Job Description

Job Title Company Line Manager Number of Subordinates Job Summary/Goals

Facilities Manager MJ Mapp Ltd Associate Director Varies according to site see Site Specific Instructions The Facilities Manager functions as the professional who supports the management of service delivery in their assigned buildings. Additionally the Facilities Manager is responsible for representing MJ Mapp in the local and regional business and real estate community in order to promote MJ Mapps reputation and capabilities to prospective tenants, clients and the Client. A high level of integrity and professionalism must be demonstrated and maintained at all times. To manage buildings within the assigned portfolio To assist the Senior Management Team in meeting the operational requirements of the FM Team To provide highest level of service standards to client and building tenants To monitor contractor/supplier performance, reporting to Contractor Relationship Manager as required Draft and monitor service charge budgets Understand expenditure allocation and ensure invoices are correctly apportioned to each property Manage reports from the Service desk and report on its results Regular tenant/occupier liaison Organise and attend tenant forum meetings Monitor all on site staff and address issues as required Health and safety management To ensure the FM operating standards and policies are adhered to Ensure that the day to day running of buildings within the portfolio is addressed Monitor contractor/supplier performance Report any issues that may affect the client/tenant/the service of the property Ensure regular property inspections are carried out and recorded Health and safety management ensuring all requirements/legislation is met and advising client and occupiers as appropriate Client and occupier liaison maintain relationship with client and occupiers on regular basis Monitor on site staff, to ensure service standards are maintained Regular meetings with and liaison with line manager (Associate Director)

Essential Duties and Responsibilities

Job Description

Additional Duties And Responsibilities

As required at allocated sites and as detailed in Site Specific Instructions

Key Performance Measures

Compliance with health & Safety legislation High customer and tenant satisfaction Set deadlines achieved Good team player supporting all team members Performance Development Review 6 monthly reviews to be held with line manager (Associate Director) Ability to work on own initiative Good interpersonal skills, capable of communicating at all levels Effective PC skills proficient in Microsoft Word and Excel Interest in continuous improvement and development of new technologies Good organisational skills Aware of the impact of communication style Actively builds and develops relationships within the team and colleagues seeks and develops new relationships that will support the business Positive about learning, development and new ideas Embraces the MJM core values Positively works towards improvement Ensures customer satisfaction Effectively controls costs within own job area and awareness of those outside immediate responsibility Ability to prioritise and organise work load Displays flexibility to ensure the achievements of targets Displaying integrity when dealing with colleagues, customers and staff Proven experience in similar environment Customer Service experience Proven experience in production and management of financial data

Skills

Competencies

Experience

Qualifications EMPLOYEE: (Print Name and Signature) LINE MANAGER: (Print Name and Signature) Date: Date: