CHALLENGES BEST SUITED TO DT Lecture 3&4

P R E PA R E D A N D C O M P I L E D F O R M B A 2 0 2 3
STUDENT EXERCISE (1 OF 3)
Problem: I have forgotten the password of
my IRCTC account. I have been directed to
a re-set it. It comes with certain riders i.e.
The password must have:
1. Minimum 8 digits
2. use of minimum 1 uppercase and
lowercase
3. Special letters
4. use of numbers
Chances to get it correct every time
EXERCISE 2 0F 3 (C/F)
What is? What if? What wows? What works?
? ? ?

Name: Real Product, Real issues

UX: Faculty (Female)
Product: Sennheiser Body pack transmitter
Usage: During Lectures
Visible stated issues: Position to get it attached
Sample Solution: ?
Time: Can’t be solved in the class (only to make them think about it)
PROCESS OF DT SHALL
ANSWER 4 QUESTIONS
A START OF DISCUSSION : 3 OF 3

https://www.ijert.org/forest-fire-a-cas https://nmcg.nic.in/NamamiGanga.as
e-study-on-the-four-national-park-of- px
uttarakhand
HOW TO COME OUT OF THIS
LOCKDOWN?
Hungarian way
New Zealand’s way
Germany way
Norway way
New way?
WAYS OF APPROACHING A WICKED
PROBLEM
1. The Egalitarian model
2. The Hierarchical path
3. The Fatalistic manner
4. The Individualist path

How to facilitate clumsy solutions?

Messy decision making procedures creatively combine individualistic, egalitarian,
hierarchical and fatalistic ways of generating clumsy solutions. Procedures that do not
compromise elements of each approach will be less successful than those that do.
APPRAOCHING WICKED
PROBLEM
WAYS OF APPROACHING A WICKED
PROBLEM
How to produce clumsy solutions?
Decision making processes will be particularly clumsy if they also include a means
through which stakeholders can temporarily reduce the influence of their social
relations on their perceptions.
The notion of Hermit: The cultural bias that people adhere to in a particular domain
stems from the social relations they engage in within that domain.
How to facilitate clumsy solutions: by identifying ways in which stakeholders can
temporarily distance themselves from their usual social context.
APPLICATION OF DT
1. Product design (CX)
2. Service and experience design (UX, UI)
3. Business design
4. Leadership
5. Organizational change
UNLEASH POTENTIAL THROUGH
DESIGN THINKING
1. Encourage top managers to champion design thinking initiatives (proactive and
follow up)
2. Balance the teams: intuitive and analytical
3. Set ground rules: minimal
4. Integrate DT into product development
5. Focus on learning and not essentially on the profits

Source: Getting Innovation Right: Design Thinking by Kupp et al (2017), MIT Sloan
Management Review
IMPORTANCE OF DIVERGENT THINKING

1. Words you can think starting from D.

IMPORTANCE OF DIVERGENT
THINKING
1. Items in this classroom