FUN TASK TRICK

QUALITY
MONITORING

Nurseha
Quality Assurance
PT. United Tractors, Tbk
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 MY PROFILE

NURSEHA
S1 Fisip Komunikasi, Jurnalistik

Inbound Telesupport Quality Assurance

2011 – 2012 2012 – 2013 2013 – Now
 IDEA & CREATIVITY
Challenge Creativity Result
Centralize Fun Quality Score
Mapping Quality Score 2014

Treatment
91
88
86
85 85 85

Januari Februari Maret

Target ACH
 IDEA & CREATIVITY
Challenge Creativity Result
Unstable Task & Trick Stable Quality Score
Quality Score - Tandom Quality Score HO 2014
- Quiz 92
91 91

- Trick Magic 90
89
88
89 Target
ACH
87 87
86
85 85 85 85
84
83
82
Januari Februari Maret
 WORK PROGRAM
Challenge Time Frame

Quiz On The Spot New Program

Bedah Tiket Monday - Friday

Once a week
Fun Demo Log In
For 4 Services

Konsolidasi Once a year

 Cruising
SELF DEVELOPMENT
The
Knowledge

Surprise
Trainee Visit
Of
Trainer

Karate
Practice
 SELF ACHIEVEMENT

Best Quality
Assurance Semester II
Best Employee 2013
Of The Year 2012

Best Striker
Telesupport Of The
Month, 9th times
 WORK ACHIEVEMENT
No KPI (Key Performance Indikator) Target ACH
1 Attendance 100% 100%
2 Tapping Striker 10 Kali 21 Kali
3 Real Time Monitoring Tapping 3 Kali 6 Kali
4 Role Play 3 Kali 6 Kali
5 Observation 1 Kali 3 Kali
6 Quiz/Test Product&Prosedure Knowladge 85 Poin 100 Poin
TAPPING
STRIKER RTM
Target 10 Kali Target 3 kali
Achieve 21 Kali Achieve 6 Kali
WHY ME

Think Fast
Learn Fast

Do The Best
.. If You Can Dream It
..You Can Do It..