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Vishal Mega Mart

Vishal Mega Mart

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Published by Tarun

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Categories:Topics, Art & Design
Published by: Tarun on Oct 15, 2010
Copyright:Attribution Non-commercial

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04/04/2013

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Vishal Mega Mart
PROJECT REPORT ONCUSTOMER SATISFACTION
AT
PUNJAB NATIONAL BANK 
Submitted to Punjab Technical University in partial fulfillmentof the requirement for the award of 
BACHELOR OF BUSINESS ADMINISTRATION
SUBMITTED TO:-SUBMITTED BY :-
Prof.DIVAKAR JOSHI Mushkoor Ah. Bhat(H .O .D IN MANAGEMENT) B.B.A- 1
st
SEMROLL NO:-8140332018 
1
 
ST. Solidier Management andTechnical InstituteJalandhar Punjab.
 
Vishal Mega Mart
INDEX
Acknowledgement3
Executive Summary4
Objectives & Limitations5
Retail-Introduction6
Company Overview10
VRPLs business13
Domain Area
Financial Management14
Marketing Management21
Operations Management28
MTIC36
Human Resource41
E-commerce46
Road ahead50
Findings of the study51
Conclusion (S,C,R)53
Bibliography55
2
 
Vishal Mega Mart
ACKNOWLEDGEMENT
Words often fail to express one’s inner feelings of gratitude and indebtedness to one’s benefactors, but then it is only the readily available medium through which theundersigned can express his sincere thanks to all those who are associated with the work in one way or the other. Nothing concrete can be achieved without an optimalcombination of inspiration and perspiration. No work can be accomplished without takingthe guidance of the experts. It is only the critiques from ingenious intellectuals thathelped transform a product into a quality product.Project work is never the work of an individual. It is more of a combination of use,suggestions and contributions and work involving many individuals. This project also bears the impact of many people. First and foremost I would like to gratefullyacknowledge and express my sincere gratitude towards___________, my faculty guidewho always helped and provided guidance during the course of my project. I would liketo extend my earnest thanks for her assistance in the course of my project. The learningduring the project was immense & invaluable.I shall be failing in my duties if I do not express my gratitude to other faculty membersand dear friends for their useful help at various stages of this project.
 ___________ 
3

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