Professional Documents
Culture Documents
Chap003 National Environment+5-11 SocioCulture+Eco+Natural+pl+legal
Chap003 National Environment+5-11 SocioCulture+Eco+Natural+pl+legal
Nation environments:
cultural, natural, economics, politics
Forces
McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
2
Nation culture
5-2
1-2
Rules of Thumb for Business
Conduct Across Cultures
Be prepared
Slow down
Establish trust
Understand the importance of language
Respect the culture
Understand the components of culture
5-3
1-3
What is Culture?
LO1
5-4
1-4
Discussion 1: Vietnamese and
American culture
5-5
1-5
Ethnocentricity
LO1
5-6
1-6
Culture Affects All
Business Functions
Marketing
Variation in attitudes and values affects marketing
mix
Human Resource Management
Evaluation of managers
Attitudes toward authority
Production
Attitude towards change
LO1
5-7
1-7
Sociocultural Components
Culture is reflected in
aesthetics
attitudes and beliefs
religion
materialism
language
societal organization
legal characteristics
political structures
LO2
5-8
1-8
Aesthetics
Aesthetics refers to culture’s sense of beauty and
good taste
Art conveys meaning
Colors, symbols, numbers--Nike air
Architectural style differences
Feng shui (decorate house for good fate)
Music and Folklore
Musical tastes vary
Folklore discloses way of life
Cowboys in Chile or Argentina
Mexican singing cricket
LO2
5-9
1-9
Discussion : Color and beauty
5-10
1-10
Attitudes and Beliefs
LO2
5-11
1-11
Attitudes Toward
Achievement and Work
Germans put leisure first and work second
The demonstration effect
Result of having seen others with desirable goods
Job Prestige
The distinction between blue-collar workers and
office employees
Professional order of hierarchy
LO2
5-12
1-12
Religion
LO2
5-13
1-13
Will This Work?
LO2
5-14
1-14
Primary Asian Religions
Hinduism
Caste system
Society is divided into four groups (plus the
outcasts)
Each is assigned a certain class of work
Buddhism
Reform of Hinduism
Jainism (Mahavira a contemporary of Buddha)
Nonviolence a major principle
Sikhism
Bridge between Hinduism and Islam
LO3
5-15
1-15
Primary Asian Religions
Confucianism
Inseparable from Chinese culture
Taoism
Lao Tzu, contemporary of Confucius
Shintoism
Indigenous to Japan
LO3
5-16
1-16
Islam
Islam is the youngest and second largest faith
1.3 billion followers
In comparison, Christianity has 2 billion
adherents
Muhammad is Founder
Prophet of God and head of state
Holy Book Koran
LO3
5-17
1-17
Islam
Five Pillars of Faith
Confession of faith
Five daily prayers
Charity
Ramadan fast
Pilgrimage to Mecca
Jihad – holy war
Sunni-Shia Conflict
Conflict gives rise to violent clashes
LO3
5-18
1-18
Religions of the World
LO3
5-19
1-19
Animism
Animism
Spirit worship, including magic and
witchcraft (magic skills)
Everything in nature has its own spirit or
divinity (image a gods or holy symbol)
LO3
5-20
1-20
Spoken Language
LO6
5-21
1-21
Language and Translation
Translation
The ability to speak the language well does
not eliminate the need for translator
Use back translation to avoid translation
problems
Japanese hotel: “You are invited to take
advantage of the chambermaid.”
Bangkok dry cleaner: “Drop your trousers
here for best results.”
Vietnamese reception confuse “hai muoi
tam” with “hai nguoi tam”.
LO6
5-22
1-22
Language Issues
LO6
5-23
1-23
Unspoken Language
Nonverbal communication
Gestures vary tremendously from one region
to another
Closed doors convey different meanings
Office size has different meanings in various
cultures
Conversational distance small in Middle East
Gift giving has specific etiquette in each culture
Gift or bribe?
Questionable Payments
LO7
5-24
1-24
Societal Organization
Kinship
Extended family
includes blood and marriage relatives
Member’s responsibility
Although the extended family is large, each
member’s feeling of responsibility to it is
strong
Associations
Social units based on age, gender, or common
interest, not on kinship
LO8
5-25
1-25
Societal Organization
Associations
Age is an important market segment criterion
Gender
As nations industrialize, more women enter the
job market and assume greater importance in
the economy
Free association
people joined together by a common bond:
political, occupational, religious or recreational
LO8
5-26
1-26
Understanding National Cultures
LO9
5-27
1-27
Hofstede
Value Dimension Scores
LO9
5-28
1-28
Individualism versus Collectivism
Collectivistic cultures
People belong to groups that are supposed
to look after them in exchange for loyalty
Individualistic cultures
People look after only themselves and the
immediate family
LO9
5-29
1-29
Large versus Small
Power Distance
Power distance refers to the extent to which members
of a society accept the unequal distribution of power
among individuals
In large-power-distance societies employees
believe their supervisors are right; employees do
not take any initiative in making non-routine
decisions
LO9
5-30
1-30
Strong versus Weak
Uncertainty Avoidance
Uncertainty avoidance refers to the degree to which
members of a society feel threatened by ambiguity
and are rule-oriented
Employees in high uncertainty-avoidance cultures
tend to stay with their organizations
Japan, Greece, and Portugal
Those from low uncertainty-avoidance nations are
more mobile
United States, Singapore, and Denmark
LO9
5-31
1-31
Power Distance and
Uncertainty Avoidance
LO9
5-32
1-32
Individualism and
Power Distance
LO9 5-33
1-33
Masculinity versus Femininity
Masculinity versus femininity refers to the degree
to which the dominant values in a society
emphasize assertiveness, acquisition of money,
and status
Masculinity
achievement of visible and symbolic
organizational rewards
Femininity
emphasize relationships, concern for
others, and the overall quality of life
LO9
5-34
1-34
Material Culture
LO3
5-35
1-35
Technology
Technology is a mix of usable knowledge that
society applies and directs toward attainment of
cultural and economic objectives
LO4
5-36
1-36
Importance of Technology
Technology
enables a firm to be competitive in world markets
can be sold or be embodied in the company’s
products
can give a firm confidence to enter a foreign
market
enables the firm to obtain better than usual
conditions for a foreign market investment
LO4
5-37
1-37
Importance of Technology
Technology
enables a company with only a minority equity
position to control a joint venture
can change the international division of labor
causes major firms to form competitive
alliances
LO4
5-38
1-38
Material Culture - Technology
LO4
5-39
1-39
Material Culture - Technology
Appropriate Technology
The technology (advanced, intermediate, or
primitive) that most closely fits the society
using it
Boomerang Effect
Situation in which technology sold to
companies in another nation is used to
produce goods to compete with those of
the seller of the technology
LO4
5-40
1-40
Technology in logistics
5-41
1-41
Information Technology
LO5
5-42
1-42
Competitive Advantage:
Porter’s Diamond
Source: Reprinted by permission of the Harvard Business Review. “The Competitive Advantage of Nations” by Michael E.
Porter,
March–April 1990, p. 77. Copyright © 1990 by The President and Fellows of Harvard College; all rights reserved.
LO1
5-43
1-43
Factor Conditions
The Cornerstone of Porter’s Diamond
Basic Factors
Derived from the country’s location
Inherited
Topography,climate, natural resources
Can be a source of a nation’s competitive
advantage
Lack of such resources can lead to innovation
Advanced Factors
Those a country can mold
Labor force, infrastructure
LO1
5-44
1-44
Why Switzerland Makes Watches
LO1
5-45
1-45
Natural Resources
Key issues
Location, topography, and climate
Energy and non-fuel minerals
Stewardship issues--environmental
sustainability
LO2
5-46
1-46
Location
Topography
Climate
Sources of Energy
Non-fuel Minerals
Environmental sustainability
LO2
5-47
1-47
Location Affects Political
Relationships
Austria took advantage of its location to
increase trade with the east
become the principal financial intermediary
between western and eastern europe
strengthen its role as the regional headquarters
for international businesses operating in
Eastern Europe
engage in passive processing
LO2
5-48
1-48
Geographic Proximity
and Trade Relationships
Geographic proximity is often the major reason for
trade between nations
Faster delivery, lower freight costs
Major factor in formation of trade groups such as
EU, EFTA, and NAFTA
Chile exports grapes, peaches, raspberries to the
U.S. November - March
LO2
5-49
1-49
Topography
1-50
Dis 2: Make raw material of Platics
in Quatar (LLDPE Distribution
case)
Quatar is oil export nation. So that almost oil
cartel have a plant here. Mitsui (japanese
firm) invested $ 10 Bill. In making LLDPE (a
plastic material for making shopping bag) in
1992.
1. Why did Mitsui firm choose Quatar for
invest?
2. Pls talk about the advantage of location?
5-51
1-51
Mountains and Plains
Divide Markets
Spain: five regions with different cultures and three
different languages
Switzerland: half the size of Maine
Four languages
35 dialects
Different TV and Media networks
China: dozens of languages
Colombia: four separate markets
LO2
5-52
1-52
Mountains and Plains Affect
Population Characteristics
Afghanistan
10 major
ethnic
groups
33
languages
40% of
population
lives above
6,000 ft
In U.S. two
peaks east of
Mississippi over
6,000 ft LO2
5-53
1-53
Deserts and Tropical Plains
Deserts and tropical plains can
separate markets
increase the cost of transportation
create concentrations of population
Australia
Continent the size of the U.S. but with only 19
million inhabitants
Population concentrated in
coastal areas; in and around state capitals
the southeastern fifth of the nation
LO2
5-54
1-54
Tropical Forests
LO2
5-55
1-55
Bodies of Water
Bodies of water
attract people and facilitate transportation
Inland waterways provide inexpensive access to
markets
LO3
5-56
1-56
7-11
Bodies of Water
Major Inland Waterways
Rhine Waterway
Main transportation artery of Europe
Carries a greater volume of goods than do the
combined railways that run parallel to it
The Amazon River in South America
The Tigris-Euphrates (Iraq), the Ganges (India), and
the Indus (India) Rivers is Asia
The Great Lakes, the St. Lawrence and the
Mississippi River in the United States
LO3
5-57
1-57
Outlets to the Sea
LO3
5-58
1-58
Dis 3: Location of cement
plants
1. Why does cement firm choose the
location near the outlets of the sea?
2. What is about the name of cement
firm near outlets of the sea in your
country?
5-59
1-59
Climate
Climate refers to temperature, precipitation, and wind
Climate
is the most important element of the physical
forces
sets the limits on what people can do both
physically and economically
influences economic development
can impede distribution
LO4
Ho chi Minh city and Hanoi capital 5-60
1-60
Natural Resources
LO5
5-61
1-61
Energy
Renewable
Hydroelectric
Solar
Wind
Geothermal
Waves
Tides
Biomass (ethanol)
Ocean thermal energy
Non–Renewable
Petroleum
Nuclear Power
Coal
Natural Gas
LO5
5-62
1-62
Energy
Conventional sources - Oil
Estimates of reserves change
Discoveries continue in proven fields
Governments allow new exploration and production
New techniques enable greater output from wells
already in operation
Automated, less expensive equipment lowers
drilling costs
LO5
5-63
1-63
World Oil Reserves by Country
as of January, 2007 (billion barrels)
Reserve to % Share of
Proved
Rank Country Production World
Reserves
Ratio (Years) Production*
1 Saudi Arabia 262.3 75 13.3
2 Canada 179.2 10 1.8
3 Iran 136.3 83 5.7
4 Iraq 115.0 168 2.6
5 Kuwait 101.5 110 3.5
6 UAE 97.8 106 3.5
7 Venezuela 80.0 107 2.7
8 Russia 60.0 18 12.6
9 Libya 41.5 65 2.3
10 Nigeria 36.2 37 3.6
11 Kazakhstan 30.0 23 1.5
12 United States 21.8 11 7.2
13 China 16.0 14 5.0
14 Qatar 15.2 50 1.2
Data source: Reserves: “Worldwide Look at Reserves and Production,” Oil & Gas Journal,
104:47(December 18, 2006), pp.24-25. From Energy Information Administration, World Oil Markets LO5
Analysis to 2030, http://www.eia.doe.gov/emeu/international/oilreserves.html 5-64
1-64
Petroleum-Unconventional
Sources
Unconventional sources of petroleum include
Oil sands
Primarily in Athabasca, Alberta, Canada.
Oil-bearing shale
Largest sources in Utah, Colorado, and
Wyoming
Coal
Used primarily in South Africa
LO5
5-65
1-65
Other Non-Renewable
Energy Sources
LO5
5-66
1-66
Renewable Energy Sources
LO5
5-67
1-67
Kyoto Protocol
LO5
5-68
1-68
Economic and
Socioeconomic Forces
McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
Impact of Economic Forecast
on Firm’s Functional Areas
LO1
5-70
1-70
Economic Forces
are Uncontrollable
Most significant forces for managers
Firms assess and forecast economic conditions
National and international level
Data published by governments and international
organizations
World Bank, IMF, UN, OECD
CIA, US DOC
Private economic consultants
The Economist Intelligence Unit
Business International
Chase Econometrics
LO1
5-71
1-71
Purpose of Economic Analysis
Appraise the overall economic outlook
Assess the impact of possible changes on the
firm
Foreign market entry makes economic analyses
more complex
Foreign environment: many national
economies
International environment: national economies’
interaction
LO1
5-72
1-72
Dis 1: What do you do when
you are leader of a nation?
1. Pls remember mercantile exchange
discussion? How does the
speculator look for and base on?
2. What do you think your government
action now? Good or not good?
Why?
5-73
1-73
VN government action
5-74
1-74
Government take care of the
following economics factors
5-75
1-75
Annual Rates of Inflation in
Consumer Prices for Selected Countries
Country-
1995 2000 2008
% Change
Angola 2,672 325 9
Congo, Dem.
542 550 9
Republic of
Zimbabwe 23 56 138,000
Turkey 94 55 5
Belarus 709 169 10
Georgia 163 4 8
Russia 197 21 8
Turkmenistan 1,005 8 9
Ukraine 376 28 11
Brazil 66 7 4
Ecuador 23 96 2
Uruguay 42 5 7
Myanmar 29 -2 28
1995 data from International Monetary Fund, World Economic Outlook, October 2000,
www.imf.org/external/pubs/ft/weo/2000/02/index.htm (June 17, 2008). 2000 and estimated 2008 data from
International Monetary Fund, World Economic Outlook 2007,
http://www.imf.org/external/pubs/ft/weo/2007/02/pdf/tblPartA.pdf (June 17, 2008). LO2
5-76
1-76
Levels of Economic Development
Developed
All industrialized nations
Most technically developed
Developing
Lower income nations
Less technically developed
NIE: Taiwan, HK, Singapore, S. Korea
NIC: NIE and Brazil, Mexico, Malaysia, Chile,
Thailand
Emerging Markets BRIC: Brazil, Russia, India, China
Most watched by businesses
LO2
5-77
1-77
Important Economic Indicators
Gross National Income (GNI)
GNI/capita
Income Distribution
Private consumption
Unit labor costs
Exchange rates
Inflation rates
Interest rates
LO3
5-78
1-78
Socioeconomic Dimensions
Total Population
Most general indicator of potential market size
Population size not a good indicator of economic
strength and market potential
Age Distribution
Developing countries have younger populations
than industrial countries
Birthrates decreasing worldwide
Developing countries account for over 3/4 of the
world population
LO3
5-79
1-79
Population Growth of the World’s
10 Most Populated Countries by 2050
LO3
5-80
1-80
Socioeconomic Dimensions
Population Density
Number of inhabitants per area unit
Product distribution and communications
simpler and cheaper in densely populated
countries
Population Distribution
How inhabitants are distributed across a nation
Rural-to-urban shift
LO3
5-81
1-81
Purchasing Power Parity
In Thailand 1,235 Baht buys what $107.85 buys in the U.S.
1,235 Baht / $107.85 = 11.45
PPP rate is $1 = 11.45 Baht
LO4
5-82
1-82
Private Consumption Based on
Purchasing Power Parity
LO4
5-83
1-83
Human Development Index
Economic growth is not synonymous with economic
development
The human needs approach defines economic
development as the reduction of poverty,
unemployment, and inequality in the distribution of
income
HDI (UN index) measures
Long and healthy life - life expectancy
Ability to acquire knowledge - adult literacy
Access to resources needed for a decent standard of living -
GDP/capita
LO7
5-84
1-84
Technology-profit pyramy: Chinese lesson
Area
Countries
85 1-85
Political Forces
McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
Ideological Forces
Communism
Government should own all the major
factors of production
Labor unions are government-controlled
This ideology persists in few countries
Capitalism
An economic system in which the means of
production and distribution are for the most
part privately owned and operated for
private profit
LO1
5-87
1-87
Ideological Forces
Socialism
In an extreme form socialist governments can
control public utilities and some basic means of
production
Socialist governments rarely perform in ways
consistent with a “pure” doctrine
Many European countries including Great Britain,
France, Spain, Greece, Germany, Italy, Austria,
and others have practiced a form of socialism
LO1
5-88
1-88
Conservative or Liberal
1-89
Unfair Competition?
LO2
5-90
1-90
Government Protection
Terrorism
Unlawful acts of violence committed for a wide
variety of reasons,
Economic gain: ransom (take money in exchange
something)
To overthrow (let down) a government
To gain release of imprisoned colleagues
To exact revenge (beat for beat) for real or
imagined wrongs
To punish nonbelievers of the terrorists' religion
LO3
5-91
1-91
Government Protection
World wide terrorist groups: a new trend
Government-sponsored terrorism: act of war
Countries finance, sponsor, and train
terrorists and/or provide sanctuaries
(church/pagoda) for them
LO3
5-92
1-92
Government Protection
Kidnapping for Ransom
Victims held for large ransoms
Columbia and Peru are dangerous places for
American executives
U.S. executives practice “commando
management” to avoid kidnap risk
Arrive secretly, meet for a few days and fly off
before kidnappers learn of their presence
Such behavior is suggested when operating in
countries that are on the U.S. State Department’s
warning list
LO3
5-93
1-93
Countermeasures by Industry
LO3
5-94
1-94
Government Stability
Stable Government
Maintains itself in power and whose fiscal,
monetary and political policies are
predictable and not subject to sudden,
radical changes
Unstable Government
Cannot maintain itself in power or makes
sudden, unpredictable, or radical policy
changes
LO5
5-95
1-95
Traditional Race
Traditional hostilities (deeply hate) refer to
long-standing enmities between tribes, races,
religions, ideologies, or countries
Arab countries -Israel
Hutus and Tutsis in Burundi and Rwanda
Tamils and Sinhalese in Sri Lanka
LO5
5-96
1-96
Country Risk Assessment
LO6
5-97
1-97
Country Risk Assessment
Types of Country Risks
Political: wars, revolutions, coups (dare to
make politic problem)
Economic
Financial: BOP deficits
Labor: low productivity, militant (fighting)
unions
Legal: underdeveloped laws concerning
business
Terrorism
LO6
5-98
1-98
Dumping
LO7
5-99
1-99
Subsidies and
Countervailing Duties
LO7
5-100
1-100
Intellectual Property and
Other Legal Forces
McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
International Legal Forces
LO1
5-102
1-102
Sources of International Law
LO2
5-103
1-103
Extraterritoriality
LO2
5-104
1-104
Intellectual Property
LO4
5-105
1-105
Intellectual Property
Patents - protection
International Convention for the Protection of
Industrial Property
European Patent Organization (EPO)
The World Intellectual Property Organization
(WIPO)
LO4
5-106
1-106
Intellectual Property
Trademarks
Protection varies by country, 10 to 20 years
Madrid Agreement of 1891
General American Convention for
Trademark and Commercial Protection
Bilateral basis in friendship, commerce, and
navigation treaties
LO4
5-107
1-107
Intellectual Property
Trade names
Protected in countries that adhere to the
Convention for the Protection of Industrial Property
Copyrights
Protection provided under the Berne Convention of
1886 which is adhered to by 77 countries
Universal Copyright Convention of 1954 adopted by
92 countries
LO4
5-108
1-108
Common Law or Civil Law?
Common Law
Jurisdiction has more power to expand rules to
fit particular cases
Civil Law
Jurisdiction is bound by the words in the code
Much more predictable
Religious law
Islam , hindu…
5-109
1-109
Taxation
Non-revenue tax purposes
To redistribute income
Discourage consumption of products such as
tobacco and alcohol
Encourage purchase of domestic rather than
imported products
LO5
5-110
1-110
Antitrust Laws
Antitrust laws
Laws to prevent price fixing, market sharing, and
business monopolies
Competition policy
The European Union equivalent of antitrust laws
The U.S. and the EU have attempted to enforce their
antitrust laws extraterritorially
Japan’s Fair Trade Commission
The “toothless tiger”
Japanese companies are incorporating antitrust
thinking into their strategy
LO6
5-111
1-111