Customer satisfaction of HungryNaki

by Group-A

Name ID

Riyad Arefin 1931191

Mozammel Ahmed 1931230

Mahadi Hasan Nayem 1930739

Ahmed Zulkarnain Seam 1930260

Introduction
Hu n g ry n ak i i s an o n l in e p lat fo rm
fo r cu sto mers t o o rd er fo o d fo r
d el i v ery. C u st o mers can o rd er

01 fro m o v er 7 5 0 rest au ran t s in

Dh ak a, C h i tt ag o n g , an d S y l h et .

On it s web si te, u sers can search fo r a

restau ran t o f t h ei r ch o ice b ased o n t h ei r
l o cat io n an d th en p l ace an o rd er fo r
d el i v ery. M o st o f t h e o rd ers are id eal ly 02
d el i v ered wi th in an h o u r..

Ah mad AD, is t h e co -fo u n d er an d CE O o f

03 Hu n g ry Nak i
 History
1 2 3

1 2 3

When HungryNaki started in By providing a user-friendly online

Bangladesh in 2013, it was a platform that made it simple for HungryNaki formed relationships with
watershed moment for the nation's customers to order meals from a range some of the most well-known and well-
food sector. of restaurants and cuisines liked restaurants in the nation
 SIGNIFICANCE OF THE STUDY

The study explored consumers' positive attitudes towards online food delivery
services, highlighting the convenience and ease of use. Consumers try different
companies to find the best service, and the information can help companies improve
and consumers make informed choices.
Research
To ev alu at e h ow cli en ts are

Objective 01 co mmu ni cat ed wit h

To foster a café requesting framework with

versatile application in light of the client server
application
02

To figure out what elements influence clients

03 when they request food on the web

To figure out what elements influence clients

when they request food on the web 04
Research Methodology
• This research is all about HungryNaki which is one of the popular platforms, in the online food industry

• Our survey was conducted online

• The total number of respondents was 50

• The survey was based on 16 different questions

• We collected data through Google form

• The popular Likert scales, the Simple attitude scaling, and the numerical scale were all used in the questionnaire's
design.

• Utilized the software IBM SPSS to evaluate the information gathered from the respondents
Descriptive Analysis & Reliability test

On average how many hours a week do you use

HungryNaki app?
 Are the deli very man ca pable to navigate
HungaryNaki is trustworthy and honest
your exact informat i on?
 Summary

The data analysis of the organization shows that the company has been experiencing growth in terms of the
number of orders and revenue. The majority of orders are placed for fast food and Chinese cuisine. However,
the average order value has been decreasing, indicating that customers are ordering more frequently but with
smaller orders. The delivery time has also decreased, which indicates an improvement in the company's
delivery services.
 Recommendation

Provide excellent
Improve delivery Increase restaurant
customer service User experience
times choices
 CONCLUSION

HungryNaki has been able to establish itself as a leading food delivery platform
in the country. The company's steady growth in revenue and number of orders is a
testament to its success in the market. However, there is still room for improvement,
particularly in delivery time and range of services.
THANK YOU