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Kuda Service Design

Kuda Service Design

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Published by kays chapanda
kuda
kuda

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Published by: kays chapanda on May 21, 2010
Copyright:Attribution Non-commercial

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07/04/2010

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Midlands State University
P bag 9055 GweruTel: (263) 54 260432Fax: 263) 54 260442
Faculty of CommerceDepartment of Business Management
Surname:ChapandaFirst names:Kudakwashe GraciousRegistration No: R0645087Level: 4.2 (PDP)Programme: Business ManagementBM403 AssignmentQuestion:Design the process for a service business oyour choice. Give explanatoryDue date: Optional
 
Hairdressing service designService refers to an act, something that is done to or for a customer. It is provided by aservice delivery system, which includes the facilities, processes, and skills needed to provide the service. Many services are not pure services, but part of a product bundlecombination of goods and services provided by to a customer (Stevenson 2005).Target customers - ladies who want their hair to be done fast and professionally.Service concept - high quality and fast service provided in a smart place with highlyqualified and experienced service providersFacility location – the facility will be located at the city center where there is easy accessfor customers from all suburbs.Execution time for hairdressingStandard execution time 1 hour 10 minutesTotal acceptable time 1 hour 40 minutes
1hr 10mins 1hr 20mins 1hr30mins 1hr40min
Price $15.00$15.00$15.00$15.00Cost $13.52$14.38$15.24$16.10Time $0.86/10mins$6.02$6.88$7.74$8.60Chemicals dark and lovely$4.50$4.50$4.50 $4.50Other operating expenses$3.00$3.00$3.00$3.00Profit $1.48$0.62($0.24)($1.10)Time cost is 40% of the price on normal conditions. This is because time is the mostimportant resource if the saloon is to make more profits. The ability of the workers tocomplete the tasks in short time means that more customers will be served. If more timeis taken on a customer then less customers will be served and therefore less profit. Other operating costs include rentals, equipment, wages, chemicals and other costs. These arelower than the cost of time per customer because they are apportioned to all the
 
customers served on a particular period. Time costs are variable costs which increase or decrease depending on the direction of time.
Service blue print
Service blue print is a useful tool for conceptualizing a service design system which is amethod for describing and analyzing a service process. A key aspect of service blue printing is flowcharting the process.Standard execution time 1 hour 10 minutesTotal acceptable time 1 hour 40 minutes
 
Applyingchemical15minsShampooing10minsSetting10minsDrying20minsRemovingrollers &styling 15minsFailureReapplyingchemical 15minsSelect and purchase of suppliesMaterials-ChemicalsShampooCleaningthe placeSmartsaloonTrainingemployeesSkilled personnelServicingthe dryersEfficientmachines

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