Paradoxes We live

With: Burden on
Customers
Mukhtar Halliru
Bayero University Kano
 The Average Nigerian Cop on the
Highway
• Where are you coming from
• Where are you going to
 Student Exit Form at End of Program
• Name; Registration Number; Course of Study
• Department to sign
• Faculty to sign
• Sports office to sign
• Hostel to sign
• Clinic to sign
• Library to sign
• Bursary to sign
 Standard Hotel Guest Form
• Name; Phone Number; Date of Birth; Nationality; Passport
Number
• Occupation
• Traveling from where
• Going to where from here (destination)
• Vehicle Registration Number
• Email address
• Time of Arrival; Date of Arrival; Date of Departure
 Covenant University Hotel Guest Form
• Have you been here before? If No, then the following questions
• Name, Title, and Phone Number
• Email address
• Next of Kin’s name and phone number (Preferably spouse – if
married)
• Going to where from here (final destination)
• Date of Arrival and Date of Departure
 Why Stress Your Customer?
 Do you have to fill out a form each time?
 What is the benefit of being a repeat customer?
 Data should be put to use as much as possible to
delight the customer
 Try to make the difference because it is NOT rocket
science