CHAPTER 3: CHECK-IN

PROCEDURES FOR
PASSENGERS AND
THEIR BAGGAGE
(AIRPORT & OFF-SITE)
INTRODUCTION

To provide quick and

The airline's To guide passengers to
efficient check-in for
responsibility at the their embarkation
passengers and their
airport is: point.
baggage.

To provide
appropriate, up-to-date
To guide passengers
and accurate
upon arrival and
information
during transfer stops.
concerning flights and
services.
TRAVEL INFORMATION MANUAL (TIM)

Passports: exemptions, validity, admission and transit restrictions, and rules for minors, crew and the military.

Visas: exemptions, issue, re-entry permits, transit without visa, and merchant seamen requirements.

Health Information: required vaccinations, malaria and yellow fever risk areas, HIV/AIDS and other diseases, World Health Organization
recommendations, and useful information regarding passengers' health care.

Airport Tax: amount, place of payment and possible exemptions for departure tax.

Customs and Currency: import and export regulations, pets, and wild flora and fauna.

Duty-free allowances, baggage clearance, etc.

 • The required information consists of:
• Full name (last name, first name, middle
name, if applicable)
ADVANCE
PASSENGER • Gender; Date of birth
INFORMATIO • Nationality
N SYSTEM • Country of residence
(APIS) • Travel document type (normally passport);
• Travel document number (expiry date and
country of issue for passport)
 ELECTRONIC TICKET
E-tickets, like their paper
counterparts, will contain an
official ticket number
(including the airline's 3-digit
code, a 4-digit form number, a
6-digit serial number, and
sometimes a check digit).
Carriage terms and conditions,
(or at least a reference to
them).
Fare and tax details, including
fare calculation details and
some additional data such as
tour codes. The exact cost
might not be stated, but a
“fare basis” code will always
identify the fare used.
A short summary of fare Form of payment.
restrictions, usually specifying
only whether changes or
refunds are permitted but not
the penalties to which they are
subject.
 • Passenger Manifest with sequence number.
• Manual boarding passes with flight/date, destination and gate
number already written.

PASSENGER • Manual baggage tags.

•
ACCEPTAN Manual seat chart bearing stickers to reflect the aircraft's
seating plan which the PGSAs can affix on the manual
CE – boarding passes.
•
MANUAL •
Special information log or passenger information log (PIL).
Passenger baggage and weight sheet to ensure that the
CHECK IN number of passengers does not exceed the capacity of the
flight, and load control is informed of the number of
passengers and baggage accepted on the flight.
•
STAFF REQUIREMENT

Employees who have very good knowledge of the airline philosophy, products and procedures.

Employees who have a high level of service and passenger orientation and can provide correct
instructions to passengers.

Assignment of staff with the highest level of qualification for First and Business Class passengers.

Employees who speak English at a conversational level.

Employees who are fluent in the local language.

FACTORS AFFECTING THE HEALTH AND
SAFETY OF THE PGSA

BE VIGILANT WHILE GET HELP TO LIFT REPORT ANY DGR CHECK THAT AVOID
HANDLING HEAVY BAGGAGE. SPILLAGE OR BAGGAGE CONTINUOUS
SENSITIVE FOR EXAMPLE ANY INCIDENT PRESENTED BY EXPOSURE TO X-
ELECTRONIC BAG WEIGHING 23 IMMEDIATELY TO PASSENGERS IS IN RAY MACHINES.
EQUIPMENT AT KILOS OR MORE. SAFETY AND GOOD CONDITION
CHECK-IN SECURITY (I.E. NOT DAMAGED
COUNTERS. AUTHORITIES OR OVERPACKED).
AFTER ISOLATING
THE AREA.
IATA FAST
TRAVEL
PROGRAMME
BAGGAGE ACCEPTANCE
01
It is unsuitable for air carriage
because of its weight, size and
nature.
02
It cannot fit under the seat or
be stowed in the overhead
compartment It is unsuitably
packed.
03 04
There was no prior approval It contains items refused by
by the carrier for the security screening that must
transportation of certain items be hand- checked as per
because of their weight, size airline operating procedures
or nature. It contains liquids,
aerosols and gels (in hand
baggage) that are not in
accordance with existing
regulations.
 • Airlines may refuse to carry:
• Articles that are likely to endanger:
• The aircraft or
• Persons or property onboard the aircraft.
• Articles that are prohibited by applicable laws, regulations or safety
standards of any state to be flown from, to or over.

OVERALL • Articles that, in the opinion of the carrier, are unsuitable for carriage by
reason of weight, size or character.

POLICIES • Excess baggage, including AVIH and sport equipment, which is not
requested and confirmed in the PNR.

• Live animals.
• Weapons of any kind.
• Munitions and explosives.
• Dangerous goods.
LIMITATION OF LIABILITY

• Despite the assumption of responsibility, the liability of an airline for

passenger baggage is limited. An exclusion of liability applies to:

• Valuables (e.g., money, checks, credit cards).

• Business documents.
• Samples.
• Passports or ID cards.
• Perishable or fragile articles.
• Computers (e.g., laptops).
• These items should remain in the passenger's cabin baggage.
BAGGAGE
LABELLING
SPECIAL BAGGAGE

Item does not restrict

Item is securable with Item is packaged or access to, or use of,
Item must not exceed a seatbelt to avoid covered safely to avoid any required
100 lbs (45 kg). shifting during the potential injury to emergency or regular
flight. passengers. exits or aisle of the
cabin.

Item must be secured

Item does not obscure
in a seat in the same
any passenger's view Item must not contain
cabin as the owner, and
of the seatbelt, and no dangerous goods.
preferably next to the
smoking, or exit signs.
owner.