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Restaurant Capability Building Program
Objective: To develop & grow internal talent from Store # 1 leader to Area Manager Role
Audience: ARMs / RMs / RGMs / Café Managers Total Duration of the Journey: 12 Months

Intervention Overview:

The Transition Building Successful Teams Communicate to Connect

• Excelling as a Leader • Motivating & Inspiring Teams • Problem Solving Skills
• Enhancing Customer Experience • Financial Understanding / Store P&L • Planning & Time Management
• Leading High-Performance Teams • Crucial Conversations • Conducting Effective Team Meetings

Level 1 Level 2 Level 3

Competency Based Level 1 (Month 0-4) Level 2 (Month 5-8) Level 3 (Month 9-12) Final Assessment

New Manager Transition – Excelling as

a Leader
Classroom Sessions
Enhancing Customer Experience
Leading High-Performance Teams
Motivating & Inspiring Teams
Financial Understanding / Store P&L
Crucial Conversations
Problem Identification / Solving
Evaluation of Competency through
Planning & Time Management
Assessment Center
Conducting Effective Team Meeting

Digital Learning Learning reinforcement with byte sized online Modules, Videos, Quiz, Case Studies on DIL Academy (LMS)

Action Projects Business Projects for application of learning Project Completion & Submission

Mentor/ Coach Connect Feedback by Mentor/ Coach

Review Project Review 1 Project Review 2 Project Review 3 Final Project Review

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Restaurant Capability Building Program

Selection Criteria:

OT and above Assessment

1 Up Manager
in last 2-year Center Score
Feedback
rating (Mercer)

Need update the

Note: 140 Area Managers will go through the selection process with approx. 50 entering program in 2 batches

numbers
Level 1 Timeline:

First Classroom Session: Second Classroom Project Review & Level 1

16th & 17th May 2024 Session: Assessment: 21st Aug 2024
17th & 18th July 2024

April 24 May 24 June 24 July 24 Aug 24

Ratings qualifier – 25th April 2024 Check-In Follow-Up Check-In Follow-Up

Assessment Center - 30th April 2024 Virtual Session: Virtual Session:
Assessment Center Results – 18th June 2025 14th Aug 2025
03rd May 2024
Manager Feedback Closure -
05th May 2024

©Copyrights 2023 - Devyani International Limited. This material is confidential unless otherwise stated in writing. 3
THANK YOU

www.dil-rjcorp.com
©Copyrights 2023 - Devyani International Limited. This material is confidential unless otherwise stated in writing. 4