The Banking

Ombudsman
Scheme 2006
INTRODUCTION TO THE BANKING OMBUDSMAN SCHEME 2006
WHO IS THE
BANKING OMBUDSMAN?
The Banking Ombudsman is a retired senior
official appointed by the Reserve Bank of India
(RBI). They act as a quasi-judicial authority,
meaning they have some of the same powers as
a judge but operate outside the formal court
system.
 POWERS OF BANKING OMBUDSMAN

Authority to
Obtain Summary Proceedings
Information

Appellate
Access to
Authority
Documents

Confidentiality
of Information
BENEFITS OF USING THE BANKING OMBUDSMAN
SCHEME
The Banking Ombudsman Scheme offers several advantages to bank customers facing issues with their banks.

• Cost-effective

• Faster Resolution

• Simpler Process

• Fair and Impartial

• Empowerment

• Improved Banking Practices

WHEN CAN YOU APPROACH THE BANKING OMBUDSMAN?

1 2 3 4 5

NON-
CARD-
ACCOUNT CHARGES AND LOAN COMPLIANCE
RELATED
ISSUES FEES GRIEVANCES WITH RBI
PROBLEMS
REGULATIONS
 FILING A COMPLAINT

GATHER IDENTIFY THE BO DOWNLOAD THE

DOCUMENTATION OFFICE COMPLAINT FORM

SUBMIT THE
FILL OUT THE FORM
COMPLAINT
ANALYSIS OF
COMPLAINT TRENDS
• Complaint Statistics

• Common Complaints

• Regional Variations

• Impact of Technology
WHICH COMPLAINTS
ARE REJECTED?
WHICH COMPLAINTS ARE

REJECTED?
THE DUTIES OF
THE BANKING OMBUDSMAN
CONCLUSION
 THE END

By
Mohammed Mohsin
Ahmed Hamza