Professional Documents
Culture Documents
CHAPTER
8
Learning Objectives
In this chapter, you will understand:
What is communication?
Communication process.
How managers influence others through
communication
Organizational communication.
Barriers to organizational communication.
Communication in global organizations.
Horizontal Communication
Intra-departmental problem solving
Coordinate Interdepartmental coordination
Change initiatives and improvements
Interpret Influence
Source: Adapted from Richard L Daft and Richard M Steers, Organizations: A Micro/Macro Approach,
538.
Understanding Organizational Behaviour All Rights Reserved
© Oxford University Press Malaysia, 2009 Ch8: 10
8.6 Communication Barriers