KUMPULAN

¤ MENGETAHUI TUGAS DAN PERANAN

SEBAGAI PENGIKUT

¤ MENYEDIAKAN DIRI UNTUK TAMPIL

MENGGANTIKAN KETUA
51
¤ MENGETAHUI KEDUDUKAN,
KEUPAYAAN DAN TANGGUNGJAWAB
DIRI DALAM KUMPULAN

¤ TURUT SERTA DALAM AKTIVITI

KUMPULAN

¤ MEMPERTAHAN KETUA

¤ MENGGANTIKAN KETUA APABILA

PERLU

52
¤ BERKORBAN UNTUK KETUA DAN
KUMPULAN

¤ MEMPERTAHAN KETUA DI LUAR

KUMPULAN

¤ KHUSYUK TERHADAP PERJUANGAN

KUMPULAN

AZAHARI ISMAIL, 1997

53
 LEADERSHIP
THE BLIND, KID, DRUNK, CONVICT, BRIDE,
INSANE, WEAK, DIGNITARY,…….
A GROUP PHENOMENON - THE CAPABILITY TO
CHANGE OTHERS TOWARDS DOING SOMETHING
FOR CERTAIN PURPOSES
•MANAGEMENT OF GROUP
•SETTING OF DIRECTION
•MANAGEMENT OF TASKS
•DEVELOPMENT OF MEMBERS
•EVALUATION

FOLLOWERSHIP
………….aaaaaaaminnnnn….. 54
 LEADERSHIP FUNCTIONS

Group management – initiate, establish,

develop, improve, consolidate, expand,
diversify, enhance
Setting direction – mission, vision, goals,
objectives, standards, expectations
Task management – conventional
organizational management functions
Development of members – staff development
Evaluation – all aspects of evaluation

55
ELEMENTS OF A VIABLE ORGANIZATION

Identity – name, logo, motto, song, flag,

color, uniform, badge, mascot, flower
etc.
Structure – arrangement of roles and role
relationships
Mission – vision, mission, expectations,
goals, objectives and standards
Norms – rules and social sanction
systems
Tasks – functions and assigned duties
56
Resources – knowledge, experience,
expertise, technology, wealth etc.
Membership – quantity, quality,
readiness, commitment, enthusiasm
and dedication
Communication – systems, methods,
capability and readiness
Environment – appreciating instead of
blaming the environment
Evaluation – systems, methods, capability
and readiness
57
The Roles of A Follower
Obeys the leader and group
Supports the leader
Reassures the leader

Corrects and rectifies the leader

Works with and for the leader

Maintains group reputation

58
Seeks clarification from the leader
Provides feedback to the leader and
group
Maintains ADAB within the group
Understands the roles and functions of
a follower
Prepares oneself to assume leadership
position
Recognizes ones status, capacity
and responsibility within the group
59
Participates in group activities
Defends the leader
Replaces the leader when needed
Sacrifices for the leader and group
Represents and defends the leader
outside the group
Committed to the cause of the
group
AZAHARI ISMAIL, 1997

60
Menyemarakkan Hubungan…

Ketulusan / Tj
Kemajuan
Pengiktirafan
Pencapaian
Cabaran
Penyertaan & Penglibatan

Keselamatan
Kemewahan
Keseronokan
Keselesaan Kemesraan
61
 MINDSET
(squirrel vs human)

To get across…

If I fall…

62
SUCCESS IS VERY RELATIVE
THE MORE SUCCESSFUL
YOU GET THE MORE
RELATIVES YOU WILL HAVE
-RAMLI SALLEH

63
DON’T EXPECT
A FOOL TO BE
RESPECTFUL
- Azahari, 2000

64
SELF DEVELOPMENT
AS A
STRATEGY FOR
HUMAN POTENTIAL
DEVELOPMENT
65
 ♣ Mentor peribadi
STRATEGI PEMBANGUNAN
♣ Stretch personal limit
and potentials

♣ Perbanyakkan nesan
DIRI

kerja dan kehidupan

♣ Perluas dan
perbanyakkan pembacaan

♣ Jejaki model dan idola

peribadi 66
 ♣ Perbanyakkan
STRATEGI PEMBANGUNAN eksperimen dalam hidup

♣ Perluaskan network

♣ Pertingkatkan self
DIRI

-assignment dan standard

♣ Treat peers sebagai guru

dan murid

♣ Perluaskan skop friends

67
 ♣ Perluaskan keanggotaan
STRATEGI PEMBANGUNAN profesional

♣ Pembelajaran berterusan

♣ Rancang keperluan
DIRI

latihan peribadi

♣ Reflection, self-valuation
and appreciation

♣ Peruntukan perbelanjaan
untuk kemajuan diri
68
 ♣ Pendidikan tinggi
STRATEGI PEMBANGUNAN
♣ Audit amalan peribadi

♣ Treat boss sebagai guru

DIRI

♣ Bersyukur pada tahap bermaruah

♣ Perluaskan hobi

69
 ♣ Personal mentors
SELF DEVELOPMENT
♣ Stretch personal limits
and potentials
STRATEGIES

♣ Expand work and life

boundaries

♣ Increase and diversify

readings

♣ Emulate personal idols

and mentors 70
 ♣ Explore life experiences as
experiments
SELF DEVELOPMENT

♣ Expand networks
STRATEGIES

♣ Upgrade self-assignments
and standards

♣ Regard peers as ‘gurus’

or students

♣ Expand the scope of

friendships 71
 ♣ Widen professional
SELF DEVELOPMENT memberships

♣ Embark on continuous
STRATEGIES

learning

♣ Plan and communicate

personal training needs

♣ Reflection, self-evaluation
and appreciation

♣ Allocate budget for self

72
development
 ♣ Higher education
SELF DEVELOPMENT
♣ Audit personal habits and
STRATEGIES

practices

♣ Regard the boss as ‘guru’

♣ Be contented at a higher level of

personal dignity

♣ Expand hobbies 73
 KRITERIA INDIVIDU
SEJAHTERA
• Berpendidikan sempurna
• Berkemampuan mengenali, membentuk dan
menggunakan sumber dalam dan luar sistem
sosial
• Berpendapatan mencukupi dan stabil untuk
keperluan asas keluarga
• Mempunyai tubuh badan yang sihat

74
• Tenang fikiran, harmoni jiwa dan cukup
kemudahan untuk beribadah dengan khusyuk
• Mempunyai rumah dan persekitaran sempurna
• Berkebolehan dan berkemahiran sosial untuk
berinteraksi dengan sempurna
• Berpengetahuan dan berkemahiran teknikal yang
wajar untuk mengendali bidang usaha sendiri
• Mampu memimpin atau mengikut dengan
sempurna

75
• Mampu mengendali organisasi Viable
• Mengamalkan prinsip demokrasi dalam segala
urusan
• Berkemahiran dan berkebolehan pentadbiran
dan pengurusan
• Mempunyai hubungan dalam dan luar sistem
untuk mengatasi sebarang kebuntuan (Tahu
Lubang)
• Patuh pada Tuhan dan mesra dengan ciptaanNya

76
ASAS MARUAH ORANG YAHUDI
BERPANDANGAN JAUH (PERSPEKTIF CUCU)
SEMUA BOLEH
BERANI/GIGIH (CUBA SEBERAPA DAYA)
HORMAT DIRI (PRIDE-UMAT TERPILIH)
JAGA MARUAH
JIMAT
SENTIASA MERANCANG (BUAT KIRA-KIRA)
KERJA KUAT
BERTANGGUNGJAWAB
77
…samb

AMBIL KISAH (CARE)

JAGA TANAH PUSAKA
JAGA NAMA BAIK BANGSA
SEMANGAT MAJU
INOVATIF (EXPLORE)
HARGAI BAHASA YAHUDI
HARGAI KELUARGA

78
…samb

SENTIASA MENTELAAH
DISPLIN (BERADAB)
MENTADBIR ALAM SEKITAR
SELALU MENYOAL/MENGKAJI
SENTIASA MEMAJUKAN DIRI
MENCIPTA PELUANG
BERKHAYALAN BESAR
HORMAT IBU
MENABUNG
79
 POLICY LEADERSHIP PERSPECTIVES

• The framework of policies is critical in

determining the efficacy of organization function
and activities
• Policies emerge from an environment of
conflict
• The policy environment and the field of practice
are dynamic and interacting environments
• A clear vision serves as an anchor in an
event of instability

80
 POLICY LEADERSHIP PERSPECTIVES

• Policy success depends on the scope and nature of

support
• Policy advantage is rarely gained without political
effort
• Policy implementation is an act of accommodation
• Public perception has a significant effect on policy
decisions
• Every institution is a product of its history
• Every policy has a history that is substantive and
political 81
 Establish and work toward a set
vision (visioning)
BEHAVIOR COMPONENTS OF
POLICY LEADERSHIP

Conduct policy scanning

Keep the policy current &

aligned

Network
82
 Actively participate in the
policy process
BEHAVIOR COMPONENTS OF
POLICY LEADERSHIP

Strategically plan for policy

advantage

Maintain goal and policy

referencing behavior 83
 Strategically plan for policy
BEHAVIOR COMPONENTS OF

implementation
POLICY LEADERSHIP

Frame and select policy issues

Establish policy set for the

organization
84
 Manage public perception of
policies
BEHAVIOR COMPONENTS OF
POLICY LEADERSHIP

Nurture accommodating policy

culture

Manage access to policy

environment (gate-keeping) 85
TURN – OVER
STAY ON
(TRANSIT FEELING…)

TURN – ON
TURN – IN
86
 THE IRONY OF LIFE

0 – 5 age of WHY

5 – 12 age of WHY NOT

12 – 76 age of BECAUSE
- De Bono (26/6/2009)

0 –? age of WHO CARES

- Azahari Ismail (26/6/2009)
87
Instead of saying …

BEFORE I FORGET …

It’s better to say …

WHILE I STILL REMEMBER ….

- Tony Buzan (20/6/2009)

88
Master of Ceremony
Prepares a perfect ‘Raudhah’
Ensures that learning happens
Controls process
Introduces speakers – ‘Why this
person speaks on this
subject to this audience during
this occasion’
‘The Judge’ (Not a waiter or technician)
THE RIGHTS TO THE FLOOR

Point of Order
Point of Clarification
Point of Personal Privilege
HAK BERSUARA DALAM
MAJLIS RASMI

Tatatertib mesyuarat
Penjelasan
Hak istimewa ahli
91
 MEMPERKENALKAN
PENCERAMAH

Siapa orang ini, kenapa

dipilih untuk bercakap
atas tajuk ini, kepada
kumpulan ini, dalam majlis
ini 92
WHAT COULD ALL THESE MEAN?

Meaninglessness

Powerlessness

Hopelessness

Helplessness
93
SO ... LET ‘S

GIVE OUR
BEST !

BERILMU BERBAKTI! 94