EMOTIONAL

INTELLIGENCE
ANUPAMA GHOSE
"Emotional Intelligence includes the ability to engage in sophisticated information

processing about one’s own and others’ emotions and the ability to use this

information as a guide to thinking and behavior. That is, individuals high in

emotional intelligence pay attention to, use, understand, and manage emotions, and

these skills serve adaptive functions that potentially benefit themselves and others".

-Mayer, Salovey and Caruso

MAYER AND SALOVEY MODEL OF EMOTIONAL
INTELLIGENCE - 2008

It comprises four components:

1.The ability to perceive emotions in oneself and others accurately.

2.The ability to use emotions to facilitate thinking.

3.The ability to understand emotions, emotional language, and the

signals conveyed by emotions.

4.The ability to manage emotions so as to attain specific goals.

The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) is an
ability-based test designed to measure the four branches of the EI model of
Mayer and Salovey
 GOLEMAN’S
COMPONENTS OF EI
SELF-AWARENESS

The ability to recognize and understand personal moods and emotions and
drives, as well as their effect on others. Features of self-awareness include self-
confidence, realistic self-assessment, and a self-deprecating sense of humor.
Self-awareness depend on one's ability to monitor one's own emotion state and
to correctly identify and name one's emotions.
SELF-REGULATION

The ability to control or redirect disruptive impulses and moods, and the
propensity to suspend judgment and to think before acting. Hallmarks include
trustworthiness and integrity; comfort with ambiguity; and openness to change.
INTERNAL/ SELF MOTIVATION

A passion to work for internal reasons that go beyond money and status -which
are external rewards, - such as an inner vision of what is important in life, a joy
in doing something, curiosity in learning, a flow that comes with being
immersed in an activity. A propensity to pursue goals with energy and
persistence. Hallmarks include a strong drive to achieve, optimism even in the
face of failure, and organizational commitment.
 EMPATHY

The ability to understand the emotional makeup of other people. A skill

in treating people according to their emotional reactions, empathy is

often thought to include, or lead to, sympathy, which implies concern, or

care or a wish to soften negative emotions or experiences in others.

SOCIAL SKILLS

Proficiency in managing relationships and building networks, and an ability to

find common ground and build rapport. Hallmarks of social skills include

effectiveness in leading change, persuasiveness, and expertise building and

leading teams.
 EMOTION
REGULATION
Emotion regulation is a multifaceted construct, including the awareness,

understanding, and acceptance of one’s emotions; the ability to control

impulsive behaviours when experiencing negative emotions; and the ability to

modify strategies for managing emotions according to situational demands and

goals (Gratz & Roemer, 2004).