FLASH CARD SNIPPETS

MR TIPP
( (CULLED FROM THE CULTURE BIBLE)
MUTUAL RESPECT

Bimbo is an active worker in ABC Branch. She is

consistent with her duties.
On Monday, she attended to a customer politely,
after a few minutes the customer came back
stating the money he was paid was not complete.
She tried to explain to him, but the customer
slapped her.
If you were Bimbo, what would you do next?
 MUTUAL RESPECT

A senior was holding a meeting in the only

available meeting room which had been earlier and
appropriately booked by Shola.
Shola walked into the room and sees a senior and
his meeting partner using this same meeting room.

If you were the senior/Shola what would you do?

 MUTUAL RESPECT

Mr Dotun is currently attending to a lot of

customers.

While he was attending to the next customer.

An HNI walked in, refused to use the queue and
walked straight to him to deposit a bulk sum.

If you were Mr Dotun,

What would be your next move?
 TEAM -WORK

Wale’s supervisor fell ill and nominated Wale to

head a task he had never handled before. He had a
few days to prepare.
Wale had the responsibility of pitching the idea to
the executives. Thoughts ran through his mind.
Take it or Leave it?
If you were Wale what would you do?
 TEAM-WORK

Bimpe a Marketing Associate met a prospect just

outside the bank. However, the BDM of the
branch summoned her to handle an urgent
transaction.
She had to leave the prospect with her team
member Funsho to convince the prospect to open
an account.

Funsho successfully onboarded the customer.

Who would the account be tagged to?
 TEAM-WORK

Emeka, a customer service Officer in Ogba branch

had a lot of customers in front of him due to this
he was overwhelmed. Chioma, his colleague
however had a much lighter task.

If you were Chioma what would you do?

Step in or Let Emeka handle it himself?
 INNOVATION

Musa has been working for ten years but recently

heard of a trend in his field, this trend is beneficial
to his department. He is currently working on a
project that intersects with this new trend.

If you were Musa how would you approach the

project?
 INNOVATION

An Alat customer walks into the branch to make a

withdrawal stating that his debit card got missing.
An ALAT account’s mandate does not show the
account holders picture on the traditional Banking
portal due to the nature of the account.
If you were the one attending to the customer,
what would you do;
Turn the customer away or find a way around it?
 INNOVATION

Mrs. Onyeka wants to withdraw money from the

branch to pay at the hospital bill for her little
child so he could get treated.

There is currently a network downtime in the

branch which means there is no way to verify
who the owner of the account is or how much is
in the account.

If you were attending to her, how would you go

about it?
 PERFORMANCE DRIVEN

Amaka is a Marketer: She is saddled with the

responsibility of meeting her targets.
She has been exceeding her targets, but the list of
promotion came out recently and her name was
not on the list. She wondered why?

If you were Amaka what would be your attitude

to work?
 PERFORMANCE DRIVEN

Chisom was invited to join a group of individuals

brainstorm on ideas that will move the
organization forward. She accepted, however she
attended the first meeting and realized she was
surrounded by highly knowledgeable individuals.
She realized she needed to read more to be
productive in those meetings.

If you were Chisom what would you do?

 PERFORMANCE DRIVEN

Kenechukwu works with the cards Unit. Daily

there are calls from customers to complain about
errors on transactions.
Kenechukwu is not content with the operations so
he thinks of a solution that can help with the
reduction of complaints.
He decides to take an online course that can help
bring his idea to life.
The course fee is half of his salary.

if you were Kenechukwu, what decision would

you make?
 PROFESSIONALISM

Mrs. Badejo and her friend Tobi opened separate

accounts in the bank. However, Mrs. Badejo
came into the branch one day to speak to their
Relationship marketer stating that Tobi had been
sick and that she needed to confirm on Tobi's
behalf how much she had in her account.

If you were the Relationship Marketer, how

would you handle this?
 PROFESSIONALISM

Yemi a brand specialist, uploaded an article on

behalf of the bank on the social media platform.
He had verified before uploading however, a
customer stumbled on the article and pointed out
a wrong information using insulting words on
Yemi. Yemi went further to verify one more time
but later realized the customer was wrong.

If you were Yemi, how would you handle the

situation?
 PROFESSIONALISM

Kunle is an HR personnel that works with a team

of specialists.

He recently had a conversation with an external

firm who promised to grant him a contract in
exchange with transferring details of the bank.
They promised him that the details will not be
exposed.
Kunle needs this contract desperately.

If you were Kunle, what would be your next

move?