CHAPTER 7-REVIEW

ORGANISATION AND MANAGEMENT

• ORGANISATIONAL STRUCTURE: refers to the levels of management
and division of responsibilities within an organisation.
• ORGANISATIONAL CHART: refers to a diagram that outlines the
internal management structure.
• CHAIN OF COMMAND: is the structure in an organization which allows
instructions to be passed down from senior management to lower
levels of management.
• SPAN OF CONTROL: The span of control is the number of subordinates
working directly under a manager.
 Business A- Organisation chart Business B- Organisation chart

Business A has a tall structure and a long Business B has a wide structure and a short
chain of command chain of command
• The role and functions of management is as follows:
• PLANNING (involves settings aims and targets)
• ORGANISING ( organising people and resources)
• COORDINATING ( bringing people in the organization together)
• COMMANDING (Instructions and guidance must be provided by
managers. It is also their responsibility to make sure that the tasks are
carried out by people below them in the organisation.)
• CONTROLLING (Managers must try to measure and evaluate the work
of all individuals and groups to make sure that they are on target. )
• LINE MANAGERS have direct responsibility for people below them in
the hierarchy of an organization
• STAFF MANAGERS are specialists who provide support, information
and assistance to line managers.
• DELEGATION means giving sub ordinate the authority to perform
particular tasks
• TRADE UNION is a group of employees who have joined together to
ensure their interests are protected.
• LEADERSHIP STYLES are the different approaches to dealing with
people and making decisions when in position of authority
• There are 3 main leadership styles:

AUTOCRATIC LEADERSHIP DEMOCRATIC LEADERSHIP LAISSEZ FAIRE

LEADERSHIP

Autocratic leadership is Democratic leadership gets Laissez-faire leadership

where the manager other employees involved makes the broad
expects to be in charge of in the decision-making objectives of the business
the business and to have process. known to employees, but
their orders followed. then they are left to make
their own decisions and
organize their own work.