Professional Documents
Culture Documents
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–1
Communication Skills
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–2 2
Communication Skills
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–3 3
Trends in the New Workplace
Feedback
travels to
sender
NOISE
Sender
Sender Sender
Sender Receiver
Receiver Receiver
Receiver
has
has encodes
encodes Channel carries message decodes
decodes “understands”
“understands”
idea
idea message
message message
message message
message
NOISE
Possible
Possible additional
additional
feedback
feedback to
to
receiver
receiver
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–5 5
The Process of Communication
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–6 6
Barriers to Effective Listening
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–7 7
Barriers to Effective Listening
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–8 8
Ten Misconceptions About
Listening
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–9 9
Ten Misconceptions About
Listening
• Listening is easy and requires little energy.
• Fact: Active listeners undergo the same
physiological changes as a person jogging.
• Listening and hearing are the same process.
• Fact: Listening is a conscious, selective
process. Hearing is an involuntary act.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–10 10
Ten Misconceptions About
Listening
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–11 11
Ten Misconceptions About
Listening
• Speakers are totally responsible for
communication success.
• Fact: Communication is a two-way street.
• Listening is only a matter of understanding a
speaker’s words.
• Fact: Nonverbal signals also help listeners gain
understanding.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–12 12
Ten Misconceptions About
Listening
• Daily practice eliminates the need for
listening training.
• Fact: Without effective listening training, most
practice merely reinforces negative behaviors.
• Competence in listening develops naturally.
• Fact: Untrained people listen at only 25 percent
efficiency.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–13 13
Tips for Becoming an
Active Listener
• Stop talking.
• Control your surroundings.
• Establish a receptive mind-set.
• Listen for main points.
• Capitalize on lag time.
• Listen between the lines.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–14 14
Tips for Becoming an
Active Listener
• Judge ideas, not appearances.
• Hold your fire.
• Take selective notes.
• Provide feedback.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–15 15
Nonverbal Communication
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–16 16
Nonverbal Communication
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–17 17
Nonverbal Communication
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–18 18
Tips for Improving Your
Nonverbal Skills
• Establish and maintain eye contact.
• Use posture to show interest.
• Improve your decoding skills.
• Probe for more information.
• Avoid assigning nonverbal meanings out
of context.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–19 19
Tips for Improving Your
Nonverbal Skills
• Associate with people from diverse
cultures.
• Appreciate the power of appearance.
• Observe yourself on videotape.
• Enlist friends and family.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–20 20
Culture and Communication
Good communication
demands special
sensitivity and skills
when communicators
are from different
cultures.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–21 21
Culture and Communication
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–23 23
Comparing U.S. and
Foreigner’s Views
U.S Persons’ Views Foreigners’ Views
of Themselves of U.S. Persons
Profit-oriented Materialistic
Resourceful, ingenious Work-oriented; deals more
important than people
Individualistic, Self-absorbed, equating
progressive “new” with “best”
Dynamic, find identity in Driven
work
Enthusiastic, prefer hard- Deceptive, fearsome
sell
Open Weak, untrustworthy
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–24 24
Proverbs Reflect Culture
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–25 25
Proverbs Reflect Culture
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–26 26
Proverbs Reflect Culture
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–27 27
High-Context and
Low-Context Cultures
High Context
Japanese
Arab
Latin American
Spanish
English
Italian
French
North American
Scandinavian
German
Swiss
Low Context
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–28 28
High-Context and
Low-Context Cultures
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–29 29
Improving Communication
With Multicultural Audiences
• Oral Messages
• Learn foreign phrases.
• Use simple English.
• Speak slowly and enunciate clearly.
• Observe eye messages.
• Encourage accurate feedback.
• Check frequently for comprehension.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–30 30
Improving Communication
With Multicultural Audiences
Oral Messages (continued)
• Accept blame.
• Listen without interrupting.
• Remember to smile!
• Follow up in writing.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–31 31
Improving Communication
With Multicultural Audiences
• Written Messages
• Adapt to local formats.
• Use short sentences and short paragraphs.
• Avoid ambiguous expressions.
• Strive for clarity.
• Use correct grammar.
• Cite numbers carefully.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–32 32
Effective Communication With
Diverse Workplace Audiences
• Understand the value of differences.
• Don’t expect total conformity.
• Create zero tolerance for bias and
stereotypes.
• Practice focused, thoughtful, and open-
minded listening.
• Invite, use, and give feedback.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–33 33
Effective Communication With
Diverse Workplace Audiences
• Make fewer workplace assumptions.
• Learn about your own cultural self.
• Learn about other cultures and identity
groups.
• Seek common ground.
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–34 34
End
Essentials
Essentials of
of Business
Business Communication,
Communication, Asian
Asian Edition
Edition Ch. 1–35